ICICI Lombard Complaints & Reviews

To whomsoever it may concern.

I, rajendra rao having my icici lombard health care card number as[protected] and policy number as 4128i/hpr/[protected]/01/000.

I changed my policy from apollo health insurance to icici because of the facilities that the company provides. Unfortunately, this being wrong.

I'll think to renew my 3rd year with icici lombard health insurance due to the following reason.

I had a call today with vijaya laxmi from icici toll-free number 1800266 to discuss the maternity policy and to my surprise, i came to know i'm not covered under any maternity plan (When i opted for the policy - it was mentioned to me maternity will be covered), so the executive ms. Vijaya laxmi says you will have to inform us and provide my wife details and then wait for 3 years to get the benefit under maternity. This is absurd and baseless. Who would the hell wait for 3 years to do this?

My wife, jasmine kohli having same health policy as icici health insurance having card number[protected] and policy number as 4128i/ihpr/[protected]/02/000 are shocked to know both o[censored]s are not covered under maternity but were told that maternity is covered.

If, apollo was providing maternity to me @ rs. 3800 p year with less sum insured i was happy there but icici being a brand doing this kind of cheap thrills doesn't make any sense at all! Paying rs. 14000 p year and getting this kind of treatment is not acceptable.

If this is the service that you will provide, it's better we inform on all digital platform how icici health insurance cheat people. I'll take this matter to all social media channels and will make sure that you never get any clients henceforth.

Best,
Rajendra r rao

Here are the details before i proceed with my worries :

1. Registration number : hr02 am 7781
2. Owner name : paramjeet singh
3. Chassis number : me3u3k5c0hc277931
4. Purchased month-year : mar-2017
5. Insurance number : 3005/ai[protected]/00/000
6. Insurance agency : icici lombard

I am struggling with my bullet since it was forcefully repaired after the accident, here is the brief summary :

A. My younger brother met with an accident in june-17, where in the fuel tank, tool box, handle & front bumper got damaged.
B. I intimated the same to my insurance agency about the accident & same time i gave my bullet to service station @ sohan autoworld – faridabad (Haryana)
C. Surveyor visited for inspection & said that it will be repaired, i have done for others as well.’
D. I was clearly told by service station that we do not repair fuel tanks, we cannot guarantee about its working after repair.
E. Upon forcing by surveyor, it was repaired outside the station. Along with this my tool box & front bumper was also repaired & re-painted.
F. Since that repair my bullet is not running properly; after a run of 8-10 km engine goes off automatically & then we have to wait for 1-2 minute to re-start & ride.
G. The problem was again intimated to service station & surveyor. Service engineer from royal enfield says fuel tank is damaged from inside & needs to be replaced, but the insurance agent is not agreeing & not ready to pass the bill.
H. Again after escalating the matter to insurance company, i was told to take my bullet to another service station; where they have also not done anything & my bike was returned after 4-5 days. “the furge wall under the seat was damaged & part it not available with us; hence for time being we have disconnected it & has bypassed it, so that you can drive”
These are the wordings of service engineer from service station.
I. Day before yesterday (Sunday[protected], furge wall was replaced from another service station.

But; my bullet is still not running properly. Engine automatically goes off after a ride of 8-10 km. Only if you drive at 40km per hour it will keep on running, but you cannot drive faster than that. Please help me in this, my new bullet i have purchased for my daily office work, but i am struggling from last 3 months, due to this problem.

Looking for positive & quick response from your side.

I renewed my policy on 21 aug, but till date[protected] i do not get telematic device. Sale person told me i will recive it with in 15 days. I complained about it in customer care but everytime they are telling they will update me after 2 days.
Today i called them but still no resolution. I am going to cancel this policy. Totally bad service rather i would say worst service. I will not recommend now anybody to go with icici lomard. I want total refund from this compay.

My self suresh mechkul. Sir my car insurance amount deduct my debit card but not success and further try to buy insurance plan and paid by credit card and success and pay rs. 21285 but same amount deduct my debit card on 21/08/2017. I contact by customer care for refund amount. Then he give me a payment return reference no.[protected]. But amount not received till date my account. Sir solve my problem and return my amount immediately.
Contact no. [protected]

Hi, i have claim for damage on end of may, first there was no cashless garage for bajaj and now i have paid the whole amount but the claim is still in process, the spoc (Ashish : [protected]) for claim is not receiving the call (Switched off) i manage to get the contact number of his manager mandar ([protected]) thats also off, when the executive was selling me the policy she said its will take max 2 week to get the claim clear with icici and now its 3 months, no communication from icici side.
She have mention big big features of icici insurance thats why i opt for 3 yrs policy.
Already raise complain many time and every time i get a ref no and after some day got message that the issue is resolve, who confirmed the issue is resolved, coz that was not me you didnt communicated to me and mention that its is resolved without my confirmation

Contact :
Pradeep saha
Claim ref : mot06630717
Mob : [protected]

I shashi kant singh having honda city car reg no up 14 cp 8998 and having accident with truck and side damage caused by the mini truck and also rijght mirror got dameged. After the inspection by the surveyer front right mirror and left side damage not considering. I have given my car to axon honda ghaziabad. Please get the problem resolved immediately other wise i will be filing case in consumer court for mental harassment and compensation for the same.
Shashi kant singh advocate

My car's engine guard was washed away on 21th august, 2017 at 2.15 pm around and earlier minor damage front bumper turned into more damaged during visit to mithapur bus stand at patna due to heavy water logging and pitches in road. I made claim. Claim no. Was moto6901522.in evening i was informed that surveyor did not entertain my claims. Earlier minor damage of front bumper was also turned down by him. Resultantly more damage of bumper occurred....

Dear sir,
I have received a call form icicilombart about a health insurance policy so mrs abhishek ([protected]) is brief policy benefits but i told his i am not interested in your policy and asked his don't do this process then i got a massage from icici your policy is already booked and pay one time payment so how can you do this this is not fair. This is not a right way for costumer handing. Then i am not interested in your policy. Please stop this process.

Thanks and regards
Vikram singh shekhawat
Mob. No.- [protected]

Claim no:[protected] and claim no:[protected]
After paying health insurance premium for 6 years, and this being my first case of hospitalization in my family, this was really not the type of treatment i expected from a reputed company like icici lombard. Both my husband and daughter caught dengue fever (From 22nd july to 27th july) and as the hospital was not one of their network hospital, i was asked to pay upfront and the amount will be reimbursed after discharge. Its been almost 2 months, their customer service is nothing short of appalling, pathetic and useless. They send reminders to submit the same documents over and over again and they dont reply to emails. Even after couriering the documents they have no courtesy to acknowledge it. Infact they lost my husbands documents again and asked me to resend it!! They have excluded duty doctor charges and injection (Medicine) as exclusions stating that they are not payable as per irda. None of these were informed to me at the time of premium payment or at the time of claim intimation when i exclusively asked them for exclusion list. Duty doctor fees is consultation fees and it should be legally covered. Same goes for injection medicines and services.
Its been almost 2 months since i have escalated the matter many times but still there is no response to my email with the relevant details. Their call center continues to call me saying the same nonsense exclusion policy over and over again.

Till date only 1 claim has been settled (Not to satisfaction, escalations pending), other one is still pending. Iam really tired of interacting with icici lombard staff. They only make one irate and provide no useful information or support. The total amount to be reimbursement for 5 days of hospital stay is < 40k, but still they harass and behave as if they need to shell out couple of lakhs to settle the claim!!

Its not worth taking insurance from icici lombard.

Dear sir/madam,

Reference icici lombard policy number 3001/[protected]/01/000 which was cancelled on 16-aug-2017 and it was intimated by icici lombard customer care through e-mail that refund amount of rs 17117/- has been processed with refund ids: [protected]. Service request no [protected]

Even after repeated requests and calls it is intimated by the executives through customer care that the said amount has been refunded vide above details.

I have checked both accounts (Credit card account as well as the account for which cancelled cheque was provided) but the said amount is still awaited.

Please expedite the payment.

(Satish kumar chahar)

Mobile no : [protected]

I was offered cashless insurance of my two wheeler royal enfield with a lucrative offer of 3 years one time premium.

Last month i had given my bike for repair claims & had the following horrible experiences: —

1. The policy is not cashless at the oem service center, entire process of the insurance claim was to be filled, documented by me. Thus icici lombard has lost credibility in my opinion since in entire city of vadodara no one is offering cashless for icici, then how come they sold such product!!

2. Their claim form seeks my personal details, like my salary, my wife’s salary, my house hold expenditure. Icici is fanatic to collect personal details for their other business. I crossed the entire such portion of the form & their representative was nun happy since his target was lost.

3. After the initial survey the officer or oem service center does not call or communicate me about claim proposal. On my follow up with survey officer mr rajkumar chaurasia # [protected], either his phone is at home or he won’t respond.
Thus no hope from icici representative at least.

On my 3rd follow up with oem service center rsa executive tells me approximately only 70 % of my total expenditure has been passed by sahab & he is not picking his phone too (We still are in license raj!!) hope icici is listening.
On my instructions i immediately told him to stop the entire repair of bike.

4. On my 3rd success full attempt of getting in touch with icici representative, phone call recorded, he gives me surprise of exclusions of consumables, bearings, which according to him are add ons.
Fair enough, when the bike was sold why were not these exclusions discussed or any icici representative present at the sale point. The insurance policy was sold to be by royal enfield sales person i. E rsa auto vadodara. How do you explain this icici lombard!!!

5.in any case when the survey was done why was the customer not informed or taken in to loop for the work to be done / approved. I was shared an sms for survey & the icici representatives no was not with him ever.

6. On my complaints raised at rsa & icici the work has been put on hold & both parties have said they will relook in to the matter.

7. Hope mr siddharth lal & ms chanda kochar follow such frauds as their stake of business.

Sushant kaul
Bike no : gj 06 ks 3476
Motor claim no : — mot 06874985
Vadodara

Hi,
I have purchased the icici lombard health policy online on 22-jul-2017. There was no responce for few days. Whenever i call they tell me i will get a medical call in next 48 hours and these 48 hours are considered from time whenever i call.
After 10-15 days i called them to know the status of my policy they are saying due to some technical issue we haven't received your payments.
Their executive are worst and don't call back once premium is paid.
The they suggested me to put cancel request, after putting the cancelaation request its been a month.
Still i am wating for my refund

Date of incident: 15-aug-17
Description - request for refund
My name is amol. I have renewed 2 wheeler insurance last month with. Couple of times the transactions got declined but the amount is debited and third time it was successful.
I have raised the complaint with icici lombard support team to revert back money to my account. I have sent a multiple reminder mail but not getting any response from them.

I was trying to renew Insurance policy of my two wheeler on 10Aug 2017. I paid Rs3129 to icicilombard.com for 2 year policy. The transaction got failed due to some reason and amount got deducted from my account. They said money will be refunded within 7 working days. Today is 2 sept 2017 I didn't get my money in 23 days. I raised request on their customer care ( Reference ID [protected]) on 14th Aug. Everytime I call on their customer care no they say your request is under process. Any company/bank takes hardly 7 working days for any type of refund. But this company is not interested in paying my money back. I mailed them 5-6 times. I don't get any satisfactory answer of my problem.
please do the needful

Date of incident: 1-aug-17
Description - request for refund
My name is balakarthikeyan. I have renewed 2 wheeler insurance last month with. Couple of times the transactions got declined but the amount is debited and third time it was successful.
I have raised the complaint with icici lombard support team to revert back money to my account. I have sent a multiple reminder mail but not getting any response from them.

Failed transactions:
01/08/2017 74332747214721361446332 icici lombard general 2, 023.00 dr.
01/08/2017 74332747214721362166715 icici lombard general 2, 023.00 dr.

Thanks in advance
Balakarthikeyan

Dear sir/madam
This is my 3rd year of online insurance of my 2 wheeler regd no ka 03 eu 2557. Insurance no 3005/w[protected]/00/000 for the period of 24 aug 2017 to 23 aug 2017.
Every year i have to face problem for non receipt of hard copy of insurance. After so many correspondence i was able to receive the hard copy of insurance every year. Main problem i had found that you are sending courier to my very old address. You are issuing certificate mentioning in the new address but every year you are sending to old address as i track and found the address mention in the courier address.
You are requested to please check the proper address and send me accordingly at the earliest, my present address is as under:-
Verma s. P., #206, good wood apartment, 7th cross, vishwapriya nagar, vishnuvardhan statue road, begur main road, bangalore-560068

You are requested to send hard copy of my 2 wheeler insurance copy at the earliest under intimation to me.
Regards,
Col. (Army) s p verma
Bangalore-560068

Policy no. 4065/ibank/[protected]/00/000

Informed by employer about termination
03jul17
Last day 04jul17

Contacted lombard on 05jul17
And informed them bout my termination story indetail ()

Lombard contacted me back as they need some more details on 06jul17
As i was out couldnt answer them and said them will give a call back by tomorow

I called to lombard and asked bout the missing details required and addressed them on 07jul17

After this i called regularly ever 2-3 days for status of my claim

Got a list of documents which i had to sent lombard back with original copy

Which i sent on 25jul17 and got the confirmation from lombard on 1aug17 that they have receieved it..

After this i had called regularly ever 2-3 days for status of my claim as they had said it would take another 7days

And on 14th i come to know that my application has been rejected that to when i call them for status update that to for the reason i said them on 5jul17

I had done insurance to assure some security which the lombard didnt leave upto..

I am a lot dissapointed by the lombard serviece and way of working
1aug17 was my emi day and i havent paid yet

I am righting to you guys, so that i geg some aid from my insurance

Thanks

Hi,

This is regarding my insurance claim of pl no. - lppun[protected] due to lose of job

I lost my job on 4th jul 17 was informed from the employer on 3rd jul 17

I contacted the bank and lombard on 5th jul 17 to inform the same and updated the details clearly that "i lost my job due to low performance"

On 6th jul 17 lombard contacted me back for some more info. But as i was out i couldnt update and contacted back lombard and updated the required documents on 7th jul 17

And after back to back followup got a list of documents req. For which i reverted back on 25th jul 17 which you guys received the courier on 1st aug 17 after back to back followup i come to know on 14th aug 17 that "the application got rejected, reason being low performance"

Are you guys out of your mind..??

If i am not wrong, i had updated the reason on 5th jul 17, and after 1.5month you guys say me that "application got rejected reason being low performance"

I had done the insurance so that i get some financial help in a situation i loose my job..

So rethink of my application
Being a reputed insurance company the service you provide is below expectation

Thanks,

Regards,
Sachin tunk
[protected]

Dear mr. Tunk,

Greetings of the day!

With reference to your query regarding claim against policy no. 4065/ibank/[protected]/00/000, we regret to inform you that as per our team confirmation, the claim is rejected due to it is understood from the service certificate from your ex employer emerson innovation centre, pune dated 04 july 2017 that you were terminated from the employment due to performance issue. Hence claim is inadmissible.

We regret for the inconvenience that caused you.

Your relationship with icici lombard general insurance is greatly valued and we look forward to delivering the best of our services.

Thank you for writing to icici lombard.

For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 toll free helpline 1800 2666.

Warm regards,

Syed asad (Customer relationship manager)

Customer service desk
Icici lombard gic ltd
To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.

You may visit our website
https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html
For the grievance redressal procedure of the organization.

Icici credit card problem. An. Amount of. 5000/- debited while. Transaction. Its not. Refunded. I callled customwr care. They said. 5. Days. Already. 20days gone. Problem. Not solved. Can consumed. Complainta solve the. Problem. Rfefund money as aoon. Aa. Possible. Phn no. [protected]. Help me solve the problem. Icici people not helping. Refund to icici crrfit card or to any bank account of mine.

I have to claim my bike.
How much time it will take to aprove more thn 25 days had gone bt still the prove of my bike had nt came.
It has been too late.
Rly soon as possible i have to know how much time it will take
I call many a time to the person how is seeing my bike for a claim bt no clear respons is thr
So thts y i have complaint
So as soon as possible plss let me know