ICICI Lombard Complaints & Reviews

In accident, my front right side bumper, fender were damaged and left side door and fender. I stated that car gushed in my right side front part of my car and two wheeler from left hand side. I claimed for my car left hand side dents on door and fendor and also right side front fender, bumper. he rejected my back bumper claim saying i need to file fir stating that left hand side part was damaged by activa person. And he can only pass claim for my front right side damage. My question is is it necessary to file fir for this. There was no injury to any person. and can claim manager reject claim just because i did not file FIR. Who will file fir for just a person on activa who accidentally made dents on my car in accident. What is a procedure to challenge the decision of claim manager who inspected my car and in how many days can i challenge it by hiring arbitrator.

Troday I talked to icici customer care executive regarding some credit card issue and after taking to him he diverted my call to policy department regarding some insurance policy. I told them to send all the details regarding that policy but I have been charged rs 10616 from my credit card for one o[censored]r policy but I don't want that policy as nobody told me full details of the policy .
So I request you to cancel the policy and credit my amount back to my credit card.
Thanks
Rajpal meena
[protected]
[protected]@yahoo.com

In month of July -2016 my car met accident and send the car punjab Hyundai company, Gandhinagar, Gujarat as per my knowledge before and after repairing report done but till my car not repaired satisfactory so please explain me why i take insurance policy and after that i have paid cash rs.2900/- so required both report of survey of my car My policy no is 3001/[protected]/00/000

Please tell me why not take action against insurance company and if not done proper survey why you paid charges to Hyundai Company if after that done any abnormalities with me or my family members who's are responsible? why play with human ? please you also recovered amounts and request to replace the car either i go to customer complaints
Thanks
Nisha R Patel 7-b Dave Appt, Nr.Ambica Bus stop Kalol Gandhinagar 382721 cell No:- [protected]

Hii
This is very irritating while i am processing claim of my wagnor DL 8cw 9540
I have processed on sat[protected] in Shimla HP at Goyal motors and person who is looking for survey his name is harish
My policy is zero dep
What kind of f#ck services or zero dep policy is this which we cannot use while required
I am very irritate with this kind o[censored]nprofessional response from ur executive
Why should i not get the full claim
I am sure i will not take again ur policy because of this irritating behaviour o[censored]r executive
Who will take this responsibility
I have paid for something and i am not getting its benefit
Do the needful at earliest otherwise i will post all such things in social media also
Or more whatever i can do bad publicity for this fraud company

Shriom sharma
[protected]

I have taken health insurance from Icici lombard via Jio [Jain international organisation].They are rejecting my wife's maternity reimbursement claim saying this is my 1st year association with jio. But this is my 2nd year association with jio. Last year policy was with UNIVERSAL SOMPO INSURANCE via jio.
Policy no. 2816/55107991/00/000
I have given all the details to lombard and jio. They are not coming to terms with each other and rejecting the claim.

Hi Team,
This is Robin Jain, my register mail id is robin.[protected]@gmail.com and mobile number : [protected] Last year I brought ICICI Lombard policy and this year renew the same policy in the name of my brother MR SIDDHARTH JAIN because RC copy in his name . PFA policy and mail

With utter disappointment, I am writing this mail I raised for claim no MOT05831912 on Aug 18, 2016 same day parked bike in garage . On 20th Aug I got SMS that a surveyor is assigned to my request
1. I called surveyor more than 5 time he didn’t respond and I called customer support multiple times and got reply that I have not parked my bike in garage but I have already parked my bike on 18 Aug only (surveyor was lair, he didn’t even visited garage )
2. Called customer support and surveyor for the same but no response (main culprit was surveyor) .
3.After 7-8 days surveyor called that for requirement of some document and he moved forward in this regard without provide any resolution, I asked @ required docs, he did not responded and he denied for survey.

Nobody from ICICI was helping @ Surveyor @ customer support, no proper info is provided by anybody, pls check at your end how many time I have called customer support its harassment, ppl lose mind because of this irresponsible behavior

I want to highlight point here in future I will buy never buy any product from ICICI LOMBARD or ICICI .This is worst service ever I have seen, I will make sure nobody in my contact buy product from ICICI LOMBARD or ICICI

I have renewed my bike insurance on 8/9/16.after the transaction it shows that the payment was UNSUCCESFUL the amount of Rs.1485 was debited from my sbi account but the insurance was not renewed yet.I want to know whether the policy is renewed or not.If not when can i get my refund amount and how to know the status.pls contact me at [protected].I have attached the details of to wheeler as photo as below please refer.

I have taken a Medicalim Policy from ICICI Lombard Insurance. I am the proposer ( Amit Subhash Gandhi). My card no is ILGIC/H81/00/[protected]/S. My papa's card no is ILGIC/H81/00/[protected]/F. My papa's name is Subhash Navalmal Gandhi. We have this policy through Jain International Organisation. On the card it appears in Company Name : Jain International Organisation
Prostate Cancer was detected for my papa and he was going to be admitted on 09th August, 2016. Approximately a week before the date of hospital admission i have called to customer care of ICICI Lombard asking them that my papa is going to be admitted within a weeks time and the procedure for intimation to the said Insurance Company. The executive that time informed me that Sir since your's is a corporate policy you need not inform about the admission. After the operation, you just need to send the claim form alongwith all supportings. I am a Chartered Accountant by profession and i know that before the hospitalisation we should intimate to the Insurance Company. Earlier i had oriental Insurance Policy and i used to inform and the claim was never rejected for such a reason. Knowingly, I had called the insurance company for the intimation but the executive has as asked me to not inform being a corporate Policy. This call is recorded by the company and if the company's executive has asked me to not inform. Why should my claim be rejected for a misrepresentation from the Company' s end. My claim no is[protected] Subhash Navalmal Gandhi and the claim was rejected on 06.09.16. I had spoken with there executive the same day and they have admitted that they have received various calls form my end before admission in Hospital. I have asked them for call record and have also mailed them for that. Today also i have called again but with no response.
I request you to take the matter and the claim should not be rejected for a reason which the company has compelled me to do.

I renewed my car policy insurance on ICICI Lomabard. After verifying all the details, I paid Rs 6073 using net banking. But in the soft copy of the policy I received on my email, it is showing 05/09/2016(today's date) as the policy start date instead of 09/09/2016(this is what I specified in the online form).

I called customer care to rectify the date, the lady one the other side told me she need to cancel this policy and generate the new policy and I need to pay around Rs 6393.

I felt cheated, as it was their system problem that generated the wrong policy start date instead of what I specified. And now they want to charge Rs 400 extra to cover their faults.

I asked for the refund immediately but they are putting their own conditions like "Scan and send your existing insurance copy after that if approved, refund will take at-least 15 days.

Why I should pay Rs 400 extra or send a scanned copy of my current policy and wait for 15 days for the fault they have done?

What is the process to legally drag ICICI Lombard to the consumer court? I am ready to invest time and money to teach ICICI Lombard a lesson for this fraud.

Faulty ICICI Policy certificate number is 3001/W[protected]/00/000

Hello,


Currently facing issues with the insurance under lombard. The vehicle was inspected on 23/06/2016 for which cheque was issued on 27/06/2016 as we had signed on the same date, icici representative didn’t mention the date on the cheque when asked for the same the reply was that they would speak with their manager on the date before mentioning it. We received the policy through mail on 30/06/2016.


Vehicle met with an accident on 3/07/2016. Immediately the complain was registered at the local police station where the accident occurred. The scanned copy of the same can be found in the attachment. Vehicle was left for the repair work on 4/07/2016 (Immediately next day).


Normally the cheque to clear takes just 2 or 3 days at max. But till now there was no update about the same. We claimed for insurance and received the mail on 23/07/2016 that the policy has been cancelled. Reason mentioned in the same was that the date was not mentioned in the cheque.


Mentioning of the date being part of the work of icici we have no role to play in it. Now the insurance is not being claimed because of negligence on part of icici. We want the insurance to be claimed and the amount received or else further procedure will be taken care legally.


Instead of agreeing to their mistake and solving the problem icici asked us for the bank statement. Which we have got them. They asked for letter from the bank and when we reach the bank they say "they have not received the cheque at all", this is daylight robbery. I have been roaming around for this work since days and i dont even have a vehicle. The vehicle is stuck in the workshop because insurance is not claimed and they have finished half of its work. Now icici says that the insurance cant be sanctioned. Its you people's mistake of ignoring date and other issues. And we are suffering for going through this problem. I am attaching all the documents required including the dates and bank statement. Have a look that there is no credit or debit of any insurance amount.


Not mentioning the date and cancelling the cheque was done by icici on purpose as the cheque if was processed would be rejected by rbi but the delay was on behalf of icici and the same has to be taken care of legally.


Hoping to have the procedure followed as per the said part. The work on the accidented vehicle has been at half because of no insurance claim and completely dependent on the insurance amount. Please do not make us feel that having insurance with icici lombard was our biggest mistake.

Details

Vehicle inspected date : 23/06/2016

Cheque issued date : 27/06/2016

Policy received through mail dated : 30/06/2016

Vehicle accident date: 03/07/2016

Vehicle delivered for service to showroom on : 04/07/2016

Policy cancelled intimation received on :23/07/2016

Please find the scanned pdf in the attachment.

Thank you

Contact no:[protected]

Hi,

I bought two wheeler policy online on 8th August 2016 & i got soft copy of policy over mail & got confirmation that i would received its hard copy of policy but till date i did not receive hard copy of my insurance policy.

whereas, i got a message on my mobile that the policy has been dispatch by some courier but i did not receive so would request you all to kindly check & arrange hard copy of my policy at earliest.

Find below the Policy detail which i bought online on 8th of August 2016.

The policy details are as follows:
Policy Number: 3005/W[protected]/00/000
Vehicle No: up16az3974
Policy Start Date: 11/08/2016
Policy End Date: 10/08/2017

My claim has been rejected simply and i am try to call the customer but simply they are hanging up the calls.

Claim no : in[protected]

Trip delay : in the policy they have return that more than 6 hours of delay we can claim and my trip got delayed for 1 day.

Simply the icici guys have reject my claim and they are not at answer the calls proper and even for emails,

Icici person : niraj kumar

Regards
Hari
+[protected]

Please do not take any travel insurance for icici lombard they are cheater and simply you people are losing money from your pocket.

I am fed up with following with ICICI Lombard who have cheated me and my family even after paying premiums on yearly basis for health policies.
I had purchased a policy for my mother starting from year 2010, Health Advantage plan – Policy number – 4063i/HAP/05520098/00/000 of which sum insured was Rs 300000 in which I had clearly mentioned that she was suffering from diabetes.

I kept on renewing the policy every year, in the year 2015 while the renewing the policy (Policy # for[protected]i/HPR/93876117/01/000) they offered me a top up policy (Policy # 4113i/XOL/66957123/02/000) of additional sum insured of 500000 based on the base policy which I had with them from 2010. The top up policy was sold on the basis of my base policy.

Now in the year 2016 in the month April my mother was diagnosed with Neuro-Endocrine Tumor Lung + Liver for which she was advised surgery Pulmonary Lobectomy + mediastinal LND.For which we decided to operate in the month of May on the 6th 2016 in Jaslok Hospital under Doctor R.K. Deshpande, for which I filed for pre-approval on the same and received the sanctioned amount of Rs 364000 on the base policy 4128i/HPR/93876117/01/000. When the patient was in the hospital post-surgery, and I submitted the running bill, I was notified by ICICI Lombard that the sum insured against the base policy has been exhausted, so I submitted my top policy 4113i/XOL/66957123/02/000 for the additional sum insured of Rs 500000.

Now here is where the sadistic and nefarious behavior of the insurance company came in play.

They denied my additional claim saying that I had not declared that she was a diabetic in the top up policy. The top up policy (4113i/XOL/66957123/02/000) was sold to me on the basis of the base policy (4128i/HPR/93876117/01/000) and included all the declaration for the same. I don’t understand how you can deny the claim as the hospital and the doctor and even the admission of the patient remains the same. It is not as if we have moved the patient and claiming for some other disease, even if we were they are obliged to honor the top up policy as it was sold exclusively based on the existing base policy. Even after repeated calls and emails to the customer care guys who clearly have no idea what is politeness and being humble is, they still state that it is my fault that I did not declare that she is a diabetic in the top up policy.
After 5 days of constant mental harassment and no sleep, also I needed to take care of my mother, I decided to take her home after paying the additional bill of Rs 189000.
I came home and started to take care of her, it has been 3 months now and she is recovering well.
I am now of sound mind and body, hence am writing this complaint on your forum as a last resort for some miracle to happen, if they do not respond clearly, I plan on pursing the matter legally, so that such cases do not happen with other commoners in the near future.

My new policy number is 3001/hi/10383421/00/000 i had renewed my policy and made cheque payment at sunrise hundai on 31 may 2016. But at the time of claim they are saying that policy got expired on 29 june 2016 and no renewal is done... I have my mini statement of bank that payment is done, so what to do right now? Whose fault is there? Going to file a case in rti against icici lombard services and sunrise hundai.

I have made online payment for a policy for car insurance.But even after the RC book was checked by the inspector the policy was issued in my name instead of mothers name.i am mailing them since the next day.And to change the same they are asking for 20 days to see what went wrong.i dont want to know what went wrong, change the name on my policy.just change the name on my policy.
I have mailed RC book and policy on mail why would you take 20 days to resolve this issue when you take money beforehand.
Attached copy of service request number.

Dear Sir,
Myself Ajay Prabhu Lende residing in Chandrapur Maharashtra, I was apply for home loan through ICICI lombard and for that I was submitted all documents to Chandrapur Branch on dated 28.07.2016 under guidance of Mr. Vijay Kanoje (Manager ICICI lombard) with one blank signed cheque and one of rs. 2300/- for processing of valuation of property. But on dated 03.08.2016 Mr. Vijay said that file not submitted to Head Office due to flood in Nashik on 12.30 p.m. after that I was called at 16.30 p.m. that I did not required loan due to some problem and request to Mr. Vijay to stop processing and He agreed for that. But on dated 04.08.2016 he put cheque of Rs. 2300/- and withdrawn from my account then immediately I contacted to Mr. Vijay and ask about that then he replied that by mistake it was withdrawn. I requested him personally that please credit back that amount to my account and return all documents and blank cheque to me but he is not given any positive reply. Hence please help me on that case.
Name- Ajay Prabhu Lende
Mobile No. [protected]
Email- [protected]@gmail.com
Thanks and regards,
Ajay

Dear sir medam
My father taken loan against my home but they had taken icici loambard insurance policy against loan but on 10th april 2014 my father got expire and before giving me insurance policy dhfl and icici lambard told me if anything wrong with your dad then company will pay for this and its was natural death now they are not paying for this now they are harrassing me we cant pay anymore please check in this matter for relie[censored]s or i need to take both company in court for this
Thank u
Icici loambard
Policy no-4005/m/0000014/dhfl-hl/291700/00/000
Loan application no[protected]
Father name-pratapchand u solanki

Hello,
This is to kindly inform you that i had never been harassed like this before by anyone what icici lombard claims department did while handling claim reference number in[protected] & in[protected]. I wrote a detailed email about our problems faced during a flight from prague to warsaw as also attached. It was representative from icici lombard who asked us to put all the claims under trip cancellation knowing that the company shall indemnify the insured for the financial loss incurred by the insured arising out of cancellation of the trip (Whether wholly or in part) and solely attributable to and/ or arising out of:
I. Earthquake.
Ii. Storm, flood, inundation, cyclone, tempest.
Ii. Terrorism.
Icici claim department representatives like manish, badal, niraj and others were all the time adding in delays saying management is looking at it and they tried to fool my parents along with me who was calling them every 2nd day from international number. I also work in international company where customers are the most respected and here it seems icici lombard doesn’t care much about customers. I have personally gone through worst and will never ever recommend this travel insurance to anyone and write worst reviews i can. Every time icici replied to us asking for more information and not understanding plain english.

I don’t need any penny or compensation from you, (If icici would have been in europe, i would have personally sued them). They created delays for us, tried to fool us and worst part is customer handling. I just want to get this highlighted to senior management and i want a prompt response from them otherwise i also know how to handle this situation.

Please remember now i even don’t want to ask for any compensation! You have been already so kind by harassing us too much…. Thank you

Regards, prashant
Nokia networks
+[protected]

I have purchased a hero passion pro vehicle (two wheeler) from pashupati motors, 84, adhchini, main mehrauli road, sri aurobindo marg, new delhi, delhi 110017 on 24.07.2016 having vehicle no.:dl3scc8241.

On 24.07.2016, i met with one sales agent of pashupati motors namely mr. pankaj, he told me each and every thing regarding the above said vehicle but at the time of information regarding insurance of the said vehicle, he introduced a person who is sitting in the showroom of pashupati motors and he introduced himself as an insurance agent of icici lombard motor insurance. the said insurance agent told me that if you purchase the vehicle with three years one time insurance then your vehicle is valued one time and the said valuation of the vehicle continues till three years, so on his statement i have purchased the vehicle with three years motor insurance plan.

Later on, on 25.07.2016 when i have checked the insurance papers then i became shocked and surprised, the insurance papers issued from icici lombard motor insurance company shown that my said vehicle is valued rs.48474/- from 24.07.2016 to 23.07.2017, rs.40, 820/- from 24.07.2017 to 23.07.2018 and rs.35, 718/- from 24.07.2018 to 23.07.2019.

I have been misguided by the said insurance agent and on his inducement, i had purchased the insurance for the period of three years.

So, by this representation it is hereby request you to kindly take appropriate action against the person who has misguided me and also induced me to purchase the insurance for the period of three years and further refund my entire insurance amount.

Insurance certificate no.:3005/33133712/10376/000

Applicant
Sourav ghosh

I have renewed the two wheeler car insurance policy on 17th july, 2016. But i didn't receive any policy papers till yet. I called icici lombard for several times. But they have told me that there is no renewal of insurance though i have transaction no against which i have paid 1235 inr. I hope it is more reliable that i have paid through net banking and a transaction no is generated. Please look into this matter asap.