[Resolved]  ICICI Lombard General Insurance Co. Ltd. — Health insurance policy no. 4034i/chi/82975959/00/000- renewal.

Address:

Mumbai City, Maharashtra, 400019

Ii had paid a premium of rs. 33342/= for 2 years on 13/09/2013 for my subject policy held jointly with my wife. Recd a 'renewal notice' 10-12 days before the expiry of policy on 12th sept;2015 asking me to pay premium of rs. 71976/=, i.E. 125% more than the premium paid 2 years back. There was no explanation / reason for the increase mentioned on the 'renewal notice'. I tried to get the explanation over phone no. Mentioned on the notice. But couldn't gert any till the expiry of policy, thus making me unable to 'port' the policy to other insurer offering better terms / premium. The systems / procedures followed by this company are ridiculous and not at all customer-friendly. Customers can't contact any person other than a member of their 'customersupport' team.If one wants to speak to their branch managers, one has to go the branch personally as there is no telephonic contact with them. As can be seen from the recordings of my telephonic conversations and e-mails, i haven't yet received any proper resolution nor answers to my questions raised .I can forward to you the recordings as well as e-mails. They have stopped responding to my mails and presently i am without any cover of health insurance policy. They have agreed to extend my policy by 6 months, but are asking me to pay extra premium for the same!! They have not explained and answered a lot of questions that i have asked them. For me, they should extend validity of my policy for 6 months without asking me to pay, and also reply to my mails fully, properly and fairly without any delay. They have yet to give recordings of some more conversations.