[Resolved]  Ibibo Group / Goibibo — unable to contact re flight cancelled by the airlines and refund

Address:

Flat 6 67 Finchley Lane, NW4 1BY

Unable to contact or reach Goibibo either through call or mail or online support system.

I am Shaarumathi, I have booked a round trip from London Heathrow to Chennai on May 22nd in Jet Airways airlines (PNR-CAIILN) (Booking Id: TUA1R7FJG) through Goibibo on March 24th. The airlines have cancelled all flights and I tried to contact Goibibo by calling their customer care number +91-[protected]. I have tried like 40 times and no-one had picked the call and it asked to me use the online support system.

When I tried to cancel my booking according to your FAQs provided by goibibo support- solution page- The flight I booked was cancelled by the airline. How do I get my money back?. The page is re-directing to a sign in page or type the otp number. But I didn't receive any otp and so I tried sign-in but the page is loading and not directing to any page. So I am not able to cancel my booking also.
Only after getting the refund I will be able to book my flight tickets again. I tried all methods and nothing is working in their website. When I tried to write to the management it again directing me to a log-in page, again when I gave my Goibibo account details it says incorrect username or password. But with the same details I signed in the goibibo account. I used the online Chat which is utter useless.

I contacted Jet Airways and they asked to contact Goibibo regarding my refund.How do I get my refund? How to cancel it?

Please look into the issue ASAP so that I’ll be able to arrange my travel accordingly.