[Resolved] Ibibo Group / Goibibo — ticket not booked but money deducted from my credit card

UiM80

from Bengaluru, Karnataka

Address:

Gurugram, Gurgaon, Haryana, 122001

I tried to book a ticket from delhi to istanbul in 22nd march 2019 using my credit card. The goibibo site deducted an amount of inr 32, 234 from my credit card. The transaction number for authorisation of payment is[protected]. The billing of transaction by goibibo to my american express credit card is [protected]. I didnt recieve a flight ticket & the above amount has not been refunded back to me. I have been trying to desperately call goibibo but they have the most pathetic ivr system which doenst allow to complain if you dont have a pnr. Please resolve my complaint at the earliest.

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2019

Ibibo Group / Goibibo Customer Care's response Dear UiM80,
Greetings from Goibibo.com

At the outset, we sincerely apologize for the unpleasant instance.

We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional.

In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details.
Awaiting your response.

Assuring you best of our services.

Regards,
Team Goibibo

Jun 27, 2019

Updated by UiM80 Hi GOIBIBO team, thank you for your response. I don't think your complaints team has read my message carefully as you have asked for a transaction id, which I have already shared in my complaint. Reposting again for your reference. The transaction number for authorisation of payment is '[protected] six five zero zero zero seven three six six'. The billing of transaction by goibibo to my American express credit card is '[protected] - one three zero zero zero nine four zero six one.

As informed in my complaint above, your IVR is the most pathetic IVR as it doesn't allow any interaction unless I have a booking ID. Which in this case I don't have since you guys very conveniently deducted my money & didn't issue a ticket. I sent an email to your email id & I got a 'no delivery' message. Please resolve my complaint immediately.

Verified Support

Jul 01, 2019

Ibibo Group / Goibibo Customer Care's response Dear UiM80,

Greetings from Goibibo.com

We requested for the transaction id, as we cannot pull the details on our system with bank-specific reference id. We even requested for the e-mail address and contact number used at the time of booking, to check the details, but no response to the same.

We are resolving this case, as we have not heard from you after the details requested for investigation.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected], Calling From Abroad: +91-[protected].
You may connect with Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo