[Resolved] Icici Lombard — claim rejected after approval due to ncb wrong (as per icici executive)

Timewaiste

Address:

Bangalore

Claim no mot09876543

As per the instruction i have downloaded your so called il take care app & made complaint through this. For one week it was noticed that when i am tracking my claim it was appearing that inspection completed and repair approval given - yes. (I am attaching a screen shot of this for ready reference). Th to my surprise when i have checked the app today morning it is noticed that there is no active claim. Then what is the purpose of this app??

And further to my shock it is confirmed by icici executive that he is received a mail from his head office, my claim is rejected because as per the policy ncb wrong deceleration is not payable & policy is nul and void.in this case, you should have been informed the customer when they were renewing the policy through online. It is very clear that by taking advantage of lack of knowledge by customer common people like me the genuine claims are rejecting. How can me & my family people trust your bank & your system??

Finally, i was not having any other option, only to pay rs. 23000/- against the repair cost and collected my vehicle.

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Aug 6, 2021

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2020

ICICI Lombard Customer Care's response Dear,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Verified Support

Jun 09, 2020

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd

We write this with reference to your below raised concern.

Given the situation of lockdown in the country, due to the outbreak of CoVid-19 (coronavirus), we have streamlined our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavour is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.

We would like to inform you that we are working on your concerns and we will revert you shortly.

We request your co-operation in the interim and look forward to serve you.

Verified Support

Jun 12, 2020

ICICI Lombard Customer Care's response Dear Mr. Jose,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We are writing in reference to the mail written by you regarding Motor claim status reference number MOT0******3.

As per our telephonic conversation held today we would like to inform you that due wrong declaration of NCB said claim was repudiated.

Given the situation of lockdown in the country, due to the outbreak of CoVid-19 (coronavirus), we have streamlined our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavour is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.

We anticipate your understanding in this matter and look forward to serve you.