Ibibo Group / Goibibo — Wrong and misleading offers

Website:

www.goibibo.com

Dear Sir,
I have booked Airtickets To and Fro Ahmedabad - Delhi with booking ID YDFJQN and H7FCXV. In this i have choose payment option 24 month EMI under HDFC Bank. I have written to both but they are giving reference of each other and now finally escaping from the issue. Please find below communication with both of them.

Response Mail 1 from HDFC Bank : Date 27 Dec 2016 at 5.19 PM

From : [protected]@hdfcbank.com

To : Me

Dear Mr. Patel,

Thank you for writing to us.

This is with reference to your e-mail dated December 25, 2016 with Subject line : "Web - Bank Account - Account Transaction Related - Transaction in Statement / Bank Account - Enquiry".

We would like to inform you that the said transaction is successful from our end. Kindly request you to laise with merchant (GOIBIBO )for further clarification in this regard.


In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

Warm Regards,
Jenifer Prabhakaran
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

Response Mail 2 from HDFC Bank : Date 29 Dec 2016 at 6.23 PM

From : [protected]@hdfcbank.com

To : Me

Dear Mr. Patel,

Thank you for writing to us.

This is with reference to your e-mail dated December 27, 2016 with Subject line : "Re: RE:'HBL=[protected]' Web - Bank Account - Account Transaction Related - Transaction in Statement / Bank Account - Enquiry".

We checked and inform you that we are currently not providing any option for EMI using debit card. Request you to kindly laise with merchant for more clarification.


In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

Warm Regards,
Jenifer Prabhakaran
Customer Service Officer
Customer Support Team
HDFC Bank Ltd.

Communication 1
From GOIBIBO : on Date 25/12/2016
Dear Mr Patel,

Greetings from goibibo.com!!!

Please accept our sincere apology for the inconvenience.

Please note that as we can check from our end your EMI has been generated for 24 months. Here is the details:

Payment Type - EMI
Bank Ref. No- [protected]
Bank Name- 24 Months
Name on Card- NIRAV PATEL
Card Type- MASTERCARD
Card Number- 532676XXXXXX0502
Payment Gateway- PayU / EMIHDFC

So we request you to check with your bank as reference number given. Thanks for your co-operation. Please feel free to revert to us in case you have any further concerns related to this and we would be glad to assist.
It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.
Kind regards,
Go Care Team

COmmunication 2
Dear Customer,

Greetings from goibibo.com !

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

We would like to inform you that as we have checked EMI option is generated successfully which of 24 months so 24 months is the EMI time period.
We appreciate your patience !

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Go Care Team

Communication 3
Dear Customer,

Greetings from goibibo.com !

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

Please be informed that we are working on your query. We are arranging the callback for you in business hours.

We appreciate your patience !

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Go Care Team