[Resolved] Icici Lombard — health insurance first heart attack | |||
Respected sir/madam, My claim intimation no. Gen[protected] And Policy no. 4065/ibk/[protected]/00 And claim intimation date is 03, march 2018, I suffered from my first heart attack on 24 th feb 2018. As per policy wording i have sent all the medical bill and investigation report along with calim application form. Now its more than three months they have recd. All my documents and claim form. But till date i have not recd. Any update on it from last two months whenever i called or sent a mail to customer care i am getting one commen answer ”with reference to your e-mail regarding request number :[protected], we wish to inform you that we are in following up with respective team on priority. Kindly allow us 4-5 working days to update the status. ” this message i have got 6 th time in past two months but i am not getting any proper answer. I want to request please look in to matter so i get my claim amount. Thanks and regards, Dharmendra jagtap. Cicilom:[protected] gen[protected]. Policy no. 4065/ibk/[protected]/00 Monday, 21 may, 2018 8:45 am From: [protected]@icicilombard.com To: [protected]@yahoo.com Raw message printable view Dear customer, Greetings of the day! Thank you for writing to icici lombard general insurance company ltd. This auto-acknowledgement confirms the receipt of your query. Our customer service desk has already tagged your request for follow-up and will reach-out to you within the next 24 to 36 hours. To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail. In case you have contacted us earlier regarding the same query, kindly provide us the interaction-id of the communication. This will enable us to process your request faster. Also if in your previous communication to us you have missed stating any of the following details, please do share the same. Policy / cover-note number payment details claim no. Kindly reiterate your contact number and communication address to facilitate our future correspondence with you. Contact number address To ensure that you receive our e-mails, kindly add [protected]@icicilombard.com to your address book. If you need immediate assistance then please call 18002666 Look forward to addressing your query at the earliest. Warm regards Customer service desk Icici lombard gic ltd. _ Registered office: icici lombard house, 414, veer savarkar marg, near siddivinayak temple, prabhadevi, mumbai - 400 025 Mailing address: icici lombard general insurance company ltd.402/b, interface bldg. No.11, link rd. Malad (W), mumbai-400064. Icici lombard general insurance company limited. Trade logo displayed above belongs to icici bank ltd. And northbridge Financial corporationand is used by icic lombard gic ltd. Under license. Irda reg no. 115. Toll free no. 1800 2666. Fax no. [protected]. Cin. L67200mh2000plc129408. Website : www.icicilombard.com. Email : [protected]@icicilombard.com Was this information helpful? | |||
Jul 14, 2018 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Jun 12, 2018 ICICI Lombard Customer Care's response Dear Dharmendra, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance | |||
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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