IBM India — parents policy is said to be inactive

Website:Mediassist india

Hi,
I have insured my parents for the year 2018 covering from january to December for amount 1lakh each. Premium of the same for my father (senior citizen) rupee 9320.47 and my mother (non senior citizen) rupee 8495.65 has been deducted in the month of march 2018.
But now in the portal I am unable to see my parents policy and from customer care side they confirmed that it's inactive.
Since my father is hospitalised now and we are looking for cashless treatment neex this to be resolved at the earliest.
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IBM India customer support has been notified about the posted complaint.
Jul 11, 2018
Updated by Pavithra Shivakumar
I am looking for solution from mediassist india.
Complaint comments 

Comments

Hi Team
I have purscae bike through finance but didn't receive any statement.Can you please help me share the statements.

BIKE NO
DL1SAD1006
MOB
[protected]
Name
Raj Kishore Padhy
Email
[protected]@gmail.com

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