Ibibo Web Private Ltd — payment not received but amount debited from bank account.

Dear Team,
I have made a school fee payment for my son on 19/8/2018 through the web site
http://www.bvbpoochatty.in/index.html through internet banking. After finishing all the transaction I got an error message screen.
Now the amount is debited from my federal bank account but not yet credited to the school account. Please do the necessary. The transaction details is
Ref : FN/SHP/[protected]/[protected]/IBIBO WEB PRIVATE LTD
Date :[protected]
Amount : 11, 083.90