ICICI Bank Complaints & Reviews

Hi,

We are sorry to hear about your experience.We have made a note of your complaint. Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you in order to address the issue. Kindly refer "907758" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi Rahul,

We have made a note of your complaint. Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you in order to address the issue. Kindly refer "902376" in the subject line.

Regards,
ICICI Bank Customer Service Team.

icici credit card only to extract the money from the consumer and given threat to black listed if payment is altready made and send a complaint to the cosumer care of icici

Hi,

We are sorry for the problem caused to you. Please assist us with your contact details at [protected]@icicibank.com and we shall get back to you at the earliest to solve the issue. Kindly refer "893306" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Sir,

I am employee of icici and my emp no is 23849 my pf is has not come here kindy process it


Regards
manish kumar
[protected]

ICICI Home Loan — rate of interest charged at high

Hi,
I have taken home loan from ICICI for 12, 85, 000. The rate of interest being charged to me is 9.75% as of now. Though govermant of india has said that loans below 20L should be charged at 8-9%, ICICI is charging extra. Please guide/advice how to correct the same.

Regards,
KLNRao

Hi, We're from ICICI and are sorry to hear how you feel. Please email us your Home Loan account number and contact details at [protected]@icicibank.com. We will contact you and work to address your issues.

ICICI Home Loan — High rate of interest on home loans

I have taken a home loan from ICICI in the year 2006. At that point of time the interest rate was fixed as 7 %. later when the interest rate gone up to 13.25 %. Now when the interest started falling they are not reducing the interest rate to existing customers. reduced interest rate is applicable only for the new borrowers. In the month of January 2009 I visited their Pune branch and inquired about the new interest rates available. One of their executive informed that I can get the new interest rates provided I pay 0.5 % processing fees on my outstanding and take some of ICICI insurance policies. Accordingly I paid the processing fees and taken an life stage pension plan for Rs. 50000. Last week again some body called from ICICI and informed me that now they are giving loans to new customers at a rate of interest of 9.75 %. I told the executive who called me that I already paid the processing fees in January 2009 to change the rate of interest. He advised me to visit the same branch and meet the same executive to discuss the issue. When I visited the branch today ( Ghole road branch of of Pune) to inquire about the new interest and the experience was very bad. The executive informed me that I have to pay the processing fees again and have to make some fixed deposit in ICICI bank. Lot people were making complaints in the branch bank staff also shouting on customers for small things.Vulgar language were using by the bank staff. After seeing all this and my bitter experience today I have decided to shift my home loan to some nationalized bank. The work culture and the attitude towards the customer is changed now and it looks like the bank will go to it's bad times in near future. I am banking with ICICI since last 10 years and I have my savings bank account in two of it branches and have one demat account. After today's incident I have decided to withdraw all my deposits in ICICI bank and soon will shift my other business also.

I completely agree with this. When it comes to increasing the interest rates, they just do it overnight. But when it's time to reduce, they would expect us to call them and inform them that they must reduce our rates. Still they would reflect the change after a month so that they can earn that extra interest for the month. Apprently they started launching these funny schemes to reduce the interest rates. What would be worst enough then to pay the processing fees to reduce our interest rates, monkey business!!! Apart from all these, one end of their company doesnt know what the other end is doing. If you call their customre care, they would say that they are not aware of any change and we should visit the nearest branch for such information.

I called up on of their executive asking to reduce the interest rate for my home loan, I told him about the scheme where we have to pay 0.5% processing fees (which I heard from someone), and he replied that the scheme is now over, I now have to pay 1.75% processing fees to get my interest rate reduced. When asked about why I was not informed about the scheme earlier, he replied that shuch information is published in newspapers or some news channels. So its assumed that everyone is aware of all these schemes that ICICI bank launches.

There is a need to take some strict steps agains such banks.

ICICI Savings account — No information provided regarding money deducted

I opened a savings account in september 2006 at vileparle branch of ICICI. It is a account for which i should maintain quaterly average of 5000Rs in my account and if not done than i would be charged some amount as per RBI norms (i guess) for the same. I would also be charged for ATM transcations when my QAB (quaterly average balance) is below 5000. Initially for 9 months my balance was much above 5000rs, but in last6 to 9 months it has generally stayed below 5000rs. From november 2007 to january 2008 my balance was almost nil and i wasnt being charged a single rupeesince last 9 months. In month of february when i got my first job of my life after completing my post graduations with huge financial struggle and when i deposited that amount in ICICI bank vile parle branch, approximately my 5000rs were deducted without informing me. Then from last 25 days i am just trying to find out the calulation or say the itemised billbut the branch where i have my account is not ready to give me those details. I went through RBI norms for QAB and ATM transaction charges but than too amount dont tally. As per my many discussions with the employees of the branch the charges levied on me are not clear to them aswell but they could not help me with the same. I tried to call to ICICI helpline and mail to their websites for which i have evidance but i dint get through the bifercation of charges levied on me. My account number is[protected]. Kindly help me with tips how can i fight this matter official (i.e. whom to contact? whom to forward my complaint? etc.)

ICICI Savings account — amount debited and no refund

I am a savings account holder since 8 yrs with ICICI.
I am holding an account with FC road Pune.
During my visit to another palce i tried to take out money from VISA ATM and made transaction as 6k+5k+2k+6k as i thought ATM doesnt have sufficien amount. All four transaction got deducted and i made acomplain on 27th itself ...on 28th i got first 3 transaction back in my account but 4th transaction of 6K was on hold.
i was following up with phonebanking and everyday a new commitment was given but i di not hear anything.

On 24th Nov i got a SMS again of reversal of all
transactionfor which reversal was made.I do not know what is happening ...either they do not know what they do or they just keep customer harassing.

I tried to reach Mr. KAMAMTH TODAY AND WAITING FOR A REVERT AS COMMITTED.
Otherwise all press notification of we are sound bank looks like Lehman bros. and share prices are going down and this way very soon ICICI will lose all genuine customers as well.

I.C.I.C.I.Bank — Money Deduction From Saving account.

I have saving bank account in above bank in the name of J.M.Rai having A/C No[protected].It is very old account.In the month of april 2011 they have deducted Rs.910/ from this account & given reason -QAB.Chags.Jan-March 2011+ST85.I could not understand the deduction reason.Since begining never such type of deduction made by bank from this account.
I request you to enquire the matter & advice the bank to credit my valaueable money which was earn from very hard work.
Cell-[protected],Mail-jmrai.[protected]@gmail.com

As above.

ICICIPRULIFE — caller tune not activate

coller tone not activate.but balance is less.

Dear sir,

I am sending a message of idea in 55456 this number. but coller tone is not active
then i asking a costomercare so he gave me a number of 45763 then I send a message of this number. but coller tone is not active. so many is westing Please active the coller tone of garhwali songs

my mobile no. is [protected]

Hi Raman,

We have made a note of your contact number. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

dear sir,
my car lone is complete in july 10, my LAN NO. LAJAI[protected],

I want my car NOC
thanks

PANKAJ PAREEK
[protected]

Dear Sir,
We have purchased two abroad ticket from Ahmedabad to Chicago for the date of 24/11/2008 through yatra.com, and the amount of the e.ticket is debited on 12/08/2008. During this period a call from ICICI official is arrived from Bombay having call to convert this amount in EMI in three installments. He also told us that the installment will be scheduled w.e.f. 1st November 08, 1st December 08, and 1st January 09. This negotiation has been taken place on 25/08/2008 with Mr.Dinesh Rammalani at Bombay(ICICI Credit Card Dept.) from the[protected], which is presently discontinued. As a result we confirmed ok as introduced the skim, but the physical statement of the schedule has not been sent till this date. In this regards several mails have been sent to reconed in this statement and to send us for our acknowledge. However, till this date nothing has been done in this regard. All of sudden from Hyderabad office at 3.30 p.m.today a call is arrive on our mob saying that your E.M.I. is scheduled w.e.f. 19/9/2008, 19/10/2008 and 19/11/2008 equally. Both the official have presented contradictory matter to this aspect.
Meanwhile, the sum of Rs.3, 100 merely has already been debited on my C.C. A/c. No.[protected], the titanium card. This matter has created lot suffering and cofusion for us. To escape from abide matter even in such a financial matter it is to serious and likely to be launch a criminal proceeding. The responsible official of the bank concern should have realize the seriousness of the law position which will going to be started U/S 114, 118, 120(B), 409, 420(A), 466 & 467 of IPC-1860. It is regretful matter that while on promoting on various skims to achieve the target, baseless promises are being given which has not to be completed, which they know very well. However, to deceive the public such type of promoting skims just to attract the clients are being launched which are never be completed and innocent public are being cheated. We solemnly declared here that the matter above stated is true and correct under the provision of law it may be detected on behalf o[censored]s or to be intimated us whatever you like to do to help us to get our-self free of tension or any respective sources to solicit the complain may please be displayed as earliest at your on our above mail address.

Hi,

We are sorry to hear about your experience with ICICI Bank. Please send us your contact details at [protected]@icicibank.com and we shall surely get back to you at the earliest to resolve the matter. Kindly refer "882711" in the subject line.

Regards,
ICICI Bank Customer Service Team.

reference number - 882711. Bank is so admant neither are they sharing any investigating details but are imposing their rules. Just because a common man has not been able to nip connections Icici officials are having a ball. They have no justification but are continously supporting the merchant who is a fraudster

ICICI credit cards are a #1 theives in India. I had a ICICI credit card [protected]. The card was asked to be closed on 29/10/2013 to the ICICI phone banking officer and accordingly the card was closed after payment of the total amount to be paid. No statements received in November and December and suddenly a credit card statement for the closed card for the period of December 03, 2013 to January 03, 2014 has been received on January 16, 2014 for an outstanding amount of Rs.522.04 which includes service tax and interest charges. First of all I would like to know how a statement can be generated for a closed card and secondly how can a card be closed if there is a outstanding amount and thirdly how there can be an outstanding amount since the total amount that has to be paid was clearly informed by the phone banking officer before closing the card and that amount has been paid and lastly what ICICI credit card division has been doing since the past two months why this was not informed in November 2013 and December 2013 and no statements were received in that period. This is a clear cut case to take the icici credit card division to consumer court.

Hi Pradyumna,

We have made note of your account number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

rohit sharma — user id

sir,i am shopkeeper of recharge dishtv.i have itz user id to recharge dishtv but i have no trade patner user id to select packege or check vc detail can u help me for give me trade patner id. my email adress is yaseen.[protected]@yahoo.com.pk my mobile number is [protected] [protected].Thank you.

its, possible, but overall its the customer fault why he has forwarded the most confidential information to the unknown

Hi Jayesh,

We regret the problem caused to you.We have made a note of your mobile number and shall surely get in touch with you at the earliest to solve the issue.

Regards,
ICICI Bank Customer Service Team.

Same issues. ICICI is a horrible bank. Lousy website, pathetic customer service and illiterate account managers. THey cant have a simple website working for 20 days is beyond my imagination.