Ibibo Group / Goibibo — tickets refund not fully processed

Address:

Shop No 8, Shiv Mahal, Plot No 206, Opposite Sion Hospital, Sion Main Road, Sion East, Mumbai, 400022

Subject: re: refund initiation mail ref:- booking id: tuabl82ge

Dear sir / madam,

I present my compliments and would like to protest your illegal charges and airline charges for my booking id: tuabl82ge.

Please note that we have not cancelled the ticket it is the airline who has cancelled their flight due to ongoing covid-19 (Corona virus) prevailing across the globe.

You are requested to kindly credit the amount paid for my ticket either to my credit card.

In case if you need any other information please feel free to call me on +[protected].

Please refund full amount as you trying to scam us by putting airline fees and your charges for the cancellation done from your side due to non-operation of your flight from mumbai.

Please do not aggravate the issue and resolve amicably else we will be forced to take legal action to get our refund with interest from you and we will be forced to complaint to hon. Consumer redressal forum for your illegal activity, also we are going to write to kuwait airways about your charges as inspite of clear direction from the government of india not to charge any cancellation fees you have violated their rules.

You are requested to kindly resolve this issue on priority basis.

In all we need credit of rs. 53, 369.00 and not rs. 42, 428.00 you are once again requested to refund deducted amount of airline penalty of rs. 8, 614.00 + goibibo fees of rs. 2, 327.00 totaling rs. 10, 941.00 as once again i would like to inform you that "it is the airline which has cancelled their flight, we have not cancelled it."

You need to refund us the balance amount of rs. 10, 941.00 as now everything has started unlocking.

Best regards,
Jatin shah