ICICI Bank Complaints & Reviews

Icici bank merchant care — payment not reiceve

I am
Shivnarayan patidar
Submit a complaint
I am shivnarayan patidar taken edc service from icici bank & my mid[protected] tid[protected] & the total deduct transaction of approcs rs-220000/-on[protected] bank not given the payment they said u close ur account we wont able to givepayment & i replied have already open new account in ther bank in another branch & i also given request to link the edc service to fresh account but they not linked & said i[censored] want ur cheque u have to widhrawl the edc service then the bank made ur payment by cheque i do the same & bank collect ther machine on[protected] but they not given my payment cheque till now & i call customer many times regarding my cheque they replied nothing.

Over the last 3-4 years, I have been using ICICI debit card for IRCTC ticket bookings.
Of late in 2020, I see ICICI Bank has been debiting surcharge for the IRCTC transaction carried out through debit card.

While in IRCTC website, it says "NIL, for all domestic debit cards upto Rs. 1Lakh", see attached screenshot.

Pls clarify.

If the amount debited is inappropriate, pls help get refund.

Regards,
Bhaskar

I tried to pay my Sikka Broadband monthly bill today through Eazypay portal. It didn't go through and showed a server error. I tried again and it did the same thing.

Both the times, the amount was deducted from my account. The total amount that I paid was 1886 as the bill amounted to 943 and I tried to pay twice. I would like the money refunded back to me as soon as possible.

Here are some details.

Reference ID: [protected], [protected]

Date: 2nd March, 2020

Payment Mode: MasterCard Debit Card

Amount: 943 (For the first transaction)
943 (For the second transaction)

Also, I tried to check my transaction history but for some reason it's showing both of them to be succesful even though none of them actually are.

Finally, I tried to get in touch with the customer support. They told me that the payment stands as a succes even though I didn't receive any receipt from the sikka and no success page after my payment.

Here are some screenshots I took.

1. They froze my existing bank account without any reason or intimation.
2. I made a few credit card transactions. Didn't receives the bill or any support from customer care.
3. I tried contacting the customer support nth times but they didn't provide any solution.
4. I visited the bank personally, one bank branch sent to another and then they sent to another.
5. Customer care constantly started harassing me for paying bills and on saying that I need certain details regarding my transaction and billing, they would disconnect. I have call recordings in support of it.
6. I had written a complaint on their website to seek support. No support!
Visited bank branch. No support!
N number of calls. No support!
7. I somehow managed to get a number of credit card department manager. It's been more than a month. He asked me to send a written mail. Already done that. Since then I have been following up. No response.
8. After all this pathetic service and the trouble, this bank has created for me. I want to discontinue and they didn't help me even doing that. I'm a working person and cannot put so much of time into all these.
I'm hoping I will get support from here.

Myself jeeta, i have been with icici bank since 2017. Each year 826/- rs is deducted from my account without any alert message. The representative told its free of cost while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till jan2020 is shown in the statement. So please make sure to credit the amount which has been debited so far.

Why what the reason my debit card online transaction blocked am use only this debit card very important card no way so please unblock my debit card otherwise late extra intrest am pay so this fix customer desperation continue enevey unblock quickly oficial huge bank but customer services very poor then one more time com this fix am change bank please understand thanks

My name is shaik abdul asif and i hold a salary account in icici bank since 2010. I have been charged 3 times posdec charge of 29.50/- on february 29th without any intimation and any fault of my own. I want the reversal of this payment. Its a wrong practice to deduct money from account without letting the user know of his fault. I demand strong action.

Dear sir/madam
Please find the attachment
My reference i'd :[protected]
I have transfer to my beneficiary account rs 200000/- (Two lakhs) dated 11/02/2020
As imps transaction (My reference i'd :[protected] but that transaction not success and refund to my account dated 12/02/2020.
But the same transaction i'd[protected] debited 200000/- (Two lakhs) in my account dated 15/02/2020
But not credited in my beneficiary account.
I have talk many times to your callcenter ([protected]) but not solution my problem.
Please help and solve my problem as soon as possible.

I applied for home loan but my project was not registered to icici so icici is not authorized to provide me loan but icici executive take processing fee cheque and claim also. Icici sale manager also given commitment for refund but after 4 month no refund and now he is refuse to give refund.

I mail two three time for refund but no single reply received from manager level person. I also request to customer care but they also saying that non refundable fee.

I want to know that if no processing activity done by icici because project is not registered so why they deduct amount from my account on the naam of processing fee.

Hai i am using icici bank credit card almost 4 year, lost 6 month i have same medical issue, unable to pay full amount, my card limit 40000k, but i am paid more than 30000k, i asked settlement amount 16400, but that icici collection agent person asking 38000k, that person blackmail doing, specking also not good, that person told i[censored]r not paid full many going to visit my village informing all village people, i explain my problem, that person not listening,

That person called number mention:
[protected],
[protected]
[protected]
[protected]

Last year as i switched to my new private job, icici bank employees came to our company for opening of new savings account of newly joined employees. They were guiding us for the formalities of opening new saving account & in hurry i have signed for applying expression debit card (Which was not required from my side). Anyhow, i haven't submitted any photograph so some animal image came on new expression debit card which was received at my home. Last year nearly inr 600 was deducted for the same & now too inr 589 is deducted for charges of expression debit card. Though i haven't activated it till date as it is not required.

I want that charges on expression debit card should not be recurred next year. Kindly guide me for this problem.

With out any notice icici bank deduct around 2k within 5 days. All charges are ecsrtnchg. Several time they just deduct without no reasons or any justification but this time i notice and i caught this deduction. My account no: 16080xxx2622. I want my hardwork money back. That is happened in every month constantly and every time i just avoid cause i thought it was any of my loan deductions but this time i notice and found. I want proper justification in each single rupees and want my money back.

I am vishwesh wagle an amount of 826.00 rupees has been deducted from my account in the name of dp chgs till jan-20 on 25 feb 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to comlain anywhere else if needed

Dear team,

Amazon credit card decline my payment due insufficient limit but i have 42k limit left in my credit. I got message at the time of payment you have only 94 rupees limit but i have checked in my application it showing 42k. Let me know what is the reason or you are fooling customer. Please provide the solution as soon as possible.

Charges (Point of sale decline charges) has been deducted without any message or email.
Transaction reference -
1. Posdec chg/[protected]/0585+gst
2. Posdec chg/[protected]/0585+gst

Customer should be informed before deduction in account. It is kind o[censored]nethical. Bank should not deduct money for declined transactions or at least
It should be informed before deduction.

On 29 feb 2020 i got a message that rs.2150 has been deducted without my permission. I tried to contact custmomer care from my registered number but no one attended. I went to chennai anna nagar west depot branch and anna nagar rountana branch they said across india network down. No one is picking in customer service number.

00090158*8 acc number.
Venkatanarayanan r

I want my money back in account.

[protected] mobile

Hi my name is saurabh jadhav. I got message saying that, amount deducted from my saving account.

"txn of inr 10.00 done on acct xx511 on 28-feb-20. Info: vin*google."

"txn of inr 79.00 done on acct xx511 on 28-feb-20. Info: vin*google"

But i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back.

Hello sir,

I am chasing your team from past 35 days but i am not getting any response from your side, i had ordered a phone on mi website on 12th oct and cancelled same time due to some reason and mi refunded same on 14th october with reference number r n[protected], but icici team is not able to refund me same or load same amount in my prepaid card, i and my wife is very much frustrated with the behavior of icici team, while we sent all details in mail they wants same details again and again.

Gift card number - [protected]

Hi,
I am aravind v nair, an amount of 788.91 rupees has been deducted from my account in the name of dp chgs till jan-20 on 28 feb 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed

Thanks,
Aravind v nair
[protected]

My name is ishan, an amount of 825.97 rupees has been deducted from my account in the name of dp chgs till jan-20 on 28 feb 2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

Please help.