ICICI Direct — reimbursement of loss

I had obtained a house loan of Rs[protected] Lakhs only) from icici bank
with Loan acct no NHPUN [protected].I had closed the said loan acct after payment of balance amount of Rs 790125 on 05 Jan 18 after due confirmation from ICICI bank home loan branch at sector 14 Gurgaon.I was told to collect NOC and other property documents held with the bank on 12 Jan18. However, there was no response from the bank. Due to negligency at banks level the issue of Noc and handing over of documents in custody of bank was delayed by one month and 10 days. Due to this I have suffered a loss of .Rs 46600.( 40 days Rent+interest of deposited amt for one month ).I have been following up this issue with ICICI bank for last two months. Till
dt the amount has not been reimbursed..