[Resolved] Ibibo Group / Goibibo — wrongly debited amount in my account | |||
Dear sir I have made a booking through your website ibibo web private limited on 28 may 2018 but due to the technical error the amount has been debited to my account also ticket was not issued i request you to please refund the amount to my below account detail given follow I request you to please do the needful as fast as you can do otherwise i will go in the legal action against you please take this issue on seriously/priority Current account no xxxxxxxx68 debited with inr 4670.00 towards to onl ibibo web private limited:payment:00119 on 28-may Account no :ca-116668 Account no (15 digit):[protected] Ifsc :ciub0000119 Account type :current account - general Customer details :bhavani agency Thanks in advance Was this information helpful? | |||
May 19, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 08, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ravitumkur, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Apr 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ravitumkur, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
DRP TRADING COMPANY, KNV COMPLEX GK ROAD TUMKUR, Tumkur, Karnataka, India
Based the attched record,
It is an extract from the bank or from merachnt.
Such situation, as described, names itself "unauthorized transaction".
You can submit the claim both to the bank and the operator of the site (service provider), where you attempted to pay for the PNR / e-ticket.
The rules allow
- 7 days for refund following the receipt of the complaint of customer by the travel agent,
- 10 day for refund following the receipt of the complaint of customer by the bank,
if the customer notified regarding unauthorized transaction the bank within 3 days,
but not later than in 7 days in all circumsatnces.
Such notification can be submitted based on the agreement, signed between bank and customer,
by the electronic agrred mean only.
Following 10 days, all disputes are to be resolved either at
- the Reserve bank of India or
- Department general of civil aviation or
- the dictrict court or customers court.
Regards.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail: aryan (at) vivaldi.net