[Resolved] Icici Lombard — health policy claim not given | |||||
I bought the health policy no-4128i/hppr/81726754/03/000 in 2013. At the time of buying the policy it was clearly told us that maternity benefit are covered under the policy. I have been paying the premium since 5 years. Now when i tried for maternity claim, it is denied stating that in order to get the claim policy must be of floater in nature and it should be jointly served with the husband. But no one is last 5 years has even bothered to informed us about this clause. Everytime the renewal is due people are calling 10-15 times a day but now no one is ready to revert on the concern raised by me. Would like to receive any evidence where it is informed to us, as every time i call to customer care, my call gets recorded for training & quality purpose. Would like to understand why a customer should suffer because your sales team hasnt provided the proper information to the customer. This is absolutely bizzare that you can issue a policy to a married lady without informing her that she will not get the benefit of maternity claim if her husband in the copayer in the policy. Your revert will decide the nature of furture emails. Was this information helpful? | |||||
Apr 22, 2018 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Mar 20, 2018 ICICI Lombard Customer Care's response Dear David, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance Verified Support Mar 22, 2018 ICICI Lombard Customer Care's response Dear Sir, We write with reference to your below concern. We tried reaching you however unable to establish contact, we have already shared the policy wording to your email ID [protected]@gmail.com. We assure you best of our services. | |||||
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