Icici Lombard — No quick response from surveyor and garage people | |||
On 26th september i had a minor accident in visakhapatnam. I stopped my car at signal, suddenly a scooter hit the car from rear, the left tail lamp was broken and the bumper had deep scratches. On 4th i took the vehicle to the icici lambard authorised garage. From there i informed to the surveyer mr sampath. Made initial survey for claim no. Mot 05967670. The surveyer told only two things to be done. One is replacement of tail lamp and the other is bumper painting and promised me to deliver the vehicle on 5th october evening. Later i came to know he has sanctioned half bumper painting (Since the scratches are found one side only). I was shocked to half painting (Left part only). My vehicle is almost 8 years old. Having original painted. Will it match with old paint? It is ridiculous. I think icici lambard is saving money in this way. Secondly. The job work was over, but the surveyer was little lazy to inspect the vehicle and told me he will come next day. He inspected on the next day but the formalities were not completed i reported the matter to mr. Amit shetty, and he spoke to the surveyor and later i was told to collect the vehicle. It was already 7 pm. The garage owner told me collect the vehicle next day. Immediately i argued with the owner whose mistake is this? They kept the vehicle out side and given the key to the watchman and went. I collected the vehicle around 8 pm.in the darkness i couldn't notice the remote key. It was broken and no battery and no closure. However, i had a bitter experience with icici lambard surveyor and garage satya gopal auto works. Visakhapatnam. I request the policy holders please avoid this garage. And also i request the higher authorities to instruct mr sampath to act immediately, carefully & diligently. Was this information helpful? | |||
ICICI Lombard customer support has been notified about the posted complaint. | |||
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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