Dear Team,
I am using the motor vehicle policy of ICICI lombard and i have rasied the claim against damages (Accident) but insurance company has not paid the full amount against claim without any reason. He has given the justification to dealership check the photo and at the same time refuse this part because all the damages is not justified for loss. You are changing the all parts without approval.
I am unable to understand why not justified and my vehicle is still stand in repairing center last 1 months due to claim not settled by insurance company. Apart from insurance company not doing the proper justification against claim why not approved full amount and nil support by the insurance company and so any single revert on mail and no any person contact to me for guiding against claim. Surveyor not pic the call multiple time from one months and customer care saying resolve your issue within 24 our and surveyor will contact to you within 24 hours but no insurance company support me and no any contacted last 1 months. Final claim status still pending as per customer care executive. I am not aware of TAT how will take time for this resolution. Customer care employee id [protected] and name suchitra.
Surveyor name- Ravi R shukla Contact no.[protected].
Repairing center advised i will remove the part which will fitted in your vehicle and you can take the vehicle. What will do of this unprepared vehicle. My vehicle stand in Rohtan Motors Greater noida Gautam Budh Nagar UP 201306.
My vehicle was damages from the left side wherein damages parts are not justified by surveyor i am unable to understand why not justified.
Thanks & Regards
Mahendra Kumar Sahu
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