ICICI Lombard Complaints & Reviews

It is very disappointing and frustrating to see the rejection of claim of our genuine medical expenses.
After following so many times by telephone and email your team kept on asking for the same documents which were already submitted to you. Then you asked for letter from the doctor which was submitted two times to your team.

I Was thoroughly harassed by your company while trying to get an update for the claim, every...

The worthless cheater i do not understand how irda is giving licence to such company only to harass the public and loot the money i have send to the greivence redressal cell consumer court and pm office. My son has taken ktm duke vehicle from a third party and has changed the name his name in the certificate of registration. The insurance was taken fo rthe vehicle by last owner east roadways pvt ltd vide policy no: 3005/w[protected]/00/000 valid till april 2017. The vehcile had met with an accident. I had contacted the customer support services of icici lombard on 21st september 2016 and sent a mail also. They have categorically tol dthat and given me a complaint no and asked me to leave the vehicle to the authorised service centr i had followed teir instruction and parked the vehicle for repair. The surveyor had come and inspected the vehcile. The service centre had informed that i have to the policy changed to the name of s nikhil. After 7 days the customer support of lombard called me and asked to send only cheque for rs 83/-in favour of them and courier to their malad office, which i have done on 27th and received by them o8th at 5.17 pm.in spite of innumerable calls mails etc, the cheater company has never changed the name in spite of getting the amount credited to their account the service centre has charged me the parking charges for all these days i have no other option but to get service done of the vehicle and i paid rs 4980-/- due o the entire irresponsibility of icici lombard i had to pay this money to the service eof the vehcile them why i need insurance. I had sent to them the copy of cc, address proof, vehicle purchase proof policy etc they were so careless and harassed me whatever extend they can if this posting dies not help me i shall lodge a complain again the consumer small cause court and tarnish the image of icici lombard. G sures kumar father of s nikhil mobil e[protected] email id [protected]@gmail.com

ICICI Lombard people are cheaters i have submitted my motor claim MOT05682219 on 21ST JUNE 2016 and further they asked for supporting documents i have submitted all the related documents and they told it will take another 60 days for internal verification in head office and i have waited for this period and gave a call after 3 months and they are telling now the claim is rejected because the policy was in other person name but they dint inform me about this and not communicated regarding this. dont know what to do

Hi,

This is my mobile no. [protected]. Already I raised query regarding cancellation of insurance. Also from insurance side, they replied that they will cancel my policy and will refund within 7 business days. But almost am waiting for more than a month, still I didn't receive any notification regarding cancellation and refund not received. Please cancel my policy and refund the amount ASAP.

Thanks,
Arumugam.M

My ICICI account was created in the campus of my organization I am working in. It has been 3 months since my employment in this organization. 1 month back, I got a call regrading Health Insurance, I was in a hurry on that day, so I was convinced by them because of their repeated calls. Now, I want to cancel health insurance which was registered with the name of my Mother. Could you Kindly guide through the process to cancel health insurance policy.

My details:
Name - K Niharikar Reddy
Account no.[protected] ICICI koramangala branch

Dear Team,

I have opted a loan from icici bank and parallel to that i taken loan insurance (loan no. 4065//ism/L-2987724/00/000from icici lombard to which condition are clearly mentioning that if you loss your job they will pay 3 month emi. Now i lose my job and once i raise my complain they are refuse to disburse my claim amount.

NEVER OPT ANY POLICY FROM ICICI LOMBARD AS THEY ARE BIG FRAUD COMPANY. DEAR FRIEND THIS IS MY EXPERIENCE ALL ABOUT. DONT BE FOOL AND WASTE YOUR MONEY HERE.

MOB: [protected]

I registered my insurance claim on 07/11/16 for KTM RC 200 bike(TN 14 B 3352) in ICICI lombard.My claim no is. MOT06054898.Without my knowlegde dropped my bike into drainage pit so, my bike front and back rim has been damaged.icici gave a insurance person contact number MR.SURESH([protected]) but he is not picking up the call but i left my bike in Adyar ktm service centre
I did not expect thia from icici lombard
Kindly make move on this.

Hi.
I am paras shah. I am icici lombard customer on ref. Jain international organisation my card number is ilgic/2hn/00/00002395/s. Jio sa i'd jioybb214661
i have complain my file inward date was in 22nd oct'2016 and its 14 calander days over on last saturday then icici generated request no. [protected]& [protected]. Today that 4th day is also will be over now technical dep. Ask for the next 6-7 working days..
I really don't know what's going with me

please be needful
(paras shah)
[protected]

I had submitted my car for accidental claim at morani hyundai on[protected].(claim no-MOTO6049085)

morani hyundai Executive call me and gave surveyor Mobile Number for confirm more details to Regarding My claim status.

I was Received SMS from ICICI Lombard for My claim Number with mobile Number for future reference.

I have call up to both Mobile Number continuously. ( [protected], [protected])
Unfortunately nobody picked & revert the call.

After That i am called to customer care Number[protected] Regarding this issue.
And what is your representative gave Revert ( find the Attachment )

please confirm that

How Can your Reputed company providing Good service.
while that your front liner Service Employee not responsive.

please suggest.

On behalf of my credit card a mediclaim policy provided to me but i don't received any hard copy or soft copy for this policy i would like to mention that policy had been issued in the month of january 2016 and now we are setting in nov 2016, and also when i asked to give the proof of the policy i got a fake proof which i attached for the reference, they are adding day by day surcharge for the same which effect on my cibil for future reference. apart from that amount had deducted from my personal saving icici bank account and hence i am not able to make any transaction from my same account as this account had been linked with my credit card automatically.

Unable to renew my two wheeler insurance policy using ICICI lombard site and its app since last three days.
Yogesh Kumar
[protected]

Dear team,

I, md danish fahim, have taken the 2 health policies on 07/09/2016 through mr ajay pratap singh ([protected]), from icici lombard.
1) 1st policy no. 4128i/hp/[protected]/00/000 and paid rs.4134.00 and transaction id is s95317194
2) 2nd proposal no: q-33456 and paid rs. 3357.00 and transaction id is s95315736

During selling he clearly said that there will no medical test. but after taking the policies i got a call that there will be medical test.

When i contacted mr ajay pratap for cancellation, he said that he will do that and full amount will get refunded.

But after so many follow up i got refund of only rs 2480.00 and transaction id is s90007906 on 29/10/16

I am totally disappointed by the commitment and service provided by icici lombard team.

Request the complaint team to look into this and refund all my amount.

I have submitted motor claim no: mot05820393 on 8th august and incident occurred on 31st jul. its now almost 3 months but settlement amount has not yet received from icici lombard. vehicle got scraped from company, have received amount from dealer on 1st oct (after 2 months) and remaining amount is yet to be received after almost 3 months. and as per icici lombard settle the claims in 14 working days and its over two and half month and settlement is not done. i have followed up continuously with contact person upendra and his manager mandar ([protected]) but seems like they don't care and doesn't afraid of any escalation or complaint from customer which makes me feel doubtful about escalation rule of company and policies from company. as it is very frustrating for continuous follow ups and received annoying reply from the contact persons and their managers from company.

Respected lombard team members,

I want to share an important information with you. This year 2016 i have taken a comprehensive insurance from icici lombard. I have gone through an accident on 11th oct 2016 and submitted my car at sas hyundai for claim. After verification from surveyor of icici lombard he told me that - sir your claim will not be approved as you have taken ncb this year.in response to that i have called senior person of icici lombard and said by mistake i have taken the ncb this year and i can pay you that amount; but they didn't agreed and said icici lombard is not going to approve this claim. It's very hard to digest this as i have given full premium for the year 2016 to them but they didn't approving my claim.

I have also deposit my ncb, but yet they are not sharing any kind of claim percentage...

Kindly take care of this matter.

Regards,
Vikram

Hi all,

I renewed my motor policy from icici lombard. I also requested for name change as it was on bank loan. I paid rs 8900 and they confirmed that for name change i have to pay rs 1950.

As per my busy schedule i requested them to call anytime after 4pm.
However no body came with a revert. I emailed the many time and also to the customer support president ms vasundhara bhosle but have not got any reply.

I renewed my policy month ago and i don't have my policy when i already paid the money.

This incident gave me the mental stress and cops also fine me for this.

I want to file a complaint against them or sue them for keeping me waiting for 1 month.

Thanks,
Mukesh

Dear Sir/Mam

I intimated to icici Lombard on 08/10/2016 during intimation your representative said me it will take total time 14 days from intimation date 08/10/2016 it means my claim will settle till 22/10/2016
But you take 7 days for sending claim form on my address. Icici Lombard sent me claim form on 15/10 /2016 then I sent all related documents reached on 19/10/2016 on icici Lombard hyderabad. Then
I called on 20/10/2016 your representative said your documents received . it will be take maximum time 14 days . Then again 21/10/2016 I called icici Lombard and this time your representative said me it will be take maximum time 25 days so what is your system and what is your policy only making fool to customers . or providing best service to customers
During insurance policy taking time icici Lombard take only 2-3 days and claim time no time limit why please settle my claim ASAP Because I don't have money to pay my October EMI of loan due to this icici bank already imposed late charges to my loan account.please settle my claim ASAP.
SO I AM LOOKING FOR FAST ACTION ON YOUR END

Thanking you

pushpendra pandey

mo.[protected]

Dear sir
jai jinendra

i have a problem agenst claim regarding ... i inform icici lombard healt insurance this no18002666 .. befor admit .. he tell me that jio policy rajasthan not coverd in caseless terms.. you clam discharge date to 30 days and send all orginal docment in my hedarbaad ofice ... i inform discharge date to next day... and he send me claim form .. and many time i call icici lombard customer care help to filling claim from .. but he dose not send claim intimation no .. and i send all docoment on icici lombard hedarbaad office on 10 days of discharge date.. he recive my form after 5 days... and after receving 14 days not status change on icici lombard site... i again cl on and then change my status your claim from rejected ... ple sole my problem urgently...
otherwise i go to coungumer court...
thanks
jai jinendra

claim no[protected]
policy -icici lombard health care

I was working as HR Co-Ordinator on third party payroll of Modern Business Solution in ICICI Lombard from Feb 2015 to July 2016. Till date after resigning on July 16 I have not received resignation letter. Inspite of repeated follow up and reminders with concerned authority i get assurance from ( Prashant Kate (IL) - [protected] & Manish (MBP) - [protected] ) thats its under process. It has more than 2 months same is pending. Many employees who ICICI Lombard hires on third party payroll dont get offer letter, resigning letter etc Request you to kindly look into the matter and do the needful. Regards, Prathamesh Sukale - [protected].

Hello,

I claimed my car honda amaze car (DL4CNC9182)for dant and paint in new delhi RAMA ROAD honda showroom .

my motor claim id is MOT05989524, your company surveyor came for survey of my car And he dined to give me genuine claim .

i claimed for left side car hitting left side front and back bumper and left side door gate. he only passed front and left door gate on two request file basis.

i given reason on written base that what happened on accident time he tell me it is not true that what i am telling .he have no reason to denied my accident case .

i also talked to his senior person .who have no idea how can talk with customer he told me that he will look out matter and called me .but he never called me till now .

i am customer of ICICI LOMBANRD last 2 year .i never faced such kind of problem but now i am facing this problem only reason of your supporting team they are not cooperating persons .

i am damn sure will not give me solution of my problem and all of one fellow only your surveyor suggestion .

if you will not consider my legal accident request sorry to say i will never suggested to anyone to join your company next year will not your customer.

I have made claim of about 12500 for my wifes maternity .but ICICI Company paid me only 50000, rejecting other claim saying 'sub limit exausted' but they should consider other thing before and after delivery of child. my wife is having high blood presure and having infections during pregnancy and after pregnacy. She was admitted in 'wockahrdt hospital' at miraroad in emergency situation .The delivery date given by doctor is 23/09/16 but actual premature delivery done due to high blood presure before delivery date i.e on 30/08/16. This is due to high blood presure and infection .The delivery done by sijer. After delivery also infection continues remain hence discharge from the hospital was extended. she was admitted about 8 days.The doctors refuses to give discharge to her due to infection but we request them to give discharge hence after several request they ready for giving conditional discharge .They give us medicines and salines to give her after discharge. They told to do other blood test also.Due to all this circumstances we also paid lot of money to the hospital. so you should not consider only maternity amount but other amount also.
so i request you to consider whole amount of my health claim .
my policy no for icici lombard is[protected]. company name : Lupin ltd. emp code: 00210413. address: plot-T142, Tarapur . MIDC