Ibibo Group / Goibibo — wrong flight booking (date) and non responsive customer care

Dear goibibo,
It feels very sorry for a such a big travel agencies failed to provide any solution to me and the respons recived from all the customer care executive from[protected] to[protected] are totaly out of the context and it feels that they are totally non trained and unaware of goibibo policy and industry function. During this period i recived call from someother supervisor/ executive give confidence to resolve and provide with the solution but now when i am try to reach back to them they are totally unavailable and cc executive denied for call transfer.

For one more time i am going to write what i have gone through during these 3days and can be verified through call recorders too.

-on[protected] at 5:45 i have made a first call to goibibo for the wrong booking dates during that call i have requested customer customer care executive to call spicejet for the verification of the booking during that call the spicejet customer care executive ask for goibibo reference id which the customer care executive of goibibo has failed to provide in three attempts later he disconnected the call after is disconnection i have called the spice jet regarding the booking during that call i come to know that booking has been made through makemytrip which cannot be possible so again called goibibo regarding the same and requested again to verify the booking with the spicejet that time they put my call on hold later the requested me that they will arrange call back from their site after which i received an email with the complaint id and statement that the issue will be resolved in next 2 hours or sooner after that i received a call from mr hemendra kumar between 7:30 to 8:00 in which have discusses the full issue which can be verified through call recordings after that he has requested a time of 24 hours to 72 hours to verify with the backend technical team to verify the technical glitch.
Next day on 1st of march i received a call from technical team asking for call recording proof and other proof after that i called goibibo again and requested a call back from mr hemendra kumar. When mr hemendra kumar called i again discussed that all this technical glitch need to be verified from goibibo and but that too to go ibibo failed to provide.
On 2nd of march i've made around two to three calls tu goibibo requesting a call back from mr hemendra kumar and from mr aman rai whose email i have received stating that it is going to be calling me over the issue which till date have not received.
On 3rd of march that is today from morning 9 o'clock i am calling goibibo requesting support and help to resolve the the issue but the feedback what has been received from the customer care executive after that the senior customer care executive after that the assistant manager operation and then executive escalation was very hurting and not accepted from a company like goibibo.
I wanted you to be aware of that trip to shirdi are not meant to be as party or pleasure trip which have a spiritual sentiments due to are all this wrong bookings and unaccepted response from the the goibibo team the sentiments of my parents a truly hurt.