[Resolved]  Icici Lombard — harassment and delay of accident claim by icici lombard gurgaon

I'm a serving officer in armed forces . I purchased my Harley Davidson bike 750 street from Chennai and ICICI Lombard issurance through showroom agent itself. After subsequent two years with ICICI Lombard I claimed no insurance. The showroom then got closed on the third year and no body responded to my renewal for third year stating the shutdown of Chennai branch Harley Davidson . I approached ICICI Lombard through customer care which refused to provide me 0 depth insurance stating it can only be done at showroom.
This created a lapse of a month . I then approached Mumbai headquarter stating my grievances where the branch manager organised a survey visit to renew my insurance. After the survey I got 0 depth insurance from ICICI lombard through Harley Davidson jaipur showroom itself .

Now while travelling from jodhpur to Delhi I met with an accident .I approached Delhi Harley Davidson for accident claim.

The ICICI Lombard agent has refused to approve my claim stating that few damages might be during days of the lapse of the policy without himself seeing the inspection report or pictures on the same day.

On enquiring how he has come to the conclusion. He is saying that the inspection report of my third ICICI 0 depth insurance pictures shows indication of some damages which were not brought out at any point at the time of inspection or in my policy.

He also misbehaved and repeatedly said " aapko joh baat krni hai mere boss se Karo, mere pass time nahi and don't call me. "

He refused to share inspection pictures when asked and delayed it. I still haven't received any pictures . Now he is changing statements that some of the damages might have occurred in the accident.

I feel harrassed by the flaws of your department and not acknowledging your lapses on time.

I have been a customer of ICICI Lombard since purchase of my bike.

Kindly look into this matter at appropriate level where a government officer is being mistreated even after paying my dues on time.

Chennai Harley Davidson ICICI Lombard agency has already accepted their lapse by stating they lost the database of customers after the showroom was closed.