[Resolved] Icici Lombard — Misguiding against insurance policy

jyoti kataria

from Kanpur, Uttar Pradesh

Address:	Panipat, Haryana, 132103
Website:	X

Dear sir/mam,

I have taken a policy from Icici bank company
( policy no. 17704598 on 20/4/2013 )
When i have purchased the Policy bank employee told me when you need funds, you can withdraw the funds anytime but now Customer care executive saying that u cannot withdraw funds except on hospitalisation.
And they are saying u have to pay the premium again when fund amount decreases.
They are Even not adding my daughter to the Policy.
All these conditions not discussed before Selling the Policy.
Everyone is misguiding.
Even i Don't know the features of the Policy.
There is a false Selling of Policy and misguiding.
Kindly refund the funds, i am in need on urgent basis.
Regards,
Jyoti and Dipanshu Kataria
[protected]

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Apr 20, 2017

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

ICICI Lombard Customer Care's response Dear Jyoti,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Verified Support

Mar 20, 2017

ICICI Lombard Customer Care's response Dear Ma’am,

We write this with reference to your concern regarding policy mis-sale.

We request you to share the correct policy details in order to assist you.

We assure you best of our services.