ICICI Prudential AMC — mutual fund redemption amount not credited to bank electronically

Hello icici pru,

This is with regard to my redemption request given on
Oct 10, 2017 - icici pru long-term direct-g.

However, the redemption amount was not directly
Credited to my bank but given via a cheque. Why was like this? Whenever i
Called customer support team which was anyway useless and time wast,
They never answered my query. They said they arrange a call back but it never happened. They never helped me and showed the reason by mail as "account number doesn't exist" ans washed their hands. Nobody from aum was trying to fix this issue. I'd get my amount after several days by cheque and the cheque is dispatched to my older address for which i was not even informed.

I don't understand where is gap here? Why it's
Happening through cheque. I dont' want this mode.

Request # 6717346: polio no: 7156760

Thanks,
Ganesh