[Resolved] Icici Lombard — claim of my car accidental damage

[Resolved] Icici Lombard — claim of my car accidental damage

R rajeshkris from Yaval, Maharashtra

My vitarra breeza accident took place at speed breaker. Another vehicle dashed to my vehicle from back side at speed breaker & i lost control of my vehicle due to this. My vehicle dashed from front side to one rickshaw & my front bumper also got damaged along with back of my car. At body shop while survey was done by icici person he passed only back side damage for claim. Front side damage was not considered. I think icici lombard insurance has made fool of my policy. What is the use of taking policy from icici lombard when such things are happening. My policy number is 3001/mi[protected]/00/b00 it is a zero depreciation policy. Premium amount:- 18212. At present my vehicle no. Mh 20 ee 3991 is still at pagariya body shop aurangabad. If my problem is not resolved then there is no other alternative rather than repair my vehicle front buper at my own cost. Please see if any thing can be done in this matter. Was this information helpful? No (0) Yes (0)
Nov 4, 2019 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Oct 01, 2019 ICICI Lombard Customer Care's response Dear Sir, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance Verified Support Oct 03, 2019 ICICI Lombard Customer Care's response Dear Mr. Damahe, We write this with reference to your below raised concern. As per your query we understand that you wish to review your claim as you are unsatisfied with approve claim parts. We would like to inform you that we are working on your concerns with our senior claim team and we will revert you within maximum 4 working days. Further we shall connect with you on October 3, 2019 to discuss you concern in brief. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Oct 04, 2019 ICICI Lombard Customer Care's response Dear Mr. Damahe, We write this with reference to your below raised concern. We would request you to you to help us with your contact no. along with claim no. to further discuss your concern in brief. Looking forward for your response. Verified Support Nov 07, 2019 ICICI Lombard Customer Care's response Dear Mr. Damahe, We write this with reference to your below raised concern. We tried contacting you today however you were unable to establish contact, we would like to inform you that we have reviewed your claim file and would like to inform you that front guard was denied as damages have been found to be old and accumulated. We anticipate your understanding in this matter and look forward to serve you.
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