ICICI Bank Complaints & Reviews

From: Anil G. Gaikwad
Darshan Co. Op. Hsg. Society,
C-10/2-11, Sector – 25,
Jui Nagar,
Navi – Mumbai – 400 706

Date: 31.03.2011

To,

The Manager,
ICICI Bank

Ref: ICICI Bank Credit Card No: [protected]

Dear Sir,

I regret to inform you that, in spite of my repeated complaints to your costumer care officer & their assurance, the issue have not been solved & I have no alternative except stop using the credit card.

The issue starts from the statement for the month of June, 2010. I have dropped a cheque No 369589 dated 13th June, 2010 for Rs. 10562.00 drawn on ICICI Bank only at Nerul ATM Cheque drop Box before due date but it has been misplaced in transit. When I have received reminder SMS, I have personally visited ICICI Bank, Nerul Baranch and as advised by the officer at enquiry counter, even he himself stop the payment of misplaced cheque and taken a fresh cheque No. 369591 dated 21st June, 2010 for Rs. 10562.00.

In the statement dt. 28.06.2010 I have been charged Late Fees of Rs. 400/- & interest of Rs. 367.53, again in the statement dt. 28.07.2010 I have been charged Rs. 250/- on account of returned cheque payment fees for the cheque misplaced at your end & even though you have been received my another cheque and interest of Rs. 1064/- , and kept charging interest on balance amount which I have not spent. Every time I have paid the amount spent along with service tax within due date.

It is not understood why I should pay the amount charged by you for no fault on my part.

Thus finally I have decided to discontinue the card. Today only I am sending the card by breaking it in to two pieces for cancellation.

Please treat the matter has been finally settled and closed.

Kindly acknowledge the receipt.

Thanking you,


Yours truly,



(Anil G. Gaikwad)

Sir,

My ICICI Bank Credit Card No:[protected] this Credit card was blocked by the bank i dont know for what .In this credit card last June-2010 i made a payment Rs.1000/ against my credit card thro cheque no:099667 dt 23.06.10,i was wrongly made excess amount 834.26 in this credit card.I asked to refund the same because i am un able to use the credit card,so i ask the customer care to refund the excess amount,but they refuse and they asked the bank statement.They very well known the excess amount was made by me,an dit must to refund to me by the way of D.D.or to my S/B Account,at present i am closed my S/B Account also,kindly arrange to settle the issue and refund the excess amount without any delay by D.D.ro my Residence address.

Thank you
With Regards
VICTOR PAULRAJ.D.

My personal loan account (number LPCAL[protected]) availed from ICICI bank Kolkata ran into NPA status due to miscommunication between the two parties about my transfer from the city. In Oct 2010 the bank's lawyer Mr Dubey ([protected]) approached me for repayment and I promptly responded to them assuring them of clearing the same ASAP, in consultation with Mr Varun Bhojak, Area Debt Manager, Sarat Bose Rd, Kolkata (phone: [protected]).I requested for a statement of account and the same was provided by the bank. Twice the payment was done by me via DD and sent by courier to the Sarat Bose Road, but on both occassions the courier was returned saying no such person existed. The second time my DD was also missing from the envelope. During this entire span of 5-6 months I received msgs from Mr Varun asking updates almost twice a day and Mr Dubey who used to call me every second day.

Meanwhile, I was trying to get my funds paid back to me on my missing DD. Today, on 29 MAr 11, Mr Dubey indulged in the most unethical & illegal process of calling my friends (in India & abroad) and informing them about my financial situation with the bank, causing immense defamation, damage to reputation, agony, embarassment & trauma. When I contacted the bank's lawyer Mr Dubey and asked him why he resorted to such measures, he further balckmailed me saying he will be contacting more of my friends and informing them.

I am a military pilot posted in Port Blair & have put in 18 long years of service holding important portfolios in the region. This kind o[censored]nethical, stupid, immature, illegal & senseless act by Mr Dubey has caused immense damage to my repute & social standing.

I wish to ask the bank the following:
1. Is the lawyer/legal cell empowered to contact my friends/relatives and update them about my fund status?
2. Where is the adherance to privacy policy by the bank?
3. From where does the bank get contact numbers of my friends/relatives? Does the bank obtain it illegally from the mobile phone service providers? Isnt that criminal offence?
4. Is it legal for the lawyer to resort to such blackmail and hooliganism despite my earnest efforts to cooperate with the bank?

What action would the bank take on this so called educated lawyer Mr Dubey or Mr Varun Bhojak who has been a mute & incompetent witness to the entire issue? would the bank be able to restore my lost reputation? Please update.

B Subhash Chandar ([protected])

MY MUTUAL FUND FOLIO NO 3595188/60 ICICI PRUDENTIAL FUSION SERIES -III RETAIL GROWTH WAS MATURED ON 15.03.2011 OPEN ENDED SCHEME BUT I HAVE NOT RECEIVED THE PAYMENT SO FAR.KINLDY RELEASE THE
TOTAL REDEMPTION AMOUNT EARLIEST AS POSSIBLE.

THANKS

VIJAY KUMAR LALL
H.NO.194 SECTOR-21D FARIDABAD-121001 (HARYANA)
BANK ACCOUNT..SB 9742 BANK OF BARODA 5J/ FARIDABAD


MOBILE...

shocking case which happened with ICICI Debit Card.

I have been using ICICI debit card since 2005 (Salary Account) and not had any problem so far.

2 days back, I went to the ATM to withdraw some money and I was surprised to see an "Insufficient Funds " message.

I called up Customer Care at [protected] and checked for last 5 transactions. I heard about 2 transactions -

VPS/ZS HUANGCHA/[protected]/0 14273.11 INR and
VPS/ZS HUANGCHA/[protected]/0 10340.87 INR

I had no idea about these transactions and when I enquired from the Customer Care, they mentioned that the card was swiped at 7 55 pm and 10 13 pm by the merchant HUANGCHA

I went to the ICICI Pitam Pura Branch with the copy of the FIR (DD No 33B) and complaint to the Branch Manger Ms Punita Singla. She did some brief investigation after checking with the Customer care and told me that my card was swiped 8 times on 24th March 2011 from 7 55 pm to 10 30 pm . Of these swipes, 2 transactions were successful.

All this time, my card was in my custody. The Manager said how is it possible to get the card swipe executed in Zhongshan City of China when the card was in my custody.

Apparently, my money was siphoned off and ICICI bank is clueless about it.

I have lost credibility in ICICI bank and immediately blocked my Debit Card . I also spoke to Mr Avtar Singh ( Customer Service Supervisor) who told me the SR Number SR[protected] . Since then I have not received any call from any ICICI bank department .

I need a quick resolution. It is bank's responsibility to maintain safety of funds. Else no one would feel safe keeping their money in ICICI Account. I want my money back asap.

Thanks
Marut Taneja
Manager- CSC
[protected]/[protected]

MONEY MULTIPLIER BOND-072000-MMB
ICICI SAFETY BOND JULY 2000
DETAILS OF BONDHOLDER:-
BONDHOLDER NO.[protected],CERTIFCATE
NO. 1884 NO. OF BONDS- 2(TWO)
DISTINCTIVE NO(S[protected]
NAME OF BOND HOLDER:- NIKITA DHALLU TEJWANI, U/G DHALLU .V. TEJWANI
DHALLU VASUDEV TEJWANI
REDEMPTION DATE:[protected]
BUT STILL I HAVE NOT RECEIVED REDEMPTION AMOUNT.

Dear Concern,

Today i.e 27/03/2011 i have use ICICI Bank ATM Wajid Nagar at 11:20 AM as an when the atm about to dispence the cash the power shuts off and the amount has been deducted from my account.

Pls do needful to reverse my deducted amount.

Respected Sir/Mam,
This is really humiliating from the part of being a account holder of icici bank at durgapur,even though i have a current account at Murshidabad an operate at Durgapur. This is the second time i am facing this problem.I really have a bad attitude or i really i dont know how to do banking or am not aware with the banking system of icici bank, please teach me or take a class of mine to be aware with all the claws of banking system of your bank.I have a account in ur bank in the name of PR COMMUNICATION A/C no[protected].another account named as REYAN TELECOM A/C no[protected].another in the name of PRAYAS GROUP .....at Murshidabad.
Sir I transact with your bank daily,unfortunately today i reached bank at 1.50 pm was accumulating my cash inside the bank to deposit it. I am well aware that today was saturday and I was in the bank before your closing time but it took a few minutes to arrange the cash for which I was about a few minutes late at the counter. All your employees know me by face and account number very well but I was amused with their behaviour. Even one of your employee asked me to read the clock before I could request them for the deposit, for which I went to the Branch manager for further request to take my deposit. I was astonished to see that the manager who could have taken the ownership to keep the goodwil instead asking the cashier wheather she could take the cash. Sir I am banking since my childhood and have dealt with many worse situations where as a senior person in the bank Managers have acted fatherly and showed subordinates the way. I was surprised today to see a father asking for help from a egoistic person who dealts with customers not as a customer but as school children.
Sir by destiny I am a businessman, so I know the cost of time but we must also know to manage good and bad. I am sorry I was late today which I expressed the lady at the counter an requested her to help
me, but am really depressed by her attitude for which I was compelled to ask the manager to intervene. Sir its also by destiny that the Honourable finance minister of India Shri Pranab Mukherjee and Honourable MP Mr Adhir Ranjan Chowdhury represents my district and constituency has been a fatherly figure for my family since my childhood and they have taught us to respect seniors but also not to let people down when they are in need.
Sir I am very humbly requesting you to kindly help me out of this situation and be my guide and help me deal with your honourable bank. I really feel guilty at your bank as this is the second time am asking for your help and am marked as troublemaker, which could make my visit to your bank more honourable. I will make sure that I really dont recomend any fatherly figure to attend your bank next time.

hi,
I am using icici internet banking, but i have encountered an issue i.e suddenly my user id was disabled and i have lost my transaction password, please help me on this issue, i am getting frustration please help me as soon as possible...........



Thanks

Ramakrishna

on co-operation of ICICI bank to settle my credit card no [protected].
...
From:
manjeet awal <[protected]@yahoo.co.in>
...
View Contact
CC To: [protected]@rbi.org.in
Cc: [protected]@rbi.org.in
Sir,I have ICICI bank cr card since 04 years & made regular payments till Jan 2010.Due to my job lost in July 2008 on medical ground , I could not make payment after Jan 2010.My due amt was Rs 40000 on Jan 2010.Bank stretch due amount to Rs 60000 on march 2011.Bank has only one aim to prolong time & raise my due amount.My card credit limit is Rs 39000.At present I am doing tution work to grow my family.Inspite of having very less income I am trying to settle my card dues & send total 03 mails to customer care ICICI bank in different months.I also had meeting with bank manager Mr Lokendra Lakhani in ICICI bank Malav pariser branch on Feb 2010,on Aug 2010 & on 15 March 2011 & request him to settle my card dues to give me reasonable offer to pay dues in 10 installments.After repeatative request,bank give me offer to pay Rs 32000 in 02 installments.Mean while bank collection agent daily pressurise me illegaly to accept this offer.This un justified non co-operation indicates that ,bank only want to stretch my due amount.Bank has no importance for customer who is standing in front of him since 15 months.Kindly note my past mails.rom: manjeet awal ([protected]@yahoo.co.in)

Date: Wednesday, March 23, 2011 05:16 AM

To: kamath.[protected]@icicibank.com (kamath.[protected]@icicibank.com)

Cc: [protected]@icicibank.com ([protected]@icicibank.com)

Subject: Fw: ICICI Bank Limited



Sir,I am eagerly waiting your possitive response.Local icici bank collection agent treated me in unjustified manner & make illegal pressure to me.Although I am trying for settlement since one year.Now I am totally in deep tense now,my only hope is with you.

----- Forwarded Message ----
From: Rinku Gupta <senior.[protected]@icicibank.com>
To: manjeet awal <[protected]@yahoo.co.in>
Sent: Sat, 19 March, 2011 2:51:27 PM
Subject: RE:'ICICICARE=[protected]' ICICI Bank Limited

Dear Mr Awal,

We refer to your appended e-mail of March 18, 2011 addressed to Mr K. V. Kamath which has been forwarded to the undersigned for due analysis and redressal.

We are looking into your query and we will update you with the status on or before March 23, 2011.

Looking forward for your co-operation.


Sincerely,

Rinku Gupta
Manager-Senior Management Desk


-----Original Message-----
From: manjeet awal ([protected]@yahoo.co.in)
Date: Friday, March 18, 2011 08:06 AM
To: kamath.[protected]@icicibank.com (kamath.[protected]@icicibank.com)
Cc: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: My cr card settlement


...
From:
To:

Sir,My cr card no is [protected].I had lost my job 03 years back due to medical ground. I have no money to pay my dues for my cr card.Again I am requesting you to settle my dues.I am trying to settle the dues of my card past 1.5 years.For that total 5 mails to you & also visited to Indore malwa parisar office & meeting thrice with Mr Lokendra Lakhani in past year.I have only RS 20000 ( taking from high interest for settlement ).Pl mail me settlement letter as early as possible.Because due to huge financial crises ,at any time ,my life will no more.
Regards
----- Forwarded Message ----
From: manjeet awal <[protected]@yahoo.co.in>
To: kamath.[protected]@icicibank.com
Cc: [protected]@icicibank.com
Sent: Thu, 24 March, 2011 3:44:57 PM
Subject: Fw: 'ICICICARE=[protected]' ICICI Bank Limited

Sir,Your non co-operative beheaviour stunned me.A person standing in front of you, since 18 months,to settle dues,has no importance to you.Now it is clear that you need not want to settle my cr card dues.Your aim is to only shoot up my dues in future.In 15 month dues shoot up from Rs 40000 to Rs 60000 as per you. I am not in position to pay Rs 32000 in 02 installments.I may try to pay Rs 30000 in 04 installments or Rs 24000 in one shot.Now it is up to you ,whether you need money or not.I am not similar to other 90% cr card due holders, those change there addresses. Regards.Fw: For settelment of cr card no:[protected]
...
From:
manjeet awal <[protected]@yahoo.co.in>
...
View Contact
To: cusomer.[protected]@icicibank.com
Cc: [protected]@icicibank.com
Sir, You don't need money to settle my card.Again I am requesting you to send me Yr offer.

----- Forwarded Message ----
From: manjeet awal <[protected]@yahoo.co.in>
To: [protected]@icicibank.com
Cc: cusomer.[protected]@icicibank.com
Sent: Thu, 2 September, 2010 11:29:39 AM
Subject: Fw: For settelment of cr card no:[protected]



----- Forwarded Message ----
From: manjeet awal <[protected]@yahoo.co.in>
To: cusomer.[protected]@icicibank.in
Sent: Wed, 1 September, 2010 3:07:23 PM
Subject: Fw: For settelment of cr card no:[protected]



----- Forwarded Message ----
From: manjeet awal <[protected]@yahoo.co.in>
To: customer.[protected]@icicibank.in
Sent: Wed, 1 September, 2010 3:02:43 PM
Subject: For settelment of cr card no:[protected]

Sir, I am not in position to pay my dues,due to 25 years old job lost in July 2008 due to medical ground.So pl settle my dues.Cr limit 39000.

TO: MANAGER

ICICI Bank – Credit Card Division



FROM: PRAVEEN DSOUZA

CREDIT CARD NO:[protected]

PHONE: +91 [protected] / +91 [protected]



Dear Sir/Madam,

This is to inform you that I have made the payment of Rs. 29000/- on 30th October 2008, at ICICI Bank RPG Tower, Opp. Kohinoor Hotel, J.B. Nagar,...

ICICI Money2INDIA has an offer going on where you transfer more than some amount of dollars to INDIA then you will get Calling card to INDIA for 10 days.
I transferred (1100 Dollars) more than required amount , i dint get any card after some days, then i called their customer care number [protected], they asked me to write the mail regarding this to the email id [protected]@icicibank.com. I mailed at the same address , i got the following response from them :-

Dear Mr. Madan,

Greetings from ICICI Bank.

Thank you for providing details.

You will get e-mailers with a link to redeem the Calling Card with in 15 working days from the date when the funds has credited to the beneficiary account.

Your funds against tracking ID M2A06866902 has been successfully sent to beneficiary bank account on March 04, 2011. Hence, we request you to wait for 15 working days from the mentioned date.

In case you do not receive any mailer from our end within the stipulated time period, we request you to write to us at [protected]@icicibank.com.

Sincerely,

Madiha Momin.
Customer Service Officer
ICICI Bank Limited

Inform us if your contact details have changed.

As said in the mail that i will get card within 15 days , that means around19 march but today is 25th march and still i dint get any card. I sent them reminder on this mail on 20 march ,22 march and final reminder mail with warning that i will post complaint if not responded on 23 rd march, but still i dint get any response.

They are making people fool and trying to increase their business by false means, i am transferring funds through other sites also but as they was giving the offer i transferred using ICICI m2 india site, but that offer was not provided. i transferred the money 2 times 1100 dollars

So i will suggest not to transfer the funds by ICICI Money2INDIA as they are using false means

Regards
Tipur Madan
[protected]

Dear Sir,
This is in reference of poor response received from the Customer Care and from the ICICI direct persons for not closing the account closure request from last 2 months and getting delayed without any proper reasons of delay.

The brief details :

on 5-Feb a written request is placed in the ICICI direct, Madhapur office for closing the Trading account, and after periodic intervals on my tracking...

I have a credit card of ICICI Bank, which had been converted to an EMI account (No. [protected]) to clear the dues. The EMI mode selected was for 12 months starting from January, 2010 to December, 2010 and the EMI amount was Rs. 2161.00.

I had started paying EMI's from January, 2010 and payed Rs.2200.00 every month till December, 2010. Now the bank is claiming that I have not payed some EMI's and in one month the payment was Rs. 220.00 as per banks record. I have all the receipts of the payments I have made, and I had visited ICICI Bank Sarat Bose Road Branch as they had requested me, with all the receipts. Still the problem has not been sorted out and still they are disturbing me to pay the same.

Please help me to get out of this...

P.S. I can provide all the documents if required.

sir ,
i am kalimuthu.R, from alankulam (tirunelveli district) tamilnadu, i got a sms from icici, that the ATM CARD and cheque book, were despatched from their office on 15.03.2011, but still now i dont received that mentioned documents please quickly deliver that item, my address, R.KALIMUTHU , 10/66, JL SHOOL NEAR,anna nagar alankulam-627851, my mobile number is [protected],
thanking you,
yours faithfully,
R.KALIMUTHU

Sir,

i'm using ICICI credit card my number ends with xxxxxxxxx1000. when i gave a check for clearing the dues the collection agent told is fund available or not i said please processes this if not take action . after a while the same agent came to my home and said senior people want to talk to you and said that you account balance in the given bank account is x money there is no balance how is this possible I SAID I SUPPOSE TO GET MONEY TODAY EOD MEAN WHILE IF THIS REACHED THE BANK THE MONEY WILL CLEAR MY INTENTION. BUT. i was shocked to hear how come other people can see my account details without permission . is this legal or illegal i want justice for this.

please advise

Sir..
I was working with ICICI bank since Feb,2007.
I got an accident in 2008(legamnet still fractured).
Even than, i worked hard & i was rated 1 for the year 2010.
my profile has been upgraded.
On next day, i was about to get bonus of about 80000/-
but after working hour i was forced to resign without any notice & forced to relieve instantaneously.
I had an employee loan of Rs 388000/- out of which i paid 200000 instantaneously+ pf ....but now i can't pay
-as 'cse of legament fracture i can't go for marketing job
-rest are asking why i resigned?
-collection department is harrassing me....
???? please tell me ....can i complaint about my employer..as it make me stranded at the time when i crossed my age 30 for further job hunting & in the handicapped situation??????????????
please help me?????

manoj k gupta
[protected]

Dear Sir,
ICICI Bank Card No.[protected]
E-mail address: [protected]@gmail.com

I am an holder of a credit card of ICICI Bank for over a decade. I also am holding quite a few credit cards of other banks. i pride myself in paying my dues on time and in full. But of late i find that i have not been receiving the statements from ICICI Bank. On enquiry i am told that the statements have been returned to the bank. This has resulted in my making the payment a day or two late and that too after calling the customer care to find out the due date. My e-mail address has also not been updated despite my several calls. This has resulted in the bank imposing interest month after month. I request you to please waive the amount as the entire balance due is only interest as i have already paid for the purchases. Since i had this problem even earlier, i had stopped using this card but my last purchase using this card was done inadvertantly which now i regret and has put me in a spot of bother. i request you to kindly waive this amount and you can even cancel this card.

Thank you,

yours faithfully,
Beedu Sudhakar Rao

Dear Si,

I had received a letter dated 5/2/11 from ICICI Credit Card section mentioning that they would adjust the total outstanding amount of Rs.43113.65 from my bank account if payment if not made within 7 days of receipt of the letter. On 17/2/11, I called up their collection department who came to my resi and collected Rs.25,000/- towards adjustment of the above amount and that the balance amount he would again collect on the weekend. However, on checking with the bank, I was informed that the full amount of Rs.43113.65 was removed from my bank account by the credit card dept on 15/2/11. I then got in touch with their customer care and after several calls, agreed to refund the amount of Rs.25000 but after deduction of late fee and hence, on 20/2/11 redeposited Rs.23051 into my account. I am now getting statement from the credit card mentioning that they have posted my statement to me. The said card no. [protected] had expired on 11/09 and the bank refused to issue me a card and I have been making payment against the loan amount till Feb 11, when the entire debt was cleared. I fail to understand how I owe the bank any further amount and how can they generate a statement firstly for a dead card which was totally cleared by me on 15/2/11. I keep calling customer care and am not given a satisfactory reply. I am holding their letter confirming that they would be using banker's lien on my s/baccount, copy of the bank slip wherein they have claimed the entire amount as well as the refund of the additional amount of Rs.22051 against the original amount of Rs.25000/-

Hi

Please Help me I am in deep trouble
I purchased a new swift ZXI car and got it financed from ICICI bank.
Total loan Amount: 4,44000
Total EMIs Paid 12 of 10250.
ICICI has seized the car and telling me to pay 5 lacks more to get the car back.

I am very frustrated because of the behavior of your agency guys ... I am not a murderer or I have not even slapped any one in my life… and your recovery guys slapped me just because I refused to hand over the keys to your and they snatched my cell phone so that I cannot call anyone as advised by his manager or the person working in your Bommanahalli branch… Is this legal... and I committed a biggest mistake of my life that I took loan from ICICI BANK... Which I regret for my whole life time for the slap’s they gave me. I am so much frustrated that is it a mistake that one should slap me just because I have not made payments.
I can go to police station my father and my family has some respect... and I don’t have time to deal and lower my standards... I will do what I know the best I am opening a web site called CHEATED by ICICI BANK.COM.
Long story short.. I have been dealing with banks and they always give me a option to make interest only payments when you are not able to make full payments...*** This is also a directive of Indian loan and lending law and a RBI Directive ***
I missed my payments and I made a cheque payment. the cheque cleared my bank and this was not reflecting in my loan repayment statement then I made next payment thru the same citi bank account and even this payment as extracted from my bank and was not reflecting in my bank statement . I raised service request to find out whapped. I have given the requested documents 20 times to each collection agent who used to come to collect the payment .I have spoke to all the managers in ICICI bank Bommanahalli branch.. on 4 th of this month I received a call from one of the managers to close the loan of at 3, 20, 000 .. deducting the interest rate and the two payment inclusive of every charges .. for with I agreed and said that I will make the payment by the 25th of this month .. evry thing was fine until one day ICICI Bank Hired Gooons came and slapped me in the middle of the road in front of my aunty and uncle and their daughter and took the car by force …. I was devastated and heart broken I don’t know wat I I should do .. I might be wrong in first part when I had missed my payments and after that still I made 2 payments and when those payments were not reflecting . I have tried all the efforts to resolve this issue. I have visited the branch 30 times and spoken to call center multiple times .. and then I got frustrated and stopped following it up .. and every month new collection guys is to come to collect the payment and hand over the documents to him and the same story continues until one day you seize my car without any notice or a letter .. People wanted me to sign some document by force for which I refused .. Because they were not showing me what document it was and also for which I got slapped again.
I HAVE LOST MY SELF RESPECT IF I KILL MY SELF ONLY ICICI BANK AND THE AGENCY GUYS WILL BE RESPONSIBLE and I AM SENDING THIS EMAIL TO ALL THE MEDIA AVAIL ABLE NDTV, TIMES NOW, AAJ TAK, ETV AND TV9 .. IAM GOING TO PRESS CLUB OF INDIA IN CUBBON PARK AND WIL DISTRIBUTE THE PRINTED COPIES OF THIS EMAIL….. On Wednesday 9 AM … I do have all the copies of my loan statement and every the telephonic conversations’. Happened...