[Resolved]  Icici Lombard — service of employees

Address:Lucknow, Uttar Pradesh

My honda vehicle no is up32-hz0258
There had been an accident on 27 th of may and i had claimed the insurance on 27th.

The vehicle had been been repaired and is ready but the claim bill has not been passed by the insurance employees till date.

I had called and the employee told me to clear the bill on 2nd of june but unfortunately it is not done till now.

We had been calling but no one is picking up the phone and if they do so they are disconnecting the phone imediatly saying the will call back in 10 min.

I had also fired a complain previously and the complain no is mot07632403 but no positive action is taken by the insurance employee.

The process is being delayed and therefore i request you to look into the matter and clear my claim bill as soon as possible.
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Jul 12, 2018
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2018
ICICI Lombard Customer Care's response
Dear Raj Kumare Dwivedi,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance
Verified Support
Jun 06, 2018
ICICI Lombard Customer Care's response
Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We are in receipt of your concerns and we shall respond to you shortly.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
Verified Support
Jun 11, 2018
ICICI Lombard Customer Care's response
Dear Sir,

We write this with reference to your concern related claim

As per our telephonic conversation held today, we wish to inform you that your concern related claim has been resolved

We assure you best of our services.
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