[Resolved]  Icici Lombard — Claim No: MOT06464048 approved partially & pathetic services from Claim department

Hi, I am ICICI Lombard Motor insurance zero depreciation policy holder for my four vehicle. On 24 March, 2017 my car met with an accident and I have register the claim for the same and the claim No. MOT06464048.
I told that my car is majorly hit from the front and somehow touched from back also. The inspection has done by Mr. Rahul Jadon and he has approved only half of my damage. He said he will not approve the back bumper damage. The reason he gave is that the force in from front to back. As mentioned earlier the car hit from front is much higher as my bonnet and front bumper is damaged.
Rear bumper is broken around 4-5 inched from left side and there is major scratch on the headlight of front left side.
I do not understand why you people are not considering customers problem at the time of giving claim. If my car is not repaired fully then what is benefit of taking the claim.
I am very very disappointing from the service provided by ICICI Lombard. What is benefit of taking zero depreciation policy for my car if you are considering half damage. Why false promises are made during the time of buying the Motor policy and insisting to buy the zero depreciation policy. Is this kind of service is provided by ICICI Lombard ? Do customer require to call every time to surveyor ? Inspite of calling Mr. Rahul many times, he is not picking up my call. I have been customer of Tata AIG and HDFC earlier and didn't saw this kind o[censored]nprofessional and pathetic service. I am escalating this mail to the highest level and am expecting your answer very promptly.