[Resolved] Icici Lombard — non issuance of hard copy policy

ramesh139

from Chennai, Tamil Nadu

Address:

Mumbai City, Maharashtra

Respected sir, i buy hero glamour i3s tubless and get soft copy of insurance policy document from show room, my policy no 3005/41877954/11367/000 and ref no - [protected]. I sent many e mails t cc and other concerned dept with all connected documents for original policy of hard copy. My e mails dated 02, 06, 23 nov 18, 13 & 20 dec 18. 08, & 29 jan 19 but invain till date hard copy of policy didn't send me. Service quality cs manager nishit raout has been send courier awb no [protected], but blue dart courier has showed return to icici lambard, because on request of icici lambard insurance (Don't delivery to customer). Since long time harshment by service quality and customer care. Take necessary action against the defaulters. Please cancel the the said policy and refund me paid amount. Thanking you yours faithfully. M ramesh, ex-army, [protected]

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Mar 4, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

ICICI Lombard Customer Care's response Dear Ramesh,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance

Feb 10, 2019

Updated by ramesh139 01 feb complaint of non receipt of hard copy of policy not yet received. It's too long period. Please cancel the same and refund immediately. M Ramesh, Ex-Army.[protected]