[Resolved]  Icici Lombard — delayed roadside assistance (3x of guaranteed time)

Address:

Bangalore, Karnataka, 560008

I hold icici lomabrd car insurance. Last year i took road side assistance within city limits (Actually in between the city). While taking policy i was told that assistance will reach me within 1 hour (Guaranteed) within city limits.
One calling customer care i was told the same and was assured of getting assistance within 1 hour.
Finally it actually took them 3 hour to reach me (Me waiting on road with my car broken down in middle of the road).
On raising complaint there was no action from icici lomabrd. I wanted to get confirmation of delayed service in written so that i can provide feedback with proof but i was not provided.
These people charge much higher than other companies and give pathetic service, breaking all there promises at their will. Some action need to be taken against this.

Regards
Mayank
Policy no - 3001/[protected]/00/000