ICICI Direct — charges of excess brokerage on trade

Website:

www.icicidirect.com

I had an existing brokerage prepaid plan 75k from icici direct and i recharged another prepaid plan of 100k on 23 oct 2017 before exhaustion of my exiting prepaid plan 75k. As on 25 oct 2017, i had a balance amount of rs 575 in my prepaid 75k whereas my brokerage on 25 oct 2017 trade was much more than that.

As my prepaid plan of 100k was in place before exhaustion of exiting prepaid plan 75k therefore the remaining amount of brokerage (After exhaustion from 75k plan) should be debited as per prepaid 100k plan not as per normal plan.

I don t find any logic to activate the prepaid plan 100k from 26 oct 2017 instead of 25k oct when balance was not available in prepaid 75k plan.

I have noticed that only an amount of rs 575 brokerage was calculated as per 75k plan and got credited in my bank account whereas balance amount of brokerage was charged as per normal plan.

Based on calculation as per plan 75k the refund of brokerage would be rs[protected] which will be more than 2130 if calculated as per 100k plan.

Request you to please refund the excess amount of brokerage which will be much more than rs 2130.

Further i haven't received any policy or document from icici where it is stated that new plan will be activated next day even though it was recharged quire earlier before exhaustion. Icici team haven't shared the policy/documents yet after chasing more than 10 times.

Regards
Ashish
[protected]