[Resolved]  Ibibo Group / Goibibo — zero support and wrong booking

I was looking to book a hotel near imagica and i found two options and i choose centurioun hotel and today when i was almost reaching imagica, i found out that the hotel i booked is in pune and not at imagica. I called the customer support number and i was on hold a couple of times before i was told that i would receive a call from some special department in 30 mins and i didn’t received any call in 1.5 hours. I was standing out on the road with my family includingn 3 kids one being only 7 months. It started raining and we almost got wet and our luggage got completely wet and finally i bought mysef a hotel room in nearby hotel. Finally i received a call from ibibo and the person was behaving like a complete ametur and after explaining my situation 3 times, he told me he would call me back to confirm whether i will het my redund or not. Due to the technical glitch of ibibo app, my leisure family trip has become a nightmare. The least i can expect from ibibo now is atleast refund my money.

Please refund my order. My email id is nitin. [protected]@gmail.com (Please retrieve my info from the accout)

Thanks
Nitin gosain
[protected]