Ibibo Group / Goibibo — your dangerous negligence during my travel led me to extreme hardship

Address:

400705

To the competent authority,
M/s go. Ibibo.

Dear sir,

My pnr no: z056g. Ticket booked thru go. Ibibo in air india. I am an aged, medically challenged female passenger. I started my journey alone at washington iad on 14th july, 2019 (Local date & time) for mumbai via delhi by ai-104. Since i have medical problem, i had requested to go. Ibibo for wheel chair assistance at every location consisting of washington iad, delhi and mumbai. I was assured from go. Ibibo that wheel chair has been added and there is a confirmation from air india that it will be provided.in washington iad, wheel chair was provided. But, when i landed at delhi on 15th july, 2019, i was denied wheel chair assistance by the air india staff despite my repeated request. It was shocking for me since i had medical problem and was not able to move long distance at delhi airport. With great difficulty and begging help from the fellow passengers i somehow managed my movement at delhi airport. This denial of wheel chair at delhi airport was not only highly objectionable but was also a dangerous act on the part of air india to my health. I could have fainted at the airport had the fellow passengers not supported me. Now, my simple question to go. Ibibo or air india is that if you had no planning to provide me wheel chair at delhi airport then why you provided me at washington iad airport. Had i known that i will not get the assistance of wheel chair at delhi airport then i would have rescheduled or cancelled my travel program since i know that without wheel chair assistance i alone can’t complete this journey?
Go. Ibibo can safely say that providing wheel chair is solely at the discretion of airindia thus, they are not answerable. But, i booked both ticket and wheel chair with go. Ibibo only. Go. Ibibo several time confirmed me that assistance of wheel has been added and there is confirmation from airindia for the same. Therefore, go. Ibibo should ask arindia as to why they have played this dangerous game with the medically helpless passenger by providing wheel chair at the starting airport and not providing at en-route airport (Delhi).

I hope, m/s go. Ibobo will not only suitably reply me but provide genuine compensation for the hardship that i faced otherwise complaint shall be raised in legal forum.

Expecting your reply,

Mrs. Pranati sinha.

Mobile: [protected]

My email id: [protected]@yahoo.com

Correspondence address: h-2/502, moraj residency, sector-16, sanpada-e, navi mumbai - 400705 (India)