ICICI Lombard Complaints & Reviews

Claim no:[protected] and claim no:[protected]
After paying health insurance premium for 6 years, and this being my first case of hospitalization in my family, this was really not the type of treatment i expected from a reputed company like icici lombard. Both my husband and daughter caught dengue fever (From 22nd july to 27th july) and as the hospital was not one of their network hospital, i was asked to pay upfront and the amount will be reimbursed after discharge. Its been almost 2 months, their customer service is nothing short of appalling, pathetic and useless. They send reminders to submit the same documents over and over again and they dont reply to emails. Even after couriering the documents they have no courtesy to acknowledge it. Infact they lost my husbands documents again and asked me to resend it!! They have excluded duty doctor charges and injection (Medicine) as exclusions stating that they are not payable as per irda. None of these were informed to me at the time of premium payment or at the time of claim intimation when i exclusively asked them for exclusion list. Duty doctor fees is consultation fees and it should be legally covered. Same goes for injection medicines and services.
Its been almost 2 months since i have escalated the matter many times but still there is no response to my email with the relevant details. Their call center continues to call me saying the same nonsense exclusion policy over and over again.

Till date only 1 claim has been settled (Not to satisfaction, escalations pending), other one is still pending. Iam really tired of interacting with icici lombard staff. They only make one irate and provide no useful information or support. The total amount to be reimbursement for 5 days of hospital stay is < 40k, but still they harass and behave as if they need to shell out couple of lakhs to settle the claim!!

Its not worth taking insurance from icici lombard.

Dear sir/madam,

Reference icici lombard policy number 3001/[protected]/01/000 which was cancelled on 16-aug-2017 and it was intimated by icici lombard customer care through e-mail that refund amount of rs 17117/- has been processed with refund ids: [protected]. Service request no [protected]

Even after repeated requests and calls it is intimated by the executives through customer care that the said amount has been refunded vide above details.

I have checked both accounts (Credit card account as well as the account for which cancelled cheque was provided) but the said amount is still awaited.

Please expedite the payment.

(Satish kumar chahar)

Mobile no : [protected]

I was offered cashless insurance of my two wheeler royal enfield with a lucrative offer of 3 years one time premium.

Last month i had given my bike for repair claims & had the following horrible experiences: —

1. The policy is not cashless at the oem service center, entire process of the insurance claim was to be filled, documented by me. Thus icici lombard has lost credibility in my opinion since in entire city of vadodara no one is offering cashless for icici, then how come they sold such product!!

2. Their claim form seeks my personal details, like my salary, my wife’s salary, my house hold expenditure. Icici is fanatic to collect personal details for their other business. I crossed the entire such portion of the form & their representative was nun happy since his target was lost.

3. After the initial survey the officer or oem service center does not call or communicate me about claim proposal. On my follow up with survey officer mr rajkumar chaurasia # [protected], either his phone is at home or he won’t respond.
Thus no hope from icici representative at least.

On my 3rd follow up with oem service center rsa executive tells me approximately only 70 % of my total expenditure has been passed by sahab & he is not picking his phone too (We still are in license raj!!) hope icici is listening.
On my instructions i immediately told him to stop the entire repair of bike.

4. On my 3rd success full attempt of getting in touch with icici representative, phone call recorded, he gives me surprise of exclusions of consumables, bearings, which according to him are add ons.
Fair enough, when the bike was sold why were not these exclusions discussed or any icici representative present at the sale point. The insurance policy was sold to be by royal enfield sales person i. E rsa auto vadodara. How do you explain this icici lombard!!!

5.in any case when the survey was done why was the customer not informed or taken in to loop for the work to be done / approved. I was shared an sms for survey & the icici representatives no was not with him ever.

6. On my complaints raised at rsa & icici the work has been put on hold & both parties have said they will relook in to the matter.

7. Hope mr siddharth lal & ms chanda kochar follow such frauds as their stake of business.

Sushant kaul
Bike no : gj 06 ks 3476
Motor claim no : — mot 06874985
Vadodara

Hi,
I have purchased the icici lombard health policy online on 22-jul-2017. There was no responce for few days. Whenever i call they tell me i will get a medical call in next 48 hours and these 48 hours are considered from time whenever i call.
After 10-15 days i called them to know the status of my policy they are saying due to some technical issue we haven't received your payments.
Their executive are worst and don't call back once premium is paid.
The they suggested me to put cancel request, after putting the cancelaation request its been a month.
Still i am wating for my refund

Date of incident: 15-aug-17
Description - request for refund
My name is amol. I have renewed 2 wheeler insurance last month with. Couple of times the transactions got declined but the amount is debited and third time it was successful.
I have raised the complaint with icici lombard support team to revert back money to my account. I have sent a multiple reminder mail but not getting any response from them.

I was trying to renew Insurance policy of my two wheeler on 10Aug 2017. I paid Rs3129 to icicilombard.com for 2 year policy. The transaction got failed due to some reason and amount got deducted from my account. They said money will be refunded within 7 working days. Today is 2 sept 2017 I didn't get my money in 23 days. I raised request on their customer care ( Reference ID [protected]) on 14th Aug. Everytime I call on their customer care no they say your request is under process. Any company/bank takes hardly 7 working days for any type of refund. But this company is not interested in paying my money back. I mailed them 5-6 times. I don't get any satisfactory answer of my problem.
please do the needful

Date of incident: 1-aug-17
Description - request for refund
My name is balakarthikeyan. I have renewed 2 wheeler insurance last month with. Couple of times the transactions got declined but the amount is debited and third time it was successful.
I have raised the complaint with icici lombard support team to revert back money to my account. I have sent a multiple reminder mail but not getting any response from them.

Failed transactions:
01/08/2017 74332747214721361446332 icici lombard general 2, 023.00 dr.
01/08/2017 74332747214721362166715 icici lombard general 2, 023.00 dr.

Thanks in advance
Balakarthikeyan

Dear sir/madam
This is my 3rd year of online insurance of my 2 wheeler regd no ka 03 eu 2557. Insurance no 3005/w[protected]/00/000 for the period of 24 aug 2017 to 23 aug 2017.
Every year i have to face problem for non receipt of hard copy of insurance. After so many correspondence i was able to receive the hard copy of insurance every year. Main problem i had found that you are sending courier to my very old address. You are issuing certificate mentioning in the new address but every year you are sending to old address as i track and found the address mention in the courier address.
You are requested to please check the proper address and send me accordingly at the earliest, my present address is as under:-
Verma s. P., #206, good wood apartment, 7th cross, vishwapriya nagar, vishnuvardhan statue road, begur main road, bangalore-560068

You are requested to send hard copy of my 2 wheeler insurance copy at the earliest under intimation to me.
Regards,
Col. (Army) s p verma
Bangalore-560068

Policy no. 4065/ibank/[protected]/00/000

Informed by employer about termination
03jul17
Last day 04jul17

Contacted lombard on 05jul17
And informed them bout my termination story indetail ()

Lombard contacted me back as they need some more details on 06jul17
As i was out couldnt answer them and said them will give a call back by tomorow

I called to lombard and asked bout the missing details required and addressed them on 07jul17

After this i called regularly ever 2-3 days for status of my claim

Got a list of documents which i had to sent lombard back with original copy

Which i sent on 25jul17 and got the confirmation from lombard on 1aug17 that they have receieved it..

After this i had called regularly ever 2-3 days for status of my claim as they had said it would take another 7days

And on 14th i come to know that my application has been rejected that to when i call them for status update that to for the reason i said them on 5jul17

I had done insurance to assure some security which the lombard didnt leave upto..

I am a lot dissapointed by the lombard serviece and way of working
1aug17 was my emi day and i havent paid yet

I am righting to you guys, so that i geg some aid from my insurance

Thanks

Hi,

This is regarding my insurance claim of pl no. - lppun[protected] due to lose of job

I lost my job on 4th jul 17 was informed from the employer on 3rd jul 17

I contacted the bank and lombard on 5th jul 17 to inform the same and updated the details clearly that "i lost my job due to low performance"

On 6th jul 17 lombard contacted me back for some more info. But as i was out...

Icici credit card problem. An. Amount of. 5000/- debited while. Transaction. Its not. Refunded. I callled customwr care. They said. 5. Days. Already. 20days gone. Problem. Not solved. Can consumed. Complainta solve the. Problem. Rfefund money as aoon. Aa. Possible. Phn no. [protected]. Help me solve the problem. Icici people not helping. Refund to icici crrfit card or to any bank account of mine.

I have to claim my bike.
How much time it will take to aprove more thn 25 days had gone bt still the prove of my bike had nt came.
It has been too late.
Rly soon as possible i have to know how much time it will take
I call many a time to the person how is seeing my bike for a claim bt no clear respons is thr
So thts y i have complaint
So as soon as possible plss let me know

My policy no is 3001/bi[protected]/00/b00.
My insurance is done from icicilombard company.
My car had an accident and i registered a claim aginst the bill on 17 july 2017.
But today[protected] my claim payment not settled by the company.
Company surveyer told me that the policy not linked but comany person told the policy is linked. I suffered a lot form this situation. I borrow the money which i paid to service center on interest.
But these guys are not interested to clear the payment till date. I need justice..

Dear sir,
I want to draw your kind attention regarding forfeited amount of rs.6000 from my icici credit card on cancellation of health insurance policy no.4128i/hp/[protected]/00/000. This policy has unnecessary sold/ without my permission. You can listen the voice recording of me and your customer executive, in which your executive has asked my credit card detail and details of my family member, but i said to your executive after reading the policy paper i would think about the purchase of policy your executive said ok and said that i will call you latter for your assent/permission, but after that he never call me for my confirmation and after some days through my credit card statement i got the fact about the purchase of policy. After knowing the fact about policy purchase i immediately contact the customer care executive about this happening/fact and executive has assured me about the policy cancellation and full refund of the reserve amount through my credit card. But after some days from the reserve amount of rs.19200 only rs 13200 amount has refunded and rs.6000 has forfeited which i know through phone messaging. I regularly contact the customer care for my full refund, but the executive/company has not responding my complaint.
Kindly look the matter seriously and release my forfeited amount which is rs.6000. Otherwise i will be complaining this issue with proper litigation with consumer forum and other complaining authority.
My details are as below:

Name :sandeep singh
Registered m. No -[protected]
Address:-7/10 adarsh colony chak mundera allahabad (U. P)

Hi team for doing a fraud.

On your trust i have somehow, wait for 10th august 2017 to get my return of total amount (I. E., 16526-/inr).

Now, it seems you guys are not interested to payback my money. As discussed today with customer care guys. It is not possible to payback my money (I. E., yahyah and kalpesh, if their conveyed names are right which seems suspicious as per your deeds).

It is very frustrating and humiliating that because of your misbehaviors and misdeeds i am suffering a lot.

Because of your confirmation for not able to resolve the bank name issue and insurance closure confirmation. I had requested bank for booking another home insurance.

Which has created a great money crunch. As allahabad bank has given me ultimatum for providing the insurance hard cope within a week.

Without any further discussion just i want my total money. Which i keep requesting from day first.

Note: i am not interested to continue this policy in any form as communicated several times.

Details:
Request:icicilom:[protected] cancelation request for home policy number: 4013/w[protected]/00/000 at icicilombard.com

Thanks & regards,
Ashish kumar
Mob. No.:+91-[protected]

From: [protected]@icicilombard.com [mailto:[protected]@icicilombard.com]
Sent: tuesday, august 01, 2017 10:06 am
To: ashish kumar singh6
Subject: re:icicilom:[protected] cancelation request for home policy number: 4013/w[protected]/00/000 at icicilombard.com

Dear mr. Kumar,
Greetings of the day!
We acknowledge the receipt of your e-mail and look forward to serve you.
With reference to your e-mail regarding policy number 4013/w[protected]/00/000, we wish to inform you that we have already taken a note of your concern regarding cancellation on top priority and would revert to you by 08/10/2017.
Request your co-operation in the interim.
Your relationship with icici lombard general insurance is greatly valued and we look forward to delivering the best of our services.
Thank you for writing to icici lombard.
For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 toll free helpline 1800 2666.
Warm regards,
Ratender roy (Customer relationship manager)
Customer service desk
Icici lombard gic ltd
You may visit our website
https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html for the grievance redressal procedure of the organization.
To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.

Thank you for your quick email reply without no action.

As discussed with your customer care (On 27th july 2017 itself). I should expect confirmation call regarding cancellation maximum to 29th july 2017. But as usual i didn’t. Which is not a big issue. Main conceren about the total money refunding of an amount 16526-/inr on quick basis.

As your customer care confirmed me that i would get my total amount (I. E., 16526-/inr) very soon.

Expecting your urgent help on same as somehow, i had adjusted this amount from my home load emi.

Hope!, at this time, you will do this needful at priority and quick basis.

Thanks & regards,
Ashish kumar
Mob. No.:+91-[protected]

www.techmahindra.com

From: [protected]@icicilombard.com [mailto:[protected]@icicilombard.com]
Sent: sunday, july 30, 2017 9:04 am
To: ashish kumar singh6
Subject: re:icicilom:[protected] cancelation request for home policy number: 4013/w[protected]/00/000 at icicilombard.com

Dear mr. Kumar,
Greetings of the day!

With reference to your query regarding cancellation of policy no. 4013/w[protected]/00/000, we wish to inform you that we have taken note of your request under reference no.[protected] and our endeavor will be to address it within 10/08/2017.
Your relationship with icici lombard general insurance is greatly valued and we look forward to delivering the best of our services.
Thank you for writing to icici lombard.
For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com or call us on our 24x7 toll free helpline 1800 2666.
Warm regards,
Thigle anuradha (Customer relationship manager)
Customer service desk
Icici lombard gic ltd.
To enable us to service you faster and more efficiently, we request you to keep the subject line unchanged for all further correspondence with us by e-mail.
You may visit our website
https://www.icicilombard.com/content/ilom-en/ServiceCouncil/SQindex.html
For the grievance redressal procedure of the organization.

From: ashish kumar singh6
Sent: thursday, july 27, 2017 5:21 pm
To: [protected]@icicilombard.com
Cc: 'ashish kumar singh'
Subject: re: cancelation request for home policy number: 4013/w[protected]/00/000 at icicilombard.com

Hi

It is very frustrating that you are not able to resolve a simple rectification issue in correspondence address and bank address issue. Which (I. E., rectification issue in correspondence address) has been raised long back on 09-july-2017.

As allahabad bank is not accepting the insurance without full bank name and its address as shared in attached sanction letter.

Kindly cancel the policy as well as revert the whole paid amount asap (As soon as possible).
In todays discussed, you agreed for not able resolving the issue even after this much days past.

This time at least expecting your quick response on same.

Pfa for more info.

Thanks & regards,
Ashish kumar
Mob. No.:+91-[protected]

www.techmahindra.com

From: ashish kumar singh [mailto:[protected]@gmail.com]
Sent: sunday, july 09, 2017 7:01 pm
To: [protected]@icicilombard.com
Cc: ashish kumar singh6
Subject: fwd: re: confirmation of your home policy at icicilombard.com

— forwarded message —
From: "ashish kumar singh6"
Date: jul 6, 2017 1:28 pm
Subject: re: confirmation of your home policy at icicilombard.com
To: "[protected]@icicilombard.com"
Cc: "ashish kumar singh"
Kindly rectify the corresponded address:-

Ashish kumar, emp. Id - 467786,
Techmahindra, a-20, sector-60,
Noida, gautam budh nagar, uttar pradesh, 201301

Note: as per discussion, can update the risk pin code if required.

Resend the same so that i can have a look on same.


Thanks,
Ashish kumar
— forwarded message —
From: icici lombard
Date: tue, jul 4, 2017 at 10:16 pm
Subject: confirmation of your home policy at icicilombard.com
To: [protected]@gmail.com

Dear ashish kumar,
We thank you for choosing www.icicilombard.com for your insurance needs.
Please find your home insurance policy certificate attached.
The attached soft copy is a valid document that can be used in place of a hard copy. As per our go green initiative we would request you to please use the soft copy in place of the hard copy.
The policy details are as follows:
Policy number: 4013/w[protected]/00/000
Policy start date: 7/11/2017
Policy end date: 7/10/2027
Premium amount: 16526
Click here to logon to your account on www.icicilombard.com using your registered email id and password to view a valid soft copy of your policy.
To better familiarise yourself with your policy, kindly visit our faqs section.
How do i make a claim?
Call our toll free helpline on 1800 2666 to register your claim. We recommend you save this number in your mobile as well. For detailed instructions, click here.
How do i renew my policy?
Simply logon to ‘my insurance account’ to easily renew your policy.
For more details on your policy, please read the policy wordings carefully.
In case of any queries or assistance, please call us on our 24x7 toll free helpline 1800 2666 or write to us at [protected]@icicilombard.com.
We look forward to seeing you again on our website.
Warm regards,
Team icicilombard.com

Disclaimer

Insurance is the subject matter of solicitation.

Icici lombard general insurance company limited. Irda reg. No. 115

Please do not reply to this email id (Except to unsubscribe). To unsubscribe, reply with the word "unsubscribe" in the message text. Your privacy is very important to us.

Corporate address : icici lombard general insurance company limited icici lombard house, 414, veer savarkar marg, near siddhi vinayak temple, prabhadevi, mumbai - 400 025.

Product code – misc 13


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Disclaimer: this message and the information contained herein is proprietary and confidential and subject to the tech mahindra policy statement, you may review the policy at http://www.techmahindra.com/disclaimer. Html externally http://tim.techmahindra.com/tim/disclaimer.html internally within techmahindra.
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I took the loan from icici-bank, while processing i received call from icici lamboard customer care. They told like, to process personal loan we need to take icici lambard insurance manatory. Later when i checked it in bank. They disagree with this information.

And i noticed that they had created insurance to my loan from icici-lombard. I requested the cancellation of my policies.

I submitted all the proof to processing for settlement.

I tried couple of times with icici-lombard through mail and over the call to refund my amount. After i provided all the details over call and mail, they said they will refund within 14 days. But still it is not done. (Over 2 months)

I am strongly believing that your intervention is needed.

Kindly do needful help.

My cancellation request numbers are below.

Req no : [protected]

I would like to request you to return my cheque, bearing no.260492 issued on 07/08/2017 in favour of icici lombard gic ltd towards insurance policy for my vehicle no. Mh 02 cp 2788
Policy no. 3001/[protected]/00/b00
Further to say, without my knowledge your executives are presenting the same cheque repeatedly and sbi is levied 1180/- towards dishonour charges in 2 instances on 11/08/2017 & 17/08/2017.
Please note, i would not be able to bear the unnecessary charges for the same cheque.
Hence requesting you to return my cheque asap.
Regards,
Prof. Dr. Simanchala panigrahi
Cell - [protected]
[protected]

Sir mene icici lombard se zer depriciation ki car insurance policy le rakhi hai. Mene 17 april ko inke cashless garage me apni car repair karwai. Lekin serveyor ne mere claim ka paisa 2 june ko mere account me na daal kar kisi or ke account me daal diya. Mene inke customer care me bhi serveyor ke khilaf sikayat ki. Lekin unhone kuch bhi solution dene se mana kar diya.
Please sir mera claim ka paisa jald se jald dilwane ki kripa kare.
Mera claim no. Mot06522823
Customer care complaint no. [protected]

We had not taken any mediclaim policy however Rs 17170 amount showing due in CIBIL against policy no 4034/FNP/01536968/00/000.
This policy had been cancelled .
Please look into this matter seriously and solve it as soon as possible.

We did not apply for this policy. it was imposed forcibly
i had talk to bank officer regarding this matter and he assured me that the policy has been cancelled. but when we has gone to bank of baroda for taking loan for my daughter marriage, bank officer said that Rs 17170 amount showing in CIBIL, so first you clear it than apply for any loan.
please look into this matter very seriously. we are suffering so many problem due to wrong work of bank officers.
please solver this matter as early as possible.

I have raised complaint moto[protected] my vehicle number is ap26bb7677.
My car is damaged on[protected] i have submitted on show room. But work shop is given estimation given. But any one one not intimated to me.
What is approve and not approve. I got sms from icici. Your survey is completed.
Today i called-up to mr. Samantha he is given irresponsible answer. Please do need full.
Ph. No: [protected]/[protected]