[Resolved]  Icici Lombard — Policy Cancellation-request id [protected] for 3 policies

Address:

Chennai, Tamil Nadu, 600004

Dear Team,

I got policies initiated for health and group cover with loan coverage for which I have registered myself and wife for 4.5Lakhs insurance in total associated with my home loan account

Since i had to relocate to Germany i cancelled all the policies with immediate effect from 16th of December(date of receipt of policies - 7th and 10th Dec) .I requested to cancel all the Policies associated with this loan account and mobile number of me and my wife ([protected] and [protected]) however the policy associated with my wife's name listed below wasn't cancelled when i checked today which was due for cancellation on the 16th of december when i requested the customer support team told the effective date has to be 16th and only the grievance team can help and cancel all the policies effective 16th December

Home insurance policy
4013/[protected]/00/000

and for the second policy though cancellation was initiated within 8 days of me receiving the policy i had been processed a partial refund for which i had requested to reopen this ticket the below policy has to be correctly refunded ([protected])

Group Securement policy
4080/ibhspll/[protected]/00/000

As per the cancellation policy we need to cancel the policy within 15 days of receipt of the same. I had received the policy on Dec 7th and had done the cancellation on 16th December and i still checked from the customer service that the refund has been only partially given, as per cancellation clause i got the policy in hand only on 7th and within 8 days had initiated cancellation and Since this involves huge sum of money early response is appreciated. Also i am not sure the 3 policies sum upto 3, 50, 000 however i was charged 450000 towards insurance as a part of home loan, I am not sure where the other 1 lakh is invested

I had copied the bankers from whom the loan was processed and i am really not sure what is the break up of 4.50 laks as the customer service team said they can process this only 3 policies resulting in 3.5 Lakhs

I will appreciate any early response in this regard and since i am in Germany kindly respond with email so that i can follow up and my wife can go to the branch to close this out

Let me know if there is any other information is required

Regards
Karthik Jegannathan