[Resolved] Ibibo Group / Goibibo — wallet locked & not able to use gocash, travel cash

[Resolved] Ibibo Group / Goibibo — wallet locked & not able to use gocash, travel cash

S Shubham Kumar pandey1 from Gurugram, Haryana Sep 3, 2022 This thread was updated on Sep 3, 2022

Hi i am not able to use my travelcash, gocash as my wallet has been locked without any prior information.My registered no :[protected].Its cheating by goibibo till yesterday my wallet was active . I have earn rs 659 travel cash & next day i am seeing my wallet is locked.I have to book hotel but cant use gocash+ & travel cash. my travel cash got expire as it is valid for limited time. I want my travel cash back to my account . Kindly take strict action against goibibo. Was this information helpful? No (0) Yes (0)
Apr 9, 2019 Complaint marked as Resolved concern resolved. Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 01, 2019 Ibibo Group / Goibibo Customer Care's response Dear Shubham Kumar pandey1, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, we checked your account with contact number you shared: [protected]. Please be advised that account with e-mail id: [protected]@gmail.com is NOT locked. Email : [protected]@gmail.com Non promotional balance: 0 Promotional balance: 117 Gocashplus balance: 354.0 Total balance: 471 Is the account locked: Account IS NOT Locked Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Apr 02, 2019 Updated by Shubham Kumar pandey1 Goibibo, After i complained in consumer complaints then only my wallet get unlocked. It was locked earlier & I have rs 659 travel cash also Which got expire as my account locked & i cannot use it in making new booking .I earned travel cash which got expire. Kindly credit my travel cash or compensate .It is second time my wallet locked . First it happened i raised my concern & same has been resolved by support.I have urgency that day to make booking but cant do . Apr 09, 2019 Updated by Shubham Kumar pandey1 I see that once again locked my wallet registered mobile no :[protected].its my dad new account they locked it again without information . its cheating by goibibo .I have travel cash & gocash in my wallet .I see that after i earn travel cash & gocash they locked my wallet.Kindly unlock my wallet & take strict action against ibibo group.
2 Comments	Share
Submit Close

Related Ibibo Group / Goibibo reviews

View all 5115 Ibibo Group / Goibibo Reviews

Comments

manisha__gupta

from Mumbai, Maharashtra

Same they did with me.
I earned 1335/- travel cash and then they locked my Wallet. I kept requesting but they refused to unlock my wallet. My travel cash expired.
Goibibo is doing a scam in the name of travel cash and blocking even old customer wallets who have enough gocash+ amount in their wallet.
They don't even give prior intimation or warning before locking the wallet. Total frauds.

Suresh Ramadoss

Sep 3, 2022

Hi, i have gocash amount of Rs.6071 as part of refund on my hotel booking. Iam unable to the cash for next hotel booking as its not showing any options. Also, its not allowing me to transfer to the original bamk account. My registered no - [protected]. I m have no options on how to use my money lying in the goibibo gocash wallet. Can someone help tallking action against them?