[Resolved] Ibibo Group / Goibibo — train ticket booking cancel money not refunded | |||||
I have made a train ticket bookin on nov7th. The booking was failed the amount of rs 2000 was not getting refunded. Am not even unable to select refund method as it showing unable to connect irctc. When i contact customer service it’s redirected me to artificial intelligence customer support (Ai). Ai is responding the same way for last 2 weeks. Same answer even after i selected not helpful for n number of times. I have attached some of the screen shot for reference. Help me to get my refund else redirect me to concern. Ullas s [protected] Was this information helpful? | |||||
Dec 11, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Nov 06, 2018 Ibibo Group / Goibibo Customer Care's response Hi Ullas sant, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the refund has already been processed from our end on 20th Oct and below are the refund details: Refund amount: INR2000 ARN#:[protected] Date of refund:[protected] Assuring you best of our services. Regards, Team Goibibo. | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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