Icici Lombard — Refused to give Insurance Policy

Address:	New Delhi, Delhi, 110045
Website:	www.icicilombard.com

Sir / madam,

I have purchased a travel policy along with my flight ticket booking from Delhi to Patna to Delhi for 10th & 14th July 2017. Even though the amount was deducted, the policy did not come to me till date. Regarding the same I had called the customer care service thrice and almost every time my call was put on hold for at least 20 mts but nothing was sorted out till date. The last customer care executive told me that the particular PNR (Jet Airways PNR # RXAAXY) does not reflect any policy. But I had sent an email with all the detail along with the insurance receipt to icici lombard but they did not respond to me either. Please protect the common man from these robbers. This is not the first time I face this, almost all the time I have to call if they have to release the policy.