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[Resolved]  ICICI Lombard — car insurance lapsed

I got a call from glaxy toyta in october for the renewal of my car insurance policy mrs divya and i gave a chk for the same a policy was issued number til/10593125 on behalf of the same.. Yesterday night i met with a serious accident in which almost left front is gone, and i went to toyta for claim where i got to know that my policy is lased due to chk bounce.. We were ot informed about the same.. We could have made payment.. Know they says that it will be fresh issued with all new survey.. I have been using policy last 5 year.. But know i am stuck, why cant they revive the policy, as its a major accident please help me out looking for a solution at your end
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Complaint marked as Resolved Feb 24, 2020

Complaint Status


[Jan 22, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
ICICI Lombard Customer Care's response Jan 22, 2020
Dear Divya,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance
Verified Support
ICICI Lombard Customer Care's response Jan 24, 2020
Dear Divya,

We regret to note that you are facing issue. We need the following details to assist you further and trace your policy details. i.e. mobile number, vehicle registration no and complete insured name.

-Team ICICI Lombard, Nibhaye Vaade.
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    ICICI Lombard
    Customer Care Service
    Customer satisfaction rating
    72%
    Complaints
    1082
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    ICICI Lombard Phone
    1-800-209-8888
    1-800-2666
    ICICI Lombard Address
    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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