ICICI Direct — delay in poa process completion

Opening of icici direct account through online took just in 45 min on 21 aug 19. Bank allotted mr. Syed to do poa, however as he is busy with other clients he sent his collegue mr. Manjunath to collect pan and aadhar copy on 26 aug 19 do the poa verification completion process and account activation takes max 16 hrs as per their sop upon submitting the details in the system. Its been more than 2 weeks my account has not activated and yet to resolve as on 6 sep 19.

Till date there is no response at all either from either of the icici executives, icici customer care and from the icici higher levels even upon sending mails to know the reasons for delay.

Poor customer service experience ever in opening such a simple account with no response from icici. Didn't expect this kind o[censored]nethical behaviour from icici executives who had stopped respoding with his funny reasons (Delay from backend team/ system to update the details) from such a big reputed organisation.