Ibibo Group / Goibibo — train ticket cancellation

I have booked a train ticket thru goibibo id #trndffq03orxqq (Pnr [protected]) travelling on 11th seot 2019, but due to change in my travel plan i have to cancel this booking and need my refund... For the cancellation i am trying the "cancel booking" option sine today morning but the an error message appear in response... It is more than 8-10 hrs by now and same message is appearing even after dozens try, it is unacceptable to bear rs1k loss for a reason attributiable to goibibo... Pl do needful to cancel and refund my amount on urgent basis since ony few hrs are left before train departure.

Badly disappointed by this kind of mischievous and in efficient service service..

Gajendra pareek
M-[protected]
[protected]@gmail.com