[Resolved]  Icici Lombard — cancellation of health policy and delay in receiving refund

Address:	600064
Website:	www.icicilombard.com

My policy 4128i/hp/87279366/01/000 was due for renewal and i tried to do the renewal on 31st jan18 for rs.11788, unable to do so then, i reached your call centre through toll free 1800 2666, the agent did the renewal but i was deducted rs.15597 and received a communication that, proposal id 4128i/hrw[protected]/04/000 was dispatched. Immediately i was told the amount and policy number 4128i/hrw[protected]/04/000 was not belong to me. He connected me with next level supervisor and they told me to wait for few days since, they are not able view the policy. On 9th feb18 i received a call from your call centre and they told they above said policy is not belong to me, i have to proceed with renewal of my policy and the policy does not belong to me will be cancelled by icici lombard.
If you have further clarification then, share the audio call recording had on 31st jan17, 7th feb18, 9th feb18 with the below transactions ids.[protected]/01/17, [protected] 08/02/18 [protected] 9th feb18.
I want immediate action from icici lombard and to refund the amount rs.15597/- to my credit card as the emi is started and if i failed to pay the emi then, icici bank will charge me interest towards this, inturn i will bounce back to icici lombard to bear all such incremental cost towards this.

I received this email on 7th mar18 but till today refund was not received.
Your request status of service request no. [protected] for policy cancellation has been processed and refund amount of rs.15597/- will be credited to your relevant bank/loan/credit card account within 3 working days.