[Resolved] Icici Lombard — claim settlement | |||
Icici lombard such a pathetic service... Even if you escalate issue to higher management you will get same kind of response at all the levels... I don't no what kind of hierarchy they are follwoing. My bike is lost on 30/03/2017 & i intimate company agent at same day & inform police on same day. After 2 days police invesigate and ladge a fir after 6 days surveyer is comes at home and give me the all necessary documetslist, but there language is very rough, after all i call customer care many time to Please send some peopel to collect documets they send only reminders but not send any one, lastly they send final closure letter that your file is closed, its not my mistake its Very huge mistake of icici lombard, then whats the meaning to do insurance from these bad companies... Even after providing all the required documents... I am getting totally unprofessional replies from their call center. They give me reason to rejection because of late intimation. But i call their agent same day. Are you guys are making fool of your customers..!!! Or you are testing patience of your customers!!! So that after few months customer will get irate and stop doing follow up and that way you can make your money!!! Have some courtesy to give proper reply!!! My claim no = mot[protected] Have some courtesy to reply back and stop making fool of valued customers! Was this information helpful? | |||
Dec 18, 2017 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Nov 15, 2017 ICICI Lombard Customer Care's response Dear Sonu, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance Verified Support Nov 15, 2017 ICICI Lombard Customer Care's response Dear Sonu, We write this with reference to your below concern. We tried reaching you on your registered mobile number. However was unable to establish contact with you. Further, we are in receipt of your concerns and we shall respond you within 4 working days. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Nov 17, 2017 ICICI Lombard Customer Care's response Dear Sonu, We write this with reference to your below concern. As per our telephonic conversation held today we would like to inform you that we have reviewed your claim with our senior claims official and regret to inform you that your claim has been rejected as per the policy terms and conditions. Further, we have shared the rejection letter on your registered email id for your reference. We look forward to serve you. | |||
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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We write this with reference to your below concern.
We tried reaching you on your registered mobile number. However was unable to establish contact with you.
Further, we are in receipt of your concerns and we shall respond you within 4 working days.
In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.
We assure you best of our services.