ICICI Direct — option order did not square off over icici direct app, instead ended after contract end date

Address:	Kolhapur, Maharashtra, 416004
Website:	www.icicidirect.com

Myself, tushar duhdane, icici direct trading a/c number : [protected] :

Contract description: opt-arvlim-28-jun[protected]ce-s

As per the reference above, i bought an option contract of "arvind limited" on 6th june, 2018. Observing the market condition for few days, at an opt time, i decided to square off my open position. So i square off my position 25th or 26th of june 2018 over the icici direct app. After submitting the order at market, i got the message: the order has successfully executed, so closed the app.

But later on 29th june, i noticed the funds are not available in my account. So, i checked the trade book, and i noticed my open position got "buy close out". That means when i squared off my position over the icicidirect app, the order did not got executed or did not reflected as executed on the main system,, causing me almost 53000 loss in f & o transaction.

Immediately, i contacted local branch of icici direct (Kolhpaur), but received a very rude reply as they can not do anything, and ask me to call customer care.

After calling customer care few times, i finally convinced the customer care representative to file my complaint about the position did not got squared off over icici direct app. The complaint no is sr[protected].

I requested, my log in history and my activity log of 25th and 26th june 2018, and as a right of information, they should provide me my activity log and history for the same date. On my activity log, the system should show that i logged in, and which modules i selected (At the back end) and i submitted the order.

Till date, icici direct failed to provide any details about my log in and activity log.

The icici direct app did not square off the order when actual transaction is done. This is a huge loss for me. Kindly help to look into this issue and help to get me my refund.

Thanks,

Tushar a dudhane

[protected]