[Resolved]  ICICI Lombard Insurance Company — Motor accident Insiurance Complain

Address:

Mumbai City, Maharashtra

Claim lodged on 21/09/2015 vice Claim No.MOT04912038 by me personally from the dealer place Infinity Auto Link, Chunnbhatti and some Pintu Singh Cell # [protected] surveyor was appointed. Pintu Singh was called who said that he is not the surveyor for that dealer so was given the cell #[protected] of some Mr. Ramesh thier group leader and one Mr. Sameer Pillay Cell#[protected]. Mr. Sameer Pillay was called who refused to do the survey on 21/09/2015 of the Vehicle on the pretext he had already been to the workshop in the morning so at 1300 hrs was not possible to come again and so he would do the survey on 22/09/2015. I had to called Mr. Ramesh thier so called group leader on Cell #[protected] and requested him to get the survey done on 21/09/2015. The vehicle survey was done by Mr. Sameer Pillay on 21/09/2015 but the claim approval was only given for the wind sheild glass only and approvals for the painting of the bumper and left fender damaged was not approved. I am lodging protest on many issues and would also take this matter up with IRDA on what basis the painting of the mudguard and fender was not approved. Was it due to my pressure/complain lodge with Mr. Ramesh the group leader of thiers. Well as far as my knowledge go a vehicle is to be surveyed withing 4hrs of the claim being reported and the claim must be settled within 24 hrs as its mostly cashless. Then why did Mr. Sameer Pillay refused the survey of my vehicle on 21/09/2015 and on what bassis ? Is he not a paid employee?retainer with ICICI Lombard ? Will any one take up this issue with the concerned person and see that in future this should not happen with any client, it is that I knew to pull the right string so my work is done resulting with non approvals of the paintings of the fender and the front bumper ? With this experience with ICICI Lombard, I am sure my renewals will never go to them forever. I have had insurance with Bharti AXA and Future Generalli their services were much prompt and better then ICICI Lombard.