[Resolved]  Icici Lombard — My claim rejected due to pre existing disease but hospital submitted the letter this is first episode

Address:Pune, Maharashtra, 411043

Policy is taken on my name mr. Ganesh b chavan, and for my wife and daughter also but in this year my daughter was admitted in hospital due to remote symptomatic epilepsy du to perinatal insole, and same i apply for reimbursement but you have rejected for to saying this is pre - existing disease but i sure you this is not the pre existing this is happen first time and also doctor is given the same letter i am attaching this.
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Jan 16, 2017
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Dec 15, 2016
Updated by g9chavan
4128i/iH/73215821/02/000
Policy no
Verified Support
Dec 16, 2016
ICICI Lombard Customer Care's response
Dear Sir,

Apologies for the unpleasant experience and the inconvenience caused. Request you to share your policy/contact details for us to assist you further.

Regards,
ICICI Lombard General Insurance
Complaint comments 

Comments

My E Policy No. 3005/W[protected]/00/000, I have not received the Policy in spite of hectic efforts. I had given missed call to[protected]. I am not able to view on line also.

2. Please arrange to send the original policy by Speed Post (couriers are not properly delivered at outskirt areas).

3. Please do the needful immediately

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