[Resolved]  Icici Lombard — delay in grievance redressal

The accident took place on 24 June 2018. The same was reported to the company on 25 June 2018. Company appointed Mr Sunil Kumar ([protected]) as the Surveyor. All documents subsequently forwarded by Speed Post to him. He refereed tha case to Investigation Team for verification. Mr Singhal ([protected]) contacted me and told that he would be sending Mr Ranjan to my house for investigation. Mr Ranjan ([protected]) visited my house on 22 July 2018 and recorded the necessary statements and took all the relevant documents in hard and soft copy with him. Despite repeated calls and messages, either these persons are not answering the calls, nor are they responding to the messages as to the status of the case. Today, I have been told to contact Mr Hardeep ([protected]) to know the reasons for delay.