[Resolved] Icici Lombard — motor car insurance issue

mithunpillai1

from Mumbai, Maharashtra

Address:

Vadodara, Gujarat, 390021

Dear sir/madam,

I had placed my car i20 at kabir autozone, vadodara on 10th september 2018 due to a small accident wherein my cars bumper & the back portion of the bumper & below the right side of the door was damaged & hence i had placed my car for insurance claim & claim no. Mot07936346 was generated.

Icici surveyor mr. Bhumit kumar came to survey the vehicle on 11th september 2018 & didnt pass my claim for bumper & cleared the other claims such as backside of the bumper & the right door & the claim for my bumper was rejected due to reasons well know to him.

Since then i am continuously following up with icici for exact reason for rejection of my claim for bumper wherein no one is responding. 03 times i have contacted the customer care & there are not able to give me the exact reason.

Since saturday i. E. 15th september 2018 i was trying to contact mr. Saumil from icici lombard who was the senior of mr. Bhumit patel & after serveral attempts i was able to contact mr. Saumil yesterday i. E 19th september 2018. He listed to me & told me that he will call me back in another 05 minutes but till 20th september i didnt get any reply from him.

Today again i called him & he didnt lift the call. I dropped him a message & he replied that there is a system error & hence not able to see my case details.

I just want to know for how many days i have to keep my vehicle at the garrage? I have my age old parents who are suffering my major illness & have to be taken to doctor any time & hence there is always a requirement of my car at my house. But since last 10 days my car is in garrage & icici is not at all responding.

When icici sales executives approached us for the policy they had informed us that within 24 hrs the claim gets passes etc etc. But why my claim is not at all responded for more than 10 days.

This is really a mental cruelty that i have to followup daily with icici & for no reason my claim has been rejected.

Please reply

Policy no is 3001/[protected]/00/000
Policy in name of my father : mr. Sasidharan c pillai

With regards,
Mithun pillai

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Oct 25, 2018

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

ICICI Lombard Customer Care's response Dear Mithun,

Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance.

Verified Support

Sep 21, 2018

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company.

We are in receipt of your concerns and we shall respond to you within 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Regards,
ICICI Lombard General Insurance.

Verified Support

Sep 24, 2018

ICICI Lombard Customer Care's response Dear Sir,

We write this with reference to your below concern regarding claim number MOT07936346.

We tried reaching you on your registered mobile number from[protected]. However was unable to establish contact with you.

Further, we would like to inform you that we have reviewed your claim with our senior claims officials and would like to inform you that your claim has been processed as per the policy terms and conditions.

We have approved the RH fender RH front Door & RH running Border and disallowed front bumper as it was an old damage.

For any further clarification, you can Mr. Bhumitkumar Patel: [protected] or please feel free to write back to us.

We appreciate your patience and look forward to serve you.

Regards,
ICICI Lombard General Insurance.