[Resolved] Icici Lombard — icici lombard took 15 days to come and check my vehicle and had issued policy with 15 days back-dated. | |||
Hello, I was called icici lombard customer care on 27 feb 2018 to renew my expired policy for my car. The executive suggests a plan and i made the payment of inr 10450/-. My proposal number: [protected]. He promised me that a person from icici lombard will visit my house within 24 hours to check my car. Only after getting the report they will issue the insurance for me. I keep on waiting and calling the customer care for 15 days, but nothing happened. On march 16, 2018, a person visited my place and checked my car. On 17 march 2018, i got a soft copy of the policy.in this policy issue date is 16 march 2018, but policy coverage date starts from 27 feb 2018 to 26 feb 219. I feel it's not fair on icici lombard part to start the policy coverage from 27 feb 2018 when the delay is from icici lombard. I request you to please rectify so that i don't need to take harsh decisions. Looking forward to hearing from you asap. Policy number: 3001/[protected]/00/b00 Was this information helpful? | |||
Apr 21, 2018 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Mar 20, 2018 ICICI Lombard Customer Care's response Dear Deepak, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance Verified Support Mar 21, 2018 ICICI Lombard Customer Care's response Dear Sir, Thank you for contacting ICICI Lombard General Insurance Company Ltd. We are in receipt of your concerns and we shall respond to you shortly. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Mar 21, 2018 ICICI Lombard Customer Care's response Dear Sir, We write this with reference to your below concern, We tried contacting you on your contact number [protected] however could not able to reach you. We request you to share your alternate contact details in order to contact you. We assure you best of our services. | |||
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
Regards,
ICICI Lombard General Insurance
Thank you for contacting ICICI Lombard General Insurance Company Ltd.
We are in receipt of your concerns and we shall respond to you shortly.
In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.
We assure you best of our services.
Regards,
ICICI Lombard General Insurance
We write this with reference to your below concern,
As per our telephonic conversation held yesterday, we would like to inform you that policy number 4080/IBHSPLL/145227425/00/000 has been cancelled dated March 27, 2018 and refund amount of Rs. 90000/- has been processed with Refund ID: 1090963521.
Further, refund will be credited within 7 working days.
We assure you best of our services.