[Resolved] Ibibo Group / Goibibo — transaction could not be completed but amount has been deducted | |||
I've registered with goibibo with mobile number +91 [protected]. On 15th october i tried to book international airline ticket from mumbai to dubai with amount of rs. 9, 276. Unfortunately transaction could not be completed but amount has been debited from my sbi account. Immediately i contacted goibibo customer care and payu payment gateway and they told me that amount will be refunded into your account. However still it has not been refunded. Today i got the email from payu that contact to goibibo. I tried to contact goibibo but now they are not accepting my number as registered transaction number. This is serious grievance as goibibo is not even responding and the amount is significant. Was this information helpful? | |||
Nov 25, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Oct 25, 2017 Ibibo Group / Goibibo Customer Care's response Dear Mr Unadkat, Greetings from goibibo.com! This is in regards to your payment query for booking id : GOFLIbeca[protected], We deeply regret for the inconvenience caused to you, kindly be advised that as checked and investigated you were already advised the TAT of 5-14 working days by our team as per your request raised with ticket ID 16548614. We would request you to wait till the advised TAT for the amount to reflect in your account. Regards Akshat Saxena Customer Delight | |||
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+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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