[Resolved]  Icici Lombard — claim for damage to Nand car condenser amount of Rs.3392.00

Address:

North Goa, Goa

My claim was both for wind shield and condenser. However as on date the company did not reply my attached letter. B.V.Shetgovekar, H.N.!84/1, Gujrabhat, Talaulim, P.O. Goa Velha, Ilihas, Goa, 403108 September3, 2014Associate Vice President, Service Quality, ICICI Lombard Madam, I have to state that somewhere in thefirst week August my car was parked on the road of city of Panaji, Goa.Onecement brick fell on the wind shield of my car and very same day the car wasbanged by some unknown vehicle and the in the process the bumper and condenserof the A/C system was also damaged. Subsequently I took my car to M/S AutoIndustries Margao authorized dealers for Tata Motors. I lodged 3 complaints 1.Wind ShieldDamaged, Bumper Damaged and A/C not working. To my surprise your valuer Mr. SarveshChari inspected the vehicle and did not response on telephone and I was told bya person that only one claim can be made and amount of Rs.4305/-was paid to thegarage. Subsequently it was found that the condenser of A/C was damaged. I wasinformed that no other claim can be settled after claiming one claim TheCondenser was damaged because of accident. Now I had to pay Rs.1153.78 forbumper and Rs.3392.00 for condenser plus Gas refilling Rs.1500.00. If thecondenser would have been damaged the Tata Motors would have replace the sameunder warranty period, I had paid an additional amount of Rs.Rs.1153.78+Rs.3392.00+1500.00 Total amount Rs.6045.78. Your claim was only for windshield. The copy of my complaint about Wind shield, bumper and A/C is with me. The new address on my policy for theperiod 23.09.2012 to 22.09.2013 and subsequently old address on my new policy i.e./30/09/2013to 29/09/2014 on my new policy also spelling mistakes in my surname and that ofmy wife shows efficiency or in efficiency of your Panaji, Goa office. If we goto Public Sector Insurance Co there is officer to welcome the customer howeverat your office the customer is welcomed by a security guard that too in frontof a TOILET and policy is given at later date. In all 4 general insurance companiesthe policies are delivered immediately. I am a retired official of aNationalized Bank and got the vehicle through Shri Ratan Tata under managementquota. Now I request you to settle my claim for Rs.6045.78 else give arejection letter to enable me to take up the matter to consumer court. Thanking you, Yours sincerely, B.V.Shetgovekar hacu