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ICICI Lombard Complaints & Reviews

3.7
Updated: Dec 1, 2025
Complaints 1329
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ICICI Lombard reviews & complaints page 26

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V
vdtidake
from Delhi, Delhi
Sep 6, 2017
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Address: 411033

Hi,
I have purchased the icici lombard health policy online on 22-jul-2017. There was no responce for few days. Whenever i call they tell me i will get a medical call in next 48 hours and these 48 hours are considered from time whenever i call.
After 10-15 days i called them to know the status of my policy they are saying due to some technical issue we haven't received your payments.
Their executive are worst and don't call back once premium is paid.
The they suggested me to put cancel request, after putting the cancelaation request its been a month.
Still i am wating for my refund
ICICI Lombard customer support has been notified about the posted complaint.
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    yogeshbadave
    from Dhule, Maharashtra
    Sep 3, 2017
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    Date of incident: 15-aug-17
    Description - request for refund
    My name is amol. I have renewed 2 wheeler insurance last month with. Couple of times the transactions got declined but the amount is debited and third time it was successful.
    I have raised the complaint with icici lombard support team to revert back money to my account. I have sent a multiple reminder mail but not getting any response from them.
    ICICI Lombard customer support has been notified about the posted complaint.
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      Y
      from Mundi, Madhya Pradesh
      Sep 2, 2017
      Resolved
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      Resolved

      Address: Indore, Madhya Pradesh, 452009

      I was trying to renew Insurance policy of my two wheeler on 10Aug 2017. I paid Rs3129 to icicilombard.com for 2 year policy. The transaction got failed due to some reason and amount got deducted from my account. They said money will be refunded within 7 working days. Today is 2 sept 2017 I didn't get my money in 23 days. I raised request on their customer care ( Reference ID [protected]) on 14th Aug. Everytime I call on their customer care no they say your request is under process. Any company/bank takes hardly 7 working days for any type of refund. But this company is not interested in paying my money back. I mailed them 5-6 times. I don't get any satisfactory answer of my problem.
      please do the needful
      +1 photos
      Oct 14, 2017
      Complaint marked as Resolved 
      ICICI Lombard customer support has been notified about the posted complaint.
      Verified Support
      Sep 12, 2017
      ICICI Lombard Customer Care's response
      Dear Sir,

      We write this with reference to your below concerns,

      We are in receipt of your concerns and we shall respond to you maximum within maximum 4 working days.

      In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

      We assure you best of our services.
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        J
        jbalakarthik
        from Delhi, Delhi
        Aug 31, 2017
        Resolved
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        Resolved

        Address: 560076

        Date of incident: 1-aug-17
        Description - request for refund
        My name is balakarthikeyan. I have renewed 2 wheeler insurance last month with. Couple of times the transactions got declined but the amount is debited and third time it was successful.
        I have raised the complaint with icici lombard support team to revert back money to my account. I have sent a multiple reminder mail but not getting any response from them.

        Failed transactions:
        01/08/2017 74332747214721361446332 icici lombard general 2, 023.00 dr.
        01/08/2017 74332747214721362166715 icici lombard general 2, 023.00 dr.

        Thanks in advance
        Balakarthikeyan
        Nov 10, 2017
        Complaint marked as Resolved 
        Money refunded by ICICI lomabard
        ICICI Lombard customer support has been notified about the posted complaint.
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          C
          colspverma
          from Bengaluru, Karnataka
          Aug 28, 2017
          Resolved
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          Resolved

          Address: 560068
          Website: ICICI Lombard.Com

          Dear sir/madam
          This is my 3rd year of online insurance of my 2 wheeler regd no ka 03 eu 2557. Insurance no 3005/w[protected]/00/000 for the period of 24 aug 2017 to 23 aug 2017.
          Every year i have to face problem for non receipt of hard copy of insurance. After so many correspondence i was able to receive the hard copy of insurance every year. Main problem i had found that you are sending courier to my very old address. You are issuing certificate mentioning in the new address but every year you are sending to old address as i track and found the address mention in the courier address.
          You are requested to please check the proper address and send me accordingly at the earliest, my present address is as under:-
          Verma s. P., #206, good wood apartment, 7th cross, vishwapriya nagar, vishnuvardhan statue road, begur main road, bangalore-560068

          You are requested to send hard copy of my 2 wheeler insurance copy at the earliest under intimation to me.
          Regards,
          Col. (Army) s p verma
          Bangalore-560068
          Oct 2, 2017
          Complaint marked as Resolved 
          ICICI Lombard customer support has been notified about the posted complaint.
          Verified Support
          Sep 01, 2017
          ICICI Lombard Customer Care's response
          Dear Sir,

          We write this with reference to your below concerns,

          We are in receipt of your concerns and we shall respond to you maximum within maximum 4 working days.

          In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

          We assure you best of our services.
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            S
            Sachin Tunk
            from Pune, Maharashtra
            Aug 25, 2017
            Resolved
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            Resolved

            Address: Pune, Maharashtra, 411019

            Policy no. 4065/ibank/[protected]/00/000

            Informed by employer about termination
            03jul17
            Last day 04jul17

            Contacted lombard on 05jul17
            And informed them bout my termination story indetail ()

            Lombard contacted me back as they need some more details on 06jul17
            As i was out couldnt answer them and said them will give a call back by tomorow

            I called to lombard and asked bout the missing details required and addressed them on 07jul17

            After this i called regularly ever 2-3 days for status of my claim

            Got a list of documents which i had to sent lombard back with original copy

            Which i sent on 25jul17 and got the confirmation from lombard on 1aug17 that they have receieved it..

            After this i had called regularly ever 2-3 days for status of my claim as they had said it would take another 7days

            And on 14th i come to know that my application has been rejected that to when i call them for status update that to for the reason i said them on 5jul17

            I had done insurance to assure some security which the lombard didnt leave upto..

            I am a lot dissapointed by the lombard serviece and way of working
            1aug17 was my emi day and i havent paid yet

            I am righting to you guys, so that i geg some aid from my insurance

            Thanks
            Oct 2, 2017
            Complaint marked as Resolved 
            ICICI Lombard customer support has been notified about the posted complaint.
            Aug 30, 2017
            ashishjaiswal 8576808772's response
            my no.[protected]
            Verified Support
            Sep 01, 2017
            ICICI Lombard Customer Care's response
            Dear Sir,

            Thank you for contacting ICICI Lombard General Insurance Company Ltd.

            As per our telephonic conversation held today we would like to inform you that we are working on your concerns and we will revert you within maximum 4 working days.

            In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

            We assure you best of our services.
            Sir maine icici lombard se royal enfield 350 thunderbird ka insurance karwaya tha maine 0dip insurance ka paisa leke normal policy de di hai
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              S
              Sachin Tunk
              from Pune, Maharashtra
              Aug 25, 2017
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              personal loan insurance claim

              Address: 411019

              Hi,

              This is regarding my insurance claim of pl no. - lppun[protected] due to lose of job

              I lost my job on 4th jul 17 was informed from the employer on 3rd jul 17

              I contacted the bank and lombard on 5th jul 17 to inform the same and updated the details clearly that "i lost my job due to low performance"

              On 6th jul 17 lombard contacted me back for some more info. But as i was out...
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              R
              Raghu1239
              from Shillong, Meghalaya
              Aug 25, 2017
              Resolved
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              Resolved

              Address: Khordha, Odisha, 751024

              Icici credit card problem. An. Amount of. 5000/- debited while. Transaction. Its not. Refunded. I callled customwr care. They said. 5. Days. Already. 20days gone. Problem. Not solved. Can consumed. Complainta solve the. Problem. Rfefund money as aoon. Aa. Possible. Phn no. [protected]. Help me solve the problem. Icici people not helping. Refund to icici crrfit card or to any bank account of mine.
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Lombard customer support has been notified about the posted complaint.
              Dear Raghu1239,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Rohit Bhansali
                from Mumbai, Maharashtra
                Aug 24, 2017
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                Address: 400060

                I have to claim my bike.
                How much time it will take to aprove more thn 25 days had gone bt still the prove of my bike had nt came.
                It has been too late.
                Rly soon as possible i have to know how much time it will take
                I call many a time to the person how is seeing my bike for a claim bt no clear respons is thr
                So thts y i have complaint
                So as soon as possible plss let me know
                ICICI Lombard customer support has been notified about the posted complaint.
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                  A
                  architect hitesh
                  from Lucknow, Uttar Pradesh
                  Aug 23, 2017
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                  Address: Kota, Rajasthan, 324001
                  Website: www.icicilombard.com

                  My policy no is 3001/bi[protected]/00/b00.
                  My insurance is done from icicilombard company.
                  My car had an accident and i registered a claim aginst the bill on 17 july 2017.
                  But today[protected] my claim payment not settled by the company.
                  Company surveyer told me that the policy not linked but comany person told the policy is linked. I suffered a lot form this situation. I borrow the money which i paid to service center on interest.
                  But these guys are not interested to clear the payment till date. I need justice..
                  ICICI Lombard customer support has been notified about the posted complaint.
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                    S
                    sandy1980
                    from Roorkee, Uttarakhand
                    Aug 21, 2017
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                    Address: Allahabad, Uttar Pradesh, 2110111
                    Website: [email protected]

                    Dear sir,
                    I want to draw your kind attention regarding forfeited amount of rs.6000 from my icici credit card on cancellation of health insurance policy no.4128i/hp/[protected]/00/000. This policy has unnecessary sold/ without my permission. You can listen the voice recording of me and your customer executive, in which your executive has asked my credit card detail and details of my family member, but i said to your executive after reading the policy paper i would think about the purchase of policy your executive said ok and said that i will call you latter for your assent/permission, but after that he never call me for my confirmation and after some days through my credit card statement i got the fact about the purchase of policy. After knowing the fact about policy purchase i immediately contact the customer care executive about this happening/fact and executive has assured me about the policy cancellation and full refund of the reserve amount through my credit card. But after some days from the reserve amount of rs.19200 only rs 13200 amount has refunded and rs.6000 has forfeited which i know through phone messaging. I regularly contact the customer care for my full refund, but the executive/company has not responding my complaint.
                    Kindly look the matter seriously and release my forfeited amount which is rs.6000. Otherwise i will be complaining this issue with proper litigation with consumer forum and other complaining authority.
                    My details are as below:

                    Name :sandeep singh
                    Registered m. No -[protected]
                    Address:-7/10 adarsh colony chak mundera allahabad (U. P)
                    ICICI Lombard customer support has been notified about the posted complaint.
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                      A
                      ashishkumarsingh
                      from Pune, Maharashtra
                      Aug 21, 2017
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                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                      Website: www.icicilombard.com/?gclid=Cj0KCQjwierMBRCHARIsAHl9i4EShPcdNYxNaUqzvLJaSOMp3Bpmjkb45K5mQQYI-MTNTgfd

                      Hi team for doing a fraud.

                      On your trust i have somehow, wait for 10th august 2017 to get my return of total amount (I. E., 16526-/inr).

                      Now, it seems you guys are not interested to payback my money. As discussed today with customer care guys. It is not possible to payback my money (I. E., yahyah and kalpesh, if their conveyed names are right which seems suspicious as per your deeds).

                      It is very frustrating and humiliating that because of your misbehaviors and misdeeds i am suffering a lot.

                      Because of your confirmation for not able to resolve the bank name issue and insurance closure confirmation. I had requested bank for booking another home insurance.

                      Which has created a great money crunch. As allahabad bank has given me ultimatum for providing the insurance hard cope within a week.

                      Without any further discussion just i want my total money. Which i keep requesting from day first.

                      Note: i am not interested to continue this policy in any form as communicated several times.

                      Details:
                      Request:icicilom:[protected] cancelation request for home policy number: 4013/w[protected]/00/000 at icicilombard.com

                      Thanks & regards,
                      Ashish kumar
                      Mob. No.:+91-[protected]

                      From: [protected]@icicilombard.com [mailto:[protected]@icicilombard.com]
                      Sent: tuesday, august 01, 2017 10:06 am
                      To: ashish kumar singh6
                      Subject: re:icicilom:[protected] cancelation request for home policy number: 4013/w[protected]/00/000 at icicilombard.com

                      Dear mr. Kumar,
                      Greetings of the day!
                      We acknowledge the receipt of your e-mail and look forward to serve you.
                      With reference to your e-mail regarding policy number 4013/w[protected]/00/000, we wish to inform you that we have already taken a note of your concern regarding cancellation on top priority and would revert to you by 08/10/2017.
                      Request your co-operation in the interim.
                      Your relationship with icici lombard general insurance is greatly valued and we look forward to delivering the best of our services.
                      Thank you for writing to icici lombard.
                      For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 toll free helpline 1800 2666.
                      Warm regards,
                      Ratender roy (Customer relationship manager)
                      Customer service desk
                      Icici lombard gic ltd
                      You may visit our website
                      https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for the grievance redressal procedure of the organization.
                      To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.

                      Thank you for your quick email reply without no action.

                      As discussed with your customer care (On 27th july 2017 itself). I should expect confirmation call regarding cancellation maximum to 29th july 2017. But as usual i didn’t. Which is not a big issue. Main conceren about the total money refunding of an amount 16526-/inr on quick basis.

                      As your customer care confirmed me that i would get my total amount (I. E., 16526-/inr) very soon.

                      Expecting your urgent help on same as somehow, i had adjusted this amount from my home load emi.

                      Hope!, at this time, you will do this needful at priority and quick basis.

                      Thanks & regards,
                      Ashish kumar
                      Mob. No.:+91-[protected]

                      www.techmahindra.com

                      From: [protected]@icicilombard.com [mailto:[protected]@icicilombard.com]
                      Sent: sunday, july 30, 2017 9:04 am
                      To: ashish kumar singh6
                      Subject: re:icicilom:[protected] cancelation request for home policy number: 4013/w[protected]/00/000 at icicilombard.com

                      Dear mr. Kumar,
                      Greetings of the day!

                      With reference to your query regarding cancellation of policy no. 4013/w[protected]/00/000, we wish to inform you that we have taken note of your request under reference no.[protected] and our endeavor will be to address it within 10/08/2017.
                      Your relationship with icici lombard general insurance is greatly valued and we look forward to delivering the best of our services.
                      Thank you for writing to icici lombard.
                      For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 toll free helpline 1800 2666.
                      Warm regards,
                      Thigle anuradha (Customer relationship manager)
                      Customer service desk
                      Icici lombard gic ltd.
                      To enable us to service you faster and more efficiently, we request you to keep the subject line unchanged for all further correspondence with us by e-mail.
                      You may visit our website
                      https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html
                      For the grievance redressal procedure of the organization.

                      From: ashish kumar singh6
                      Sent: thursday, july 27, 2017 5:21 pm
                      To: [protected]@icicilombard.com
                      Cc: 'ashish kumar singh'
                      Subject: re: cancelation request for home policy number: 4013/w[protected]/00/000 at icicilombard.com

                      Hi

                      It is very frustrating that you are not able to resolve a simple rectification issue in correspondence address and bank address issue. Which (I. E., rectification issue in correspondence address) has been raised long back on 09-july-2017.

                      As allahabad bank is not accepting the insurance without full bank name and its address as shared in attached sanction letter.

                      Kindly cancel the policy as well as revert the whole paid amount asap (As soon as possible).
                      In todays discussed, you agreed for not able resolving the issue even after this much days past.

                      This time at least expecting your quick response on same.

                      Pfa for more info.

                      Thanks & regards,
                      Ashish kumar
                      Mob. No.:+91-[protected]

                      www.techmahindra.com

                      From: ashish kumar singh [mailto:[protected]@gmail.com]
                      Sent: sunday, july 09, 2017 7:01 pm
                      To: [protected]@icicilombard.com
                      Cc: ashish kumar singh6
                      Subject: fwd: re: confirmation of your home policy at icicilombard.com

                      — forwarded message —
                      From: "ashish kumar singh6"
                      Date: jul 6, 2017 1:28 pm
                      Subject: re: confirmation of your home policy at icicilombard.com
                      To: "[protected]@icicilombard.com"
                      Cc: "ashish kumar singh"
                      Kindly rectify the corresponded address:-

                      Ashish kumar, emp. Id - 467786,
                      Techmahindra, a-20, sector-60,
                      Noida, gautam budh nagar, uttar pradesh, 201301

                      Note: as per discussion, can update the risk pin code if required.

                      Resend the same so that i can have a look on same.


                      Thanks,
                      Ashish kumar
                      — forwarded message —
                      From: icici lombard
                      Date: tue, jul 4, 2017 at 10:16 pm
                      Subject: confirmation of your home policy at icicilombard.com
                      To: [protected]@gmail.com

                      Dear ashish kumar,
                      We thank you for choosing www.icicilombard.com for your insurance needs.
                      Please find your home insurance policy certificate attached.
                      The attached soft copy is a valid document that can be used in place of a hard copy. As per our go green initiative we would request you to please use the soft copy in place of the hard copy.
                      The policy details are as follows:
                      Policy number: 4013/w[protected]/00/000
                      Policy start date: 7/11/2017
                      Policy end date: 7/10/2027
                      Premium amount: 16526
                      Click here to logon to your account on www.icicilombard.com using your registered email id and password to view a valid soft copy of your policy.
                      To better familiarise yourself with your policy, kindly visit our faqs section.
                      How do i make a claim?
                      Call our toll free helpline on 1800 2666 to register your claim. We recommend you save this number in your mobile as well. For detailed instructions, click here.
                      How do i renew my policy?
                      Simply logon to ‘my insurance account’ to easily renew your policy.
                      For more details on your policy, please read the policy wordings carefully.
                      In case of any queries or assistance, please call us on our 24x7 toll free helpline 1800 2666 or write to us at [protected]@icicilombard.com.
                      We look forward to seeing you again on our website.
                      Warm regards,
                      Team icicilombard.com

                      Disclaimer

                      Insurance is the subject matter of solicitation.

                      Icici lombard general insurance company limited. Irda reg. No. 115

                      Please do not reply to this email id (Except to unsubscribe). To unsubscribe, reply with the word "unsubscribe" in the message text. Your privacy is very important to us.

                      Corporate address : icici lombard general insurance company limited icici lombard house, 414, veer savarkar marg, near siddhi vinayak temple, prabhadevi, mumbai - 400 025.

                      Product code – misc 13


                      =
                      Disclaimer: this message and the information contained herein is proprietary and confidential and subject to the tech mahindra policy statement, you may review the policy at http://www.techmahindra.com/disclaimer. Html externally http://tim.techmahindra.com/tim/disclaimer.html internally within techmahindra.
                      =
                      ICICI Lombard customer support has been notified about the posted complaint.
                      Aug 28, 2017
                      Updated by ashishkumarsingh
                      Still expecting reply from ICICI people. Seems ICICI had Phd in doing fraud with client. If there was a fraud done by client then they simply file a case without listening anything. Now at their turn they are behaving like dump and deaf to payback the client money. How shameless people. they enjoy to make the the people helpless by creating financial crisis.

                      Thanks,
                      Ashish Kumar
                      [protected]
                      Sep 01, 2017
                      Updated by ashishkumarsingh
                      Any update regarding ICICI payback of total money. If not then will try out for other options. Kindly confirm.
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                        M
                        myselfmuthusamy
                        from Kodungallur, Kerala
                        Aug 19, 2017
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                        Address: Chennai, Tamil Nadu

                        I took the loan from icici-bank, while processing i received call from icici lamboard customer care. They told like, to process personal loan we need to take icici lambard insurance manatory. Later when i checked it in bank. They disagree with this information.

                        And i noticed that they had created insurance to my loan from icici-lombard. I requested the cancellation of my policies.

                        I submitted all the proof to processing for settlement.

                        I tried couple of times with icici-lombard through mail and over the call to refund my amount. After i provided all the details over call and mail, they said they will refund within 14 days. But still it is not done. (Over 2 months)

                        I am strongly believing that your intervention is needed.

                        Kindly do needful help.

                        My cancellation request numbers are below.

                        Req no : [protected]
                        ICICI Lombard customer support has been notified about the posted complaint.
                        Sep 02, 2017
                        Updated by myselfmuthusamy
                        How you made this complaint as resolved.
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                          S
                          Simanchala Panigrahi
                          from Mumbai, Maharashtra
                          Aug 19, 2017
                          Resolved
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                          Resolved

                          Address: 410210

                          I would like to request you to return my cheque, bearing no.260492 issued on 07/08/2017 in favour of icici lombard gic ltd towards insurance policy for my vehicle no. Mh 02 cp 2788
                          Policy no. 3001/[protected]/00/b00
                          Further to say, without my knowledge your executives are presenting the same cheque repeatedly and sbi is levied 1180/- towards dishonour charges in 2 instances on 11/08/2017 & 17/08/2017.
                          Please note, i would not be able to bear the unnecessary charges for the same cheque.
                          Hence requesting you to return my cheque asap.
                          Regards,
                          Prof. Dr. Simanchala panigrahi
                          Cell - [protected]
                          [protected]
                          Sep 26, 2017
                          Complaint marked as Resolved 
                          ICICI Lombard customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 25, 2017
                          ICICI Lombard Customer Care's response
                          Dear Prof. Dr. Simanchala Panigrahi,

                          Thank you for contacting ICICI Lombard General Insurance Company Ltd.

                          We are in receipt of your concerns and we shall respond to you within 4 working days.
                          In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

                          We assure you best of our services.
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                            Manojpal1983
                            from Meerut, Uttar Pradesh
                            Aug 18, 2017
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                            Address: Saharanpur, Uttar Pradesh, 247001

                            Sir mene icici lombard se zer depriciation ki car insurance policy le rakhi hai. Mene 17 april ko inke cashless garage me apni car repair karwai. Lekin serveyor ne mere claim ka paisa 2 june ko mere account me na daal kar kisi or ke account me daal diya. Mene inke customer care me bhi serveyor ke khilaf sikayat ki. Lekin unhone kuch bhi solution dene se mana kar diya.
                            Please sir mera claim ka paisa jald se jald dilwane ki kripa kare.
                            Mera claim no. Mot06522823
                            Customer care complaint no. [protected]
                            ICICI Lombard customer support has been notified about the posted complaint.
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                              C
                              chandrakantpaul
                              from Silvassa, Dadra and Nagar Haveli
                              Aug 18, 2017
                              Resolved
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                              Resolved

                              Address: Valsad, Gujarat, 396195

                              We had not taken any mediclaim policy however Rs 17170 amount showing due in CIBIL against policy no 4034/FNP/01536968/00/000.
                              This policy had been cancelled .
                              Please look into this matter seriously and solve it as soon as possible.

                              We did not apply for this policy. it was imposed forcibly
                              i had talk to bank officer regarding this matter and he assured me that the policy has been cancelled. but when we has gone to bank of baroda for taking loan for my daughter marriage, bank officer said that Rs 17170 amount showing in CIBIL, so first you clear it than apply for any loan.
                              please look into this matter very seriously. we are suffering so many problem due to wrong work of bank officers.
                              please solver this matter as early as possible.
                              Sep 29, 2017
                              Complaint marked as Resolved 
                              ICICI Lombard customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 23, 2017
                              ICICI Lombard Customer Care's response
                              Dear Sir,

                              Thank you for contacting ICICI Lombard General Insurance Company Ltd.

                              We are in receipt of your concerns and we shall respond to you within 4 working days.

                              In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

                              We assure you best of our services.
                              Verified Support
                              Aug 28, 2017
                              ICICI Lombard Customer Care's response
                              Dear Sir,

                              We write this with reference to your below concern,

                              We tried reaching you on [protected] however was unable to establish contact with you.

                              Further, we would like to inform that we have reviewed your case and we understand that the policy had been sourced to you on call through your due concerned.

                              Please feel free to write back to us.

                              We look forward to serve you.
                              Sep 05, 2017
                              Updated by chandrakantpaul
                              Still Pending, due to this i am facing too much problem, please resolve this issue as soon as possible.
                              Sep 11, 2017
                              Updated by chandrakantpaul
                              Still problem is same, Please tell How to solve it.
                              This is urgent..
                              Sep 18, 2017
                              Updated by chandrakantpaul
                              i did not get any call from your side. Please solve this matter. so many time has been passed of submitting complain.
                              Please write me how to solve it. Its very urgent for me.
                              Oct 03, 2017
                              Updated by chandrakantpaul
                              i did not get any call from your side. Please solve this matter. so many time has been passed of submitting complain.
                              Please write me how to solve it. Its very urgent for me.
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                                S
                                SIVAKUMAR KVA
                                from Visakhapatnam, Andhra Pradesh
                                Aug 14, 2017
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                                Address: Krishna, Andhra Pradesh, 520004
                                Website: ICICILOMBOARD

                                I have raised complaint moto[protected] my vehicle number is ap26bb7677.
                                My car is damaged on[protected] i have submitted on show room. But work shop is given estimation given. But any one one not intimated to me.
                                What is approve and not approve. I got sms from icici. Your survey is completed.
                                Today i called-up to mr. Samantha he is given irresponsible answer. Please do need full.
                                Ph. No: [protected]/[protected]
                                +3 photos
                                ICICI Lombard customer support has been notified about the posted complaint.
                                Aug 14, 2017
                                Updated by SIVAKUMAR KVA
                                MOTO[protected]
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                                  S
                                  satvik shah
                                  from Ahmedabad, Gujarat
                                  Aug 11, 2017
                                  Resolved
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                                  Resolved

                                  Address: 380007
                                  Website: [email protected]

                                  I am satvik shah, claim id:mot06744081, bike is in the name of nikunj m shah but i m authorised person and i m handling this bike since 8 years if we r geniuly paying insuranse since 8 years n i[censored] r not redy to help us in case of stolen vehicle then what we have to do tell me? Ur staff is not peeforming their actions correctly n perfectly, i have all the documents which you have asked to me, but one report punchnama report not asked by ur executive so i have no idea about that now they asked this report, police told that we have sent it to a court n relases after process completes ur staff says we will not pass these insurance, u r suffering a lot but we can't help you, ur staff is not responding well, i[censored] can't help us then why to give you an insurance?? Me and the people like us only hope that insurance company will help us but ur staff support is not well so i m submitting this gentle report to u, n yet u can't help us then i will gently say to my frnds, relatives, family n all 216. Flat members not to pay any kind of insurance to this company since they are not helping us in such critical cases, pls it's a polite request for helping me as my released bike from the court is in shradha motors from tue 8/8/17 requires a lot of treatment pls help us as a geniue customer n geniue reason as a responsible and respected company pls help me satvik shah from vasna, ahmedabad
                                  Sep 25, 2017
                                  Complaint marked as Resolved 
                                  ICICI Lombard customer support has been notified about the posted complaint.
                                  Aug 11, 2017
                                  Updated by satvik shah
                                  pls give me justice on damage in case of my stolen vehicle s help me icici lombard pls supports ur all customers like me purely n perfectly
                                  Aug 11, 2017
                                  Updated by satvik shah
                                  pls hepl customers like us purely and perfectly

                                  Verified Support
                                  Aug 22, 2017
                                  ICICI Lombard Customer Care's response
                                  Dear Sir,

                                  We write this with reference to your concern regarding claim.

                                  We request you to please share punchnama so that we can proceed with your request.

                                  We assure you the best of our services.
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                                    R
                                    rajat1981
                                    from Noida, Uttar Pradesh
                                    Aug 10, 2017
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                                    Address: Gautam Buddh Nagar, Uttar Pradesh

                                    From: Ashish Kumar Singh6
                                    Sent: Thursday, August 10, 2017 6:37 PM
                                    To: '[protected]@icicilombard.com'
                                    Cc: 'ashish kumar Singh'
                                    Subject: RE: RE:ICICILom:[protected] Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com
                                    Importance: High

                                    Hi Team for doing a fraud.

                                    On your trust I have somehow, wait for 10th August 2017 to get my return of total amount (i.e., 16526-/INR) .

                                    Now, It seems you guys are not interested to payback my money. As discussed today with customer care guys. It is not possible to payback my money (i.e., Yahyah and Kalpesh, if their conveyed names are right which seems suspicious as per your deeds).

                                    It is very frustrating and humiliating that because of your misbehaviors and misdeeds I am suffering a lot.

                                    Because of your confirmation for not able to resolve the bank name issue and insurance closure confirmation. I had requested bank for booking another home insurance.

                                    Which has created a great money crunch. As Allahabad bank has given me ultimatum for providing the insurance hard cope within a week.

                                    Without any further discussion just I want my total money. Which I keep requesting from day first.

                                    Note: I am not interested to continue this policy in any form as communicated several times.

                                    Details:
                                    Request:ICICILom:[protected] Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com

                                    Thanks & Regards,
                                    Ashish Kumar
                                    Mob. No.:+91-[protected]

                                    From: [protected]@icicilombard.com [mailto:[protected]@icicilombard.com]
                                    Sent: Tuesday, August 01, 2017 10:06 AM
                                    To: Ashish Kumar Singh6
                                    Subject: RE:ICICILom:[protected] Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com

                                    Dear Mr. Kumar,
                                    Greetings of the day!
                                    We acknowledge the receipt of your e-mail and look forward to serve you.
                                    With reference to your e-mail regarding policy number 4013/W[protected]/00/000, we wish to inform you that we have already taken a note of your concern regarding cancellation on top priority and would revert to you by 08/10/2017.
                                    Request your co-operation in the interim.
                                    Your relationship with ICICI Lombard General insurance is greatly valued and we look forward to delivering the best of our services.
                                    Thank you for writing to ICICI Lombard.
                                    For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 Toll Free Helpline 1800 2666.
                                    Warm Regards,
                                    Ratender Roy (Customer Relationship Manager)
                                    Customer Service Desk
                                    ICICI Lombard GIC Ltd
                                    You may visit our website
                                    https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for the Grievance Redressal procedure of the organization.
                                    To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.

                                    Thank you for your quick email reply without no action.

                                    As discussed with your customer care (on 27th July 2017 itself). I should expect confirmation call regarding cancellation maximum to 29th July 2017. But as usual I didn’t. Which is not a big issue. Main conceren about the total money refunding of an amount 16526-/INR on quick basis.

                                    As your customer care confirmed me that I would get my total amount (i.e., 16526-/INR) very soon.

                                    Expecting your urgent help on same as somehow, I had adjusted this amount from my home load EMI.

                                    Hope!, at this time, you will do this needful at priority and quick basis.

                                    Thanks & Regards,
                                    Ashish Kumar
                                    Mob. No.:+91-[protected]

                                    www.techmahindra.com

                                    From: [protected]@icicilombard.com [mailto:[protected]@icicilombard.com]
                                    Sent: Sunday, July 30, 2017 9:04 AM
                                    To: Ashish Kumar Singh6
                                    Subject: RE:ICICILom:[protected] Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com

                                    Dear Mr. Kumar,
                                    Greetings of the day!

                                    With reference to your query regarding cancellation of policy no. 4013/W[protected]/00/000, we wish to inform you that we have taken note of your request under reference no.[protected] and our endeavor will be to address it within 10/08/2017.
                                    Your relationship with ICICI Lombard General insurance is greatly valued and we look forward to delivering the best of our services.
                                    Thank you for writing to ICICI Lombard.
                                    For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 Toll Free Helpline 1800 2666.
                                    Warm Regards,
                                    Thigle Anuradha (Customer Relationship Manager)
                                    Customer Service Desk
                                    ICICI Lombard GIC Ltd.
                                    To enable us to service you faster and more efficiently, we request you to keep the subject line unchanged for all further correspondence with us by e-mail.
                                    You may visit our website
                                    https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html
                                    for the Grievance Redressal procedure of the organization.

                                    From: Ashish Kumar Singh6
                                    Sent: Thursday, July 27, 2017 5:21 PM
                                    To: [protected]@icicilombard.com
                                    Cc: 'ashish kumar Singh'
                                    Subject: RE: Cancelation request for Home Policy Number: 4013/W[protected]/00/000 at icicilombard.com

                                    Hi

                                    It is very frustrating that you are not able to resolve a simple rectification issue in correspondence address and bank address issue. Which (i.e., rectification issue in correspondence address) has been raised long back on 09-July-2017.

                                    As Allahabad bank is not accepting the insurance without full bank name and its address as shared in attached sanction letter.

                                    Kindly cancel the policy as well as revert the whole paid amount ASAP (as soon as possible).
                                    In todays discussed, you agreed for not able resolving the issue even after this much days past.

                                    This time at least expecting your quick response on same.

                                    PFA for more info.

                                    Thanks & Regards,
                                    Ashish Kumar
                                    Mob. No.:+91-[protected]

                                    www.techmahindra.com

                                    From: ashish kumar Singh [mailto:[protected]@gmail.com]
                                    Sent: Sunday, July 09, 2017 7:01 PM
                                    To: [protected]@icicilombard.com
                                    Cc: Ashish Kumar Singh6
                                    Subject: Fwd: RE: Confirmation of your Home policy at icicilombard.com

                                    [protected] Forwarded message[protected]
                                    From: "Ashish Kumar Singh6"
                                    Date: Jul 6, 2017 1:28 PM
                                    Subject: RE: Confirmation of your Home policy at icicilombard.com
                                    To: "[protected]@icicilombard.com"
                                    Cc: "ashish kumar Singh"
                                    Kindly rectify the corresponded address:-

                                    ASHISH KUMAR, EMP. ID - 467786,
                                    TECHMAHINDRA, A-20, SECTOR-60,
                                    NOIDA, GAUTAM BUDH NAGAR, UTTAR PRADESH, 201301

                                    Note: As per discussion, can update the risk pin code if required.

                                    Resend the same so that I can have a look on same.


                                    Thanks,
                                    Ashish Kumar
                                    [protected] Forwarded message[protected]
                                    From: ICICI Lombard
                                    Date: Tue, Jul 4, 2017 at 10:16 PM
                                    Subject: Confirmation of your Home policy at icicilombard.com
                                    To: [protected]@gmail.com

                                    Dear ASHISH KUMAR,
                                    We thank you for choosing www.icicilombard.com for your insurance needs.
                                    Please find your Home Insurance Policy Certificate attached.
                                    The attached soft copy is a valid document that can be used in place of a hard copy. As per our Go Green initiative we would request you to please use the soft copy in place of the hard copy.
                                    The policy details are as follows:
                                    Policy Number: 4013/W[protected]/00/000
                                    Policy Start Date: 7/11/2017
                                    Policy End Date: 7/10/2027
                                    Premium Amount: 16526
                                    Click here to logon to your account on www.icicilombard.com using your Registered Email ID and Password to view a valid soft copy of your policy.
                                    To better familiarise yourself with your policy, kindly visit our FAQs section.
                                    How do I make a claim?
                                    Call our Toll Free Helpline on 1800 2666 to register your claim. We recommend you save this number in your mobile as well. For detailed instructions, click here.
                                    How do I renew my policy?
                                    Simply logon to ‘My Insurance Account’ to easily renew your policy.
                                    For more details on your policy, please read the Policy Wordings carefully.
                                    In case of any queries or assistance, please call us on our 24x7 Toll Free Helpline 1800 2666 or write to us at [protected]@icicilombard.com.
                                    We look forward to seeing you again on our website.
                                    Warm Regards,
                                    Team icicilombard.com

                                    Disclaimer

                                    Insurance is the subject matter of solicitation.

                                    ICICI Lombard General Insurance Company limited. IRDA Reg. No. 115

                                    Please do not reply to this email id (except to unsubscribe). To unsubscribe, reply with the word "unsubscribe" in the message text. Your privacy is very important to us.

                                    Corporate Address : ICICI Lombard General Insurance Company Limited ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400 025.

                                    Product Code – Misc 13

                                    Thanks & REgards
                                    [protected]
                                    ICICI Lombard customer support has been notified about the posted complaint.
                                    Aug 21, 2017
                                    Updated by rajat1981
                                    still awaiting for response and amount back from ICICI Lombard.

                                    Thanks & Regards
                                    Ashish Kumar
                                    [protected]
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                                      M
                                      Muntejar
                                      from Delhi, Delhi
                                      Aug 9, 2017
                                      Report
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                                      Address: 411048

                                      Extremely bad service getting from icici lombard.
                                      I have received policy letter in which my flat number is missing only floor is mentioned. I am only trying to add my flat number and want revised policy from 2 months. Local branch not resolving my issue also not even customer care.
                                      It was a mistake from bank's end and i am suffering without a reason.
                                      ICICI Lombard customer support has been notified about the posted complaint.
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