ICICI Lombard Complaints & Reviews

This has reference to my policy no. 4128i/ihpa/[protected]/00/000. on receivimng your first query, "please provide the exact duration of psoriasis, seizures disorder, osa & furnish the first consultation paper and all previous consultation papers with details regarding the exact etiology and duration on a treating doctor letter head and all the treatment taken till to date." on 14th june'16, i had met up with your empanelled doctor in gurgaon and showed him all the documents before sending it to you. he had mentioned that these were more than enough. i don't understand why a similar mail ahs again come. either you guys want to harrass so much that the customer stops following for the claim or you don't have the intention to pay the claim. please ask some qualified people to speak to me. this doctor had rightly mentioned that there are no qualified people at the backend who could do justice to the papers sent.

Hello sir/mam,
My name is vikas rana, i am from ghaziabad. I had accident on 26/april/2016 in night. We were 5 people in my car and i am owner of my car. When i was driving the car suddenly front one tyre has blast and car got unbalance and fall on flyover (Height 20 feet). 2 person had deid on the spot.
According to company rules i have submitted all type of documents for insurance. And now my car is stand on motor magic sahibabad from 12/may/2016. And they have charged me 300/-rs per day parking and 5 thousand intimation charge. Now i have called mohan rawat on monday (12/june/2016). He said to me-' claim is ok now, and all paper work and investigation has been done and now you will have to wait for 10-15 days more, court will come and describe your car value as per we will give you information ahead".
Now i called again mohan rawat on 27/june/2016, now do you know what he replied again to me that-"your car is under investigation'. What crap is this...!!! Again investigation - i replied.
And after 2 days (29/june/2016), he called my father and said him - we will give you 2 lakh 30 thousand rupees and you pick up your from magic motor and sell on your behalf.
Now finally my queston is that my car insurance value is 4 lakh 40 thousand rupees, and its in total loss, and they should give me car idv value as i shown above. And now car responsibility is icici lombard not mine. Neither i will not pick up the car from garage nor i will sell it. I dont care now car value is zero or more. I want my total insurace value as he mention in policy.
I have attached motor policy and some documents.
Please take action fast, contact me asap.

Name-vikas rana
Add - e-684 sec-11 pratap vihar ghaziabad
Mob - [protected]
[protected]@gmail.com
Policy no.3001/[protected]/00/b00
Claim id - mot05557170
Request complaint no - [protected]

He is handling the case (Mohan rawat - [protected])
Car surveyor (Promod kumar - [protected])

Name: yogesh tiwari
product: loan account
account no: lpnad[protected]
e-mail address: yogesh. [protected]@mirajgroup.In
mobile no:[protected]
details of complaint: my self yogesh tiwari & my personal loan a/c no. Lpnad[protected]. I had taken a personal loan from your bhilwara division since last may 2015 & had taken a insurance policy over it also, but up to till date i have not found my policy paper or any massage. I am continue talking in mobile to your manager (Bharat singh chavara-mob. No-[protected]) bhilwara division regarding this matter but they are giving only assurance. Now i have decided that i do not want to take any insurance policy, so it is my humble request please return to my policy amount as soon as possible.

Hello sir/madam,
My name is Vikas Rana and i live in pratap vihar Ghaziabad.
actually i had accident on last month (26/april/2016) in night. we are 5 person in my car and i am owner of my car. 2 person had deid on the spot.
when i was driving the car suddenly front one tyre has blast and car got unbalance and fall on flyover (height 20 feet).
now i have completed my all doccument work for insurance. My car is stand in Motor Magic Sahibabad from 12-05-16, and they have parking charge to me 300Rs per day.
and every paper work has been completed from my side but there is no response regarding claim. I am totally dissapoint now.
please help me soon, i am waiting for your action...

Name-Vikas rana
Add- E-684 sec-11 pratap vihar ghaziabad
mob- [protected]
[protected]@gmail.com
policy no.3001/[protected]/00/B00
Claim id- MOT05557170
Request complaint no- [protected]

He is handling the case (Mohan rawat- [protected])
car surveyor (Promod kumar- [protected])

Respected sir /madam,

Subject : claim hold for noreasons by icici lombard
Claim no :[protected]
Claimaint : shamji virji gala
Age : 78 years+
Policy no : 4015/[protected]/00/000

We have submitted the original papers and bills in january16. Since march icici lombard have been asking for 1st complaint papers where patient complaint about the illness. It was 2.30am in morning and we had taken patient to doctors home and we submitted the said diagnosis paper with doctors stamp on it and then progressed towards hospital the other morning. The sacnned copy of the said paper has been submitted many number of time.

In the last query of icici lombard, they also were asking for treating doctors review on same from the first complaint registered and till date consultancy report and this was discussed over the phone too. And you shall get the proofs in the phone communication records. And further to my series of discussion, they asked for the soft copy of the required documents, stating the hard copy is not required now. We have sent varied documents in soft copy as and when required.In the mean while we had icici back-end agent/ employee coming to our home to examine the papers and see the patient. He had also clicked images of the papers and sent the same to his office from our home.

Post that last month we visited treating doctor dr. Raj agarwal, and submitted his hand writted letter about everything on his letter head and attached few reports as doctor suggested for the ease of icici lombard to relate and release the claim amount. Doctor himself is surprised to see the same time and again requirement popping from this company.

And i still get the calls and emails from icici lombard asking for the same submitted document for payment clearance.

We patiently tried for 6 months full - filling all the needed documents, but still are not getting any headway for the said case.

I also have now started recording the name and employee id's of the customer care for reference of discussion.

Please verify the documents and recordings and get the needful done.
With the last and only hope left we are writing this to you.

This is with reference to the above subject my vehicle was lost /stolen on 31/05/2014 in commerical street when we approached the police they advised me to wait for 3 days to file FIR then on 04/06/2014 they accepted my complaint and when i called the helpline of ICICI lombard for the claim procedures one executive advised us to get back with the lost documents from police to cliam the same so i was following up with the police who has given me the C certificate after 1 and half year which was also raised as a complaint . asper the exceutive i submitted the docs to insurance company now they are denying to proceed with the cliams as there is a delay in filing FIr and delay the producing docs . As a lay man i was follwing up with the police however there is a denial and delay from the police end the insurance company is not ready to hear out the issues faced please help me get my claim as there is no error at my end .

I have register a online health policy with number 4128i/hp/[protected]/00/000 with premium of rs. 7328/- on april 14, 2016. I paid through my icici credit card (4006). It was said that, i should get my policy documents soft copy by mail within 24hrs of activation and hard copy to my doorstep within 15days.
Till may 16, 2016, i haven't received anything from them, so i raised a complain as it seems to be forgery to me. They replied on may 18, 2016 with soft copy of the policy and said the that my hard copy already been delivered to my address on april 24, 2016. But still i haven't received the hard copy. It looks fishy and unsatisfied to me, so i raised policy cancelation request on may 18, 2016.
Now they are showing their policies like, it is activated on april 16, i. E. More than a month, so refund amount would half i. E. Rs. 3664/-. After many conversations, that same rs. 3664/- they have refunded to my credit card on may 23, 2016.
Forget about hard copy which i haven't received yet, if i consider only soft copy of the policy documents, i have received it only on may 18, 2016 and same day i raised policy cancelation request, so i should get full amount refund i. E. Rs. 7328/-. But they are still saying that, hard copy already been delivered on april 24, 2016. If they can't deliver the soft copy on time, how they could deliver the hard copy then. On that context, i requested to share the receipt copy with delivery date and receiver's sign/name with me, but till date they are unable to produce any such proof to me.
I may charge for client harassment penalty and so on, but i just asked for full amount refund. But they denied to me to do so.
Here by i claim my full amount refund i. E. Rs 7328/- (Remain balance out of that i. E. Rs. 3664/- only) to my credit card account with immediate effect.

If below complaint not resolved within 2 weeks i am going to consumer forum. Total compensation i am seeking is 14000 for insurance along with 18% interest and 50000 inr for mental harassment. Court charges will be also included in icici lombard.


My two wheeler got damaged due to a coconut falling on the petrol tank. There was a big dent on the petrol tank and bike was not starting. So i went to honda service center where they said, due to the impact of coconut on the petrol tank, one of the electronic fuel pump got damaged, since fuel pump reside inside the petrol tank. He said i need to replace the tank along with fuel pump to get it started. I contacted lombard customer care and they sent the surveyor to the service center for inspection. After two days the surveyor said we can't pay you for the fuel pump but we will pay for the tank.
Fuel pump was damaged due to the impact of coconut and it should come under the insurance policy. I want you to please look into this.

My policy details

Claim ref number mot05541375
Policy number 3005/[protected]/01/000
Name of insured mr vishal verma

Jio policy taken in dec 2015 jio id confirms date then i submitted a claim for my mothers chemo taken in jan 2016 end but icici Lombard people rejected saying policy start from feb 2016 how is it possible?? policy taken by net payment. so instantly credited to Lombard so then why u issued health cards 2 months late your people and never answered abot my claim status when I personally called there is a long queue press this numbeir that number then I had a long argument with Vicky parmar your employee and two other ladies I explained this is technical or data entry problem why u are harassing the public then after long wait Vicky accepted this is system problem but I cant do any thing I cant help I submitted all documents all proof all supporting papers what are you going to do about this there are thousands of complains posted every where also customer satisfaction ratio is only 4%
there was a time icici had a name position status but now all departments divisions and your sister concern companies are nothing but zero looting the people harassing the public don't think u can get away like this I complained to the pmo also I promise to take u to court and to show your face in media

Sir,
We would like to complaint you regarding our car policy no. Til/10320499, that this was a theft case vide fir no. Ed-vv-000114 dated 18.05.2016 and till today there is no response from your inspection team. Only we contact mr. Parmod on 25.05.16 who has inspected the vehicle and misbehave with me for passing the claim and he denied that claim will pass for only ecm and side glass but you can see the copy of fir. How can we know that which part is missing from the car. You can inspect the car which is at uttam toyota workshop in sahibabad (U. P), icici lombard had replied that it will take ten to fifteen days in the process.
What is the use of insurance if we have to wait for twenty to twenty five days, and as we are having only this car then how can we manage they can't understand.In future we will not insured our vehicle from icici lombard and also suggest the public.

Hi,

Claim number - mot05544540

I had an accident on 06.05.2016 and on 07.05.2016 i have register the claim.
Since 10 days i was not getting any response from inspection so today i called
Them. They are not passing claim and misbehaving and even not picking my calls.

Praveen is the person who has inspected the vehicle and he misbehaved with me and not passing the claim.

Dear Sir/ Madam,
i Have a policy against LOAN. But i want to cancel my Policy as it has no benefit to me.
i want to cancel my policy but after lot of mails and telephonic discussion my policy is still continue and my payment is deducted every month automatically. as my istallment is deducted automatically i have lost financialy and mentally.
Kindly do needful
my policy no. is 4065/IBULL/97906935/00/000
AND my reference id is[protected]

Please do needful.

Regards,
Amit Sharma
[protected]

Sir,
i had a icici lombard policy no-3001/78602160/03/000,
i had lodge 2 claim for my bmw car up 80 cc 5555. the 1st claim they had passed but in the second claim they are not allowing, firstly they say that the alloy which needs to be replaced in claim is the part of wear and tear and the matter is been pending for last 15 days,

i had giving the same explame of same car and same insurance company had pass the complaint under the policy no 3001/78602160/00/000. on 25/11/2013 at deutsche motors faridabad.

Received a call from icici Lombard executive he suggest me for health insurance policy as I am working in a private sector and I knw the benefits for health insurance policy I taken from icici Lombard but when I checked my policy documents online totally fraud did by icici Lombard policy amount was approx. 20000 and sum insured amount was 500000 rs but in policy sum insured amount is only 300000 I never think insurance company could fraud with customer I will never recommend any of our friend or collegue to deal with any icici Lombard company/agent they all are fraud they can do any thing to achieve their target policy number is 4128i/HP/[protected]/00/000

I Sri Satya Narendra P is long time customer for ICICI LOMBARD for all my vehicles like 4 wheeler and 2 wheeler, Regarding my recent claim done on my bike .
After discussing i moved my bike from Chennai to Andhra due to heavy rush and delay in service in Chennai in Dec 2015, Jan -Feb 2016 month, And my claim was assigned to Anand Varma ([protected]), i gave my ​ ​bike at service center on 27/1/2016​ and updated to Anand varma later he didn't attend to my calls or visited to service center, after calling 60-70 times

here is the proof of document attached my bike at service center on 27/01/2016

and attached i got sms that my claim is closed .

Dear sir,

With ref. To my icici lombard motor insurance policy no.3005/ai[protected]/00/000, there is a theft claim on this policy registered (Mot[protected] to you on 4th december 2015 and survey has been completed by the surveyor of icici lombard that is crp technologies pvt ltd(Vipin sindra-[protected]).
Further discussion had done under the service reques number [protected] about the claim status. The customer care executive and aurthorize signatory of crp technologies said that we will execute very soon, but still i did not get any conformation from your site about the claim status and payment.

So please do something about the claim and keep update me as well about
Status of mot 05102686

Some documents are attached with the complaint for which tell that i have completed all the formalities but still got zero.

Please help me out to settle my vehicle claim because firm is very slow in working and take appropriate action regarding this issue.

Dear sir/mam,
Please note that i bought a car insurance (Policy no. (Ilg/[protected], i registered a claim (Claim no. Mot[protected] on 10th november 2015 and submit final un-traced on 12.01.2015, after submission of final document, icici lombard give me a commitment that within 45 days your claim will be processed. After 45 days undersigned person contacted icici lombard customer care, claim manager mr. Nitin saxena and area manager mr. Sanjay thakur regarding regarding the first commitment failed.

Subject claim was stuck for last six months by icici without any reason. Icici is harassing the customer without any reason, many fake commitment given to customer regarding the claim settlement.

If something happened to me because of this harassment given by you (Icici), who will take the responsibility?

Please take action against icici lombard.

Thanks.

We bought an activa for our father in october 2012, which was stolen in feb 2013. We filled in all the formatloties for insurance claim but the company denied to release the claim. We further registered the case in local court in year 2014 and since then we are given the next hearing date to present. Nor the company representative nor anyone else from the company appears. We are struggling now as this was a gift to our father with our hard earned money. Please help in the relevant manner possible

My name alagar raja Please cancel my medical policy.
SR[protected]: Dear Customer, Your request for ICICI Lombard-Complete Health Insurance has been completed. Please note your Application Ref No. TCSPI[protected]AG.

I have written around 10 mails to customer support team and have not got any prompt reply. Below is my first concern which was raised to icici.


This mail goes in regard of the cheating and fraud which i have faced for an accidental claim of my four wheeler vehicle. Trust me, this experience with icici lombard is the worst as i have never faced any problem with other car insurance companies.


Intial service request no - [protected]

Date - 25th november -when the survey was done by mr ankur sharma - [protected], he gave most of the weird reasons that your car has damages which had occurred earlier and not now and you will to bear 50 percent of the total damage. This came as a real shocker to me and i asked him to come to service station and explain the same to me, which he never did. Then i called up the customer care and they said they will take 10 days to respond to my query or i should contact his boss mr vivek. I called him like 10 times, but he never responded to my calls.

Date - 26th nov - mr ankur promised me to meet me at the service centre to show his side of story on how there were few dents which were old and some fresh ones. He never showed up at the service center. I was getting repeated calls from service center to start the denting work. I had to finally ask the team to start the work of my car as i

Date 27th then i had asked for pictures of my car from mr ankur of the survey which he had done. Never did he share the pictures of the car survey.

Date 28 nov - one more shocker. Service center called up and said that the claim charges for your car is inr 2000. All companies have insurance claim charges as inr 1000 and when i had bought the policy, the salesman told that the file charges is 1000 only.

Why i feel cheated and highly dissatisfied with icici

1. How can a surveyor decide what dent is new and what dent is old, my car was parked in the parking when this incident happened???

2. The total bill was 6000, in which i had paid 3800 and icici paid 2200. The break up is 2000 file charges 4000 for repair. In which i had to bear 3800. Please understand if i would have not taken the claim, the total bill would have been 4000 only.
3. Now when i have taken a claim, this means i have already lost my next year no claim bonus which is approximately 5000.
4. Half of dent is clearly visible on one door which frustrates me.
5. Total loss - charges which should have been 1000 only costed me 3800. If the billing was 4000 only, i would have piad 4000 directly without incurring claim charges and also my next year no claim bonus is gone because of this.

Total premium which was paid was 16000. If by paying i still have to bear so many expenses, i dont think so i will now ever use icici policy again and would strongly recommend all of my friends to not use any of the icici lombard products.

Looking forward to a solution from icici lombard team. Need a prompt reply and this mail should be forwarded to mktng team also to let them know how customers are fooled. Also, i doubt the kind of training and development which is provided to your internal team after interacting with the surveyors.

Regards,

Sameer malhotra

+[protected]

+[protected]