[Resolved] Icici Lombard — refund of money for failed transaction

[email protected]

from Mundi, Madhya Pradesh

Address:

Indore, Madhya Pradesh, 452009

I was trying to renew Insurance policy of my two wheeler on 10Aug 2017. I paid Rs3129 to icicilombard.com for 2 year policy. The transaction got failed due to some reason and amount got deducted from my account. They said money will be refunded within 7 working days. Today is 2 sept 2017 I didn't get my money in 23 days. I raised request on their customer care ( Reference ID [protected]) on 14th Aug. Everytime I call on their customer care no they say your request is under process. Any company/bank takes hardly 7 working days for any type of refund. But this company is not interested in paying my money back. I mailed them 5-6 times. I don't get any satisfactory answer of my problem.
please do the needful

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Oct 14, 2017

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

ICICI Lombard Customer Care's response Dear Sir,

We write this with reference to your below concerns,

We are in receipt of your concerns and we shall respond to you maximum within maximum 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.