ICICI Bank Complaints & Reviews

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number & Credit Card number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

I am a Wealth Customer with no personal or business loans from ICICI. I have a Platinum ICICI Credit Card since the past 6 years, and the total out-standing due this month is only Rs. 9, 000 or so. I made the previous month's payment through automatic ECS from my ICICI account.

Since today morning, I am receiving rude and abusive calls from 33643000 for a supposed loan amount of Rs. 4, 00, 000 which the female on the phone said I should pay by August or else...

The phone hasn't stopped ringing for the past hour. I have atleast 20 missed calls from this number as I have stopped receiving the calls. Please advise!

My name is Rushabh Mehta, and I hold my savings account at the Lamington Road branch. My contact details can be obtained from the ICICI database using this information.

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number & Loan account number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.We have made a note of your account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry for the inconvenience caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the issue. Kindly refer "1623856" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi Bhuvaneswari,

We are sorry to hear about your experience.We have made a note of your mobile number & email id. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Dear sir,

ICICI bank is a big cheater bank. They have levied me QAB charge of Rs.1103/- without concerning me.

Regards,
Manish C Sane

I was also deducted the same amount mentioning the same reason. Not sure on why this is being deducted

Hi Manish,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

I have been charged Rs.552/- as FamilyQABChgs on my corporate zero balance account.ICICI customer care folks did not have any answer why it was deducted.
Suresh
[protected]

Hi Suraaj,

QAB charges are debited for not maintaing the quarterly average balance of your savings account. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you. Refer "1618173" in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Credit Card — Full and Final settlement

Dear Sir,
I am carrying credit card from ICICI bank which I took it in Ghaziabad in the year 2005 October. Immediately after that I was shifted to Hyderabad due to my perosnal choice, in the mean time I had made one transaction worth around Rs 1900/-.in thye month of November and I moved out of Ghaziabd in December same year.

During the change of place I had dropped a cheque from HDFC bank for the same amount and I had forgotten to recheck the payment and recently when I was going through my old payments and transactions I found that my money was not paid to the bank and it was pending.

As a good samaritan I gave a call to customer care ( I think it is BPO) in hyderabad and told about the mishap for that the customer care personnel asked me to talk to Mr. Godi in the number[protected]. When I spoke to Mr. Godi, I explained to him about the situation he told me that the outstandin was around Rs 6103 /- .

I made one humble request to him to consider my case to reduce the penalty for which he finally agreed for payment of Rs 3500/- as a full and final settlement.

I did drop the check and he told me that once the payment is received he will call me again and confirm the same.

This telecon happened on 12.2.08 And I did dropped the cheque for Rs 3500 through HDFC cheque number bearing 869194.

But after four day when I gave a call for the confirmation I was told that the money is credited against my credit card. I asked him for the confirmation letter saying that the account is settled and full and final is done. The reply what I got is that he is not the right person for my case and he told me that it Mr. Ravindra whom I can contact in[protected]. This discussion happened on 17.2.08.

I am trying frantically in that number but I am not getting any response from that number.

Fianlly I am here by trying to bring your kind notice that I ahve paid the mony to the bank after talking to a person , and once the payment is done I am not getting the full and final settlement statement from the bank.

I am really in desperate need of the same since I do not want to put myself into a place where I have used the services and not paid for it.

As a good citizen I have done my duty by reminding of the bank that I have to pay and i did pay but bank is not giving me any letter nor I am not getting any support of the right person whom I can talk and close the account.

Through this mail I am reiterating that I have made my effort to close the account and Bank is not giving the same back.

Please close this issue.

Rgds,

Bhandary

ICICI Сreditard Division — annual fee

Dear Sir,
1- Should we go through the same ritual every year. I have again received in my monthly statement a claim for annual 3rd year fee for Rs1500+185.40 for card No-[protected]. I have been using only one creditcard No- [protected] for nearly 10yrs and pay for all transactions on that. Last year your bank went to the extent of adjusting the credit card payment made, towards annual fee of[protected] and claimed dues. A letter of reprimand from me was followed by apology and reversal of that. I will only pay for the card I use.
2- Yesterday I went to The Langford road branch of ICICI in Bangalore around 3.30pm to make a credit card cash deposit. I wanted to deposit Rs 2460 and after filling the depositing envelope approached the teller requesting 2 Rs50s for the Rs100 note I had. She refused saying she did not have 50 Rs notes though I had seen other customers depositing the same. The bank manager was also of no help. Ultimately I had to go outside, get change from a petty shop to deposit in the bank.Isn't it a shame that a bank customer has to go elsewhere to get change for depositing in the bank. This reflects on the customer care your bank provides - it does not matter what big hoardings you put up or how many ads you show on TV about the fantastic service ICICIbank gives its customers. Maybe your bank staff should concentrate more on polite- helpful behavior rather than their pseudo-paradesi accent.

you are an idoit firstly when u have changed the loacation, u could have kept quite if the cheque which u dropped has not been credited to the creidt card account. secondly instead of telecon you could have walk in to the nearset branch and done the full and final settlement. now you have done the mistake no point in blaming the credit card people just keep quite else pay the remaing amount and close the account else the balance amount will be increasing

Hi,

We are sorry to hear about your experience.We have made a note of your credit card number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,
I would like to say that it is important to receive the NOC from the bank so that you will recieve loans in the future. If you would like to get more advice you can contact me on[protected]/ [protected] or mail me at [protected]@debtdoctorindia.com

Regards,
Timothy.

Hi,

We tried contacting you but you were not reachable. Please email us your contact detail at [protected]@icicibank.com and executive will get in touch with you soon. Kindly refer "1611544" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi,

We are sorry to hear about your experience.Wehave made a note of your Loan Account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

dear sir

I am sendindg the e mail of mr jenish shah to you in this regard.This is the outcome of last six months dealig with mr jenish shah.i want the refund of rs 175 + 4185 = rs 4360/. I have given all the proof which were asked to me.



regards
ashok kumar
c-352 shalimar garden extn ii sahibabad (ghaziabad)

LAN---LBDEL[protected] and LAN---LBDEL[protected].
M [protected]



On Tue, 15/3/11, Jenish Shah <senior.[protected]@ICICIBANK.COM> wrote:


From: Jenish Shah <senior.[protected]@ICICIBANK.COM>
Subject: RE:'ICICICARE=[protected]' FW: EMI over due
To: "ashok kumar" <[protected]@YAHOO.CO.IN>
Date: Tuesday, 15 March, 2011, 6:57 PM

Dear Mr. Kumar,

We refer to your appended e-mail of March 4, 2011 addressed to Senior Management which has been forwarded to the undersigned for due analysis and redressal.

We wish to inform you that cheque numbers 522930, 522931, 522934 and 522935 are paid towards Pre EMI for May '03, June '03, July '03 and August '03 respectively and the cheques are cleared in your account. Also, cheque number 537776 is paid towards Pre EMI in September 2003 in loan account number LBDEL[protected].

We wish to inform you that the cheque number 419787 is towards November 2003 EMI in loan account number LBDEL[protected]. Also, with regards to the refund in December 2003, the due for LBDEL[protected] was Rs. 2572 and due for LBDEL[protected] was Rs. 1613. Post receipt of payment of Rs. 4185 in LBDEL[protected], Rs. 1613 was transferred to LBDEL[protected] and extra EMI amount of Rs. 3270 was refunded vide cheque number 070448 in December 2003 for LBDEL[protected].

With regards to your request for Rs. 4185 debited, we wish to inform you that for cheque no: 537777 amounting to Rs. 4185/-, receipt was updated in both loan nos. LBDEL[protected] and LBDEL[protected] with partial amount of Rs. 2572/- adjusted towards 29/05/2004 installment overdue in LBDEL[protected] and Rs.1613 was adjusted in LBDEL[protected] towards 29/5/2004 installment overdue.

With regards to cheque number 537782, the cheque is a split EMI wherein Rs. 1613 is updated in LBDEL[protected] and Rs. 2572 is updated in LBDEL[protected]. Hence, Rs. 4185 has been debited from your savings account.

With regards to cheque number 537786, we understand that the amount of Rs. 4185 was debited from your account in August 2004 however the split EMI was updated in your loan account only in November 2004. We apologize for the inadvertent debit due to an operational error from our end.

With regards to cheque number 537785, we will revert to you on or before March 21, 2011.

Thanking you for writing to us.


Sincerely,

Jenish Shah
Manager – Senior Management Desk

Hi Dinesh,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

They call me and discuss everything with the executive.

it was helpful.
thanks

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Thanks for response,
I am sorry to say but I am fade up with the way ICICI bank is taking my issue. Almost 7 days are passed and bank is not able to figure out exact location of Merchant/Shopkeeper were the unauthorised transaction was happened.
I raised SR[protected] to get the detail of Merchant. Answer against SR[protected] which i recieved from Customer representative was "HDFC m/c Siddhivinayam Petroleum Pune". Is this information is enough to reach merchant, it’s really funny Pune is not a small city. It’s totally merchant fault how can pump offer petrol of Rupees 12186.00 without any verification.

What I have done so far:
- Raised FIR (with no.[protected] at Hadapsar Police Station Pune.
- Submit application along with FIR copy to nearest brank Magarpatta City Hadapsar.
- Mailed FIR to “DEBIT RECON TEAM Mumbai”.

Please let me know if any action item pending from my side.

Keen to know:
- Who is going to investigate the issue Police/Bank? When I check with Police they were telling bank is going to work on other side bank saying Police is going to work. It’s not about compensation; somebody has done crime so he/she must punish. At least strong message must go from our “Law and Order” to merchant, merchant must be sincere while swapping the card.

- What verification was done via Merchant with respect to my transaction of Rupees 12186.00?
Suggestion:

- ICICI bank must also offer maestro card. Maestro card ask for pin number for each transaction. It’s of customer choice to select MAESTRO/VISA/MASTER.

- Bank must regulate/circulate rule that transaction for 5000.00/- or more than that amount should entertain only with card holder verification. Merchant should also keep copy of verification proof for heavy transaction.

- Merchant must be punished and compensate my amount, for which vehicle pump offer 12186.00 Rs. of petrol without any verification.


Victim Amit J.
[protected]

In a similar case in USA, I lost my wallet and unauthorized transactions have been made on my two credit cards within 5-6 hours.

1. American Express - As soon as i reported the incident to them, they replied sympathetically and offered immediate waiver of any transactions claimed by me as fraudulent. They have shown concern about whether i have enough cash and if need any immediately. They sent the new card with expedite mail within 48 hours of reporting.

2. Capital One - Asked me to fax a form in which I have to highlight the unauthorized transaction, signed by me, to their customer representative and all the fraudulent transactions have been canceled from my credit card statement.

In both the cases, they have not forced me to launch an FIR in police station. And they have lodged the complaint to police on my behalf.

I always thought that Indian banking system is more capable, secure and customer friendly because they have built on learning from other countries but seems to me other way around in this case.

Best of Luck Amit
-
Kaustubh Joshi
ICICI customer

Being myself a ICICI Bank Customer from last 10 years, I never had a similar issue before, but then I always thought that ICICI being number one private bank in India would have strict measures to handle such issues. But reading the above post makes me feel that the ICICI Bank attitude in above case is just like any other normal govt. or local bank of India.

I strongly feel that appropriate and quick action should be taken by the ICICI Bank, so as to prove themselves different from other banks in India and to maintain the trust of their loyal customers.

It's pathetic to find that even in today's era of communication and technological advancement, it's still so easy to steel other's hard earned money and on top of it no one is even thinking of taking any action.

The merchant here also bears the responsibility of being negligent in doing a transaction of worth over 12k INR.

I would like to see a happy end to this case for Amit, so as to restore my lost confidence on ICICI Bank and India Banking and judicial system.

Thanks,
Ashutosh Sharma
ICICI Private Banking Customer

what is the status of this complaint ? is it resolved ?
I am bit doubtful though, as I could not see any response from the ICICI bank to my above post.

Thanks,
Ashutosh Sharma
ICICI Private Banking Customer

I am fond of ICICI banking services, but if such kind of response is in place for your misshappening from ICICI then i need to seriously think of transfering my savings to some other nationalized bank.

ICICI Team you should take this event seriously and get the settlement done ASAP other wise you would lose many banking customers like me.

Regard's
Rushikesh
SO FAR an ICICI Private Banking Customer

ICCI bank you should take some action against that merchant...how that merchant allow such big transaction without any authentication.

I think this is the responsibility of ICCI how you had approved this transaction.

This type of same incident was happened with one of my friend and his account was in HDFC bank. And they had responded very well on this.

ICCI bank should take some action on this. And also need to take same preventive action

If this settlement not happens ASAP..….I will also think to switch my account to some other nationalized bank.

Dump ICICI and Try "Mangilal chamanlal chandni bar bank of Afghanistan" ... although they don’t issue debit card but if they than they are also much quicker than ICICI if this fraud happened to one of their customer.

Common ICICI you are biggest private bank of India ... Pay back immediately to my friend and with interest and also with inconvenience fee. Since you also charged hefty amount (late fee) if a good customer forget to pay back on time.

Just another Common Customer
Deepak
Loyal customer of almost all Indian banks

It's really surprising for me, how this can be happened, without signature verification how merchant and bank has accepted the transaction. This transaction should not be posted.

I have worked around 5 years for HSBC bank, If signature is not match then bank as well as merchant should reject that transaction.

Regards
Sandeep Jain
Ex-HSBC employee

Dear Amit,

I still have faith in Indian banking system, Please go thru the below mentioned link.
You can complaint about behavior of ICICI bank to Reserve Bank of India's Banking Ombudsmen.

This way it will affect the creditability of the bank and will get in attention of the Reserve bank of India. You can compalaint online using below mentioned portal.

http://www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=159

The top management of the ICICI bank will get "Show Cause" notice about the complaint from the RBI Omburdsmen and if they dont react within a particular time frame, the issue will get escalate to more higher levels. As far as I know for ICICI bank, 3rd level of escalation is to COO or CEO.

I hope this help.

Regards & Best of luck
Kaustubh

Hi Amit,
is it resolved?
As per ICICI or any other bank if you will not pay amount they will charge you with the month interest of approx 3% i.e. 36% yearly. If they delay this much will they be giving any amount to you in addition to your amount which is blocked with ICICI. On one hand we ICICI is trying to prove that they the leading Privatized Bank in India and on other hand they are delaying this much, where is their promises for " Hum Hai Na ".

This might happen to anyone o[censored]s . . .I think we should think whether we have opted for correct trustworthy Bank for our Current, Investments and Salary accounts
Best Regards
Nitin

Being myself a ICICI Bank Customer from last 5 years, I never had a similar issue before, but then I always thought that ICICI being number one private bank in India would have strict measures to handle such issues. But reading the above post makes me feel that the ICICI Bank attitude in above case is just like any other normal govt. or local bank of India.

I strongly feel that appropriate and rapid action should be taken by the ICICI Bank, so as to prove themselves different from other banks in India and to maintain the trust of their loyal customers.

It's so sad to find that even in today's era of communication and technological advancement, it's still so easy to steel other's hard earned money and on top of it no one is even thinking of taking any action.

The merchant here also bears the responsibility of being negligent in doing a transaction .

I would like to see a happy end to this case for Amit, so as to restore my lost confidence on ICICI Bank and India Banking and judicial system.
ashok
asst manager
ocl india

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi Sanjib,

We have made a note of your mobile number & account number. We'll contact you at the earliest to address your issue.

Regards,
ICICI Bank Customer Service Team.

Thanks for the update ICICI Bank. It was real nice to see the response back. But would appreciate if you take the matter to fix the issue which I am facing ASAP

Thank You
Sanjib Dey

Hi Icici Bank Customer Care

I wish to know the Salary account status, which is not yet clear to me. As the instakit contained a International Gold debit Card, and the Instruction leaflet inside tells as following

Cash Withdrawal from Non-Icici bank ATM --- Free
Balance Inquiry Charges from Non Icici Bank ATM -- Free

I really dont understand why the Bank executives are not able to answer right answers to my questions .I had communicated with Mr Imran Ahmed(imran.[protected]@icicibank.com) who heads the Salary account department, but he was not available to comment on the same. the guy Amitav who opened my account told me about some upgradation and downgradation of my account as I am not eligible for the privilege of Gold account.(Despite being a corporate account)

Please Clarify the facilities which is applicable for my account so that I dont have to worry about my Salary account.

Thank you
Sanjib Dey
ICICI bank a/c[protected]
Cell : +91 [protected]


Thank you
Sanjib Dey

Hi,

We are sorry for the problem caused to you. We have made a note of your email id and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

Hi Sunder,

We are sorry to hear about your experience.We have made a note of your FDR number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi Sunder,

We tried contacting you but you were not reachable. Please email us your contact details at [protected]@icicibank.com & our executive will get in touch with you soon. Kindly refer "1606578 " in the subject line.

Regards,
ICICI Bank Customer Service Team.

TTUUJ

Hi Jabir,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Dear Sir,

kindly look in to the matter this is pending from last six month

Regards
jabir

Dear Sir /Team i Process

Should i expect any revert from you end

Looking forward to your support

Regards
jabir

Request you to kindly revert. Its been a long time and no revert has come. What should we consider for this no response?????

do the needful.

Regards

kindly look into the matter it is pending from long time

Dear sir,

I have send my pf form on 25 june 2012 on below mention address


i-Solutions Providers (India) Pvt ltd
Local Shopping complex No. 8, First Floor
Pushp Vihar, Madangir
New Delhi-110062

kindly do the need full
Regards
jabir abhuji
[protected]
emp id 28302